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September 2022 by Charles Knotts
Always nice. I've been with summit for many years and have to say they have some of the best employees.
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October 2021 by Jerry Daugherty
The clerks are helpful remember past transactions little or no waiting time in line
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June 2021 by Craig Ashenfelter
Super friendly and knowledgeable staff
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January 2021 by Nicole Mine
I’ve been with this bank from when it use to be Susquehanna to mvb and now summit bank. The first transition was smooth and I had zero issues but ever since summit took over it’s been issue after issue. It takes days for things to post to your account. When the switch happened the customer was responsible for all the details of updating everyone about the new bank as if you were starting fresh even though the account numbers never changed just the bank name which caused issues. There are other issues that have occurred. I wouldn’t recommend using this bank at all unless of course you like periodic headaches. The only thing nice I have to say is the staff are friendly, but it doesn’t change how the bank functions in the end.
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July 2020 by James W.
This bank did not represent their apr correctly. After 3 months of waiting for the correct amount to be applied. I called customer service and the lady could not tell me why. Withdraw the cash and closed the account.
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May 2020 by George Beall
Best service by far they really do care about their customers and community.
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September 2019 by Kimberly Miller
When changing accounts several years ago, we were not told of fees that would be charged and then when discovered, the lady in Martinburg was not helpful or sympathetic to the fact that she did not reveal this during our discussion about the change on the account. And then recently we were charged another fee that she did not clearly explain to me after I asked specifically if we would be charged a fee. Overall we just have not been impressed with the customer service especially with us being long time account holders. Switching banks soon.
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June 2019 by Sophia Brown
very professional and helpful!! unlike the other Martinsburg bank
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March 2018 by Peter V.
The worst bank ever. Do not do business with these people. Massive incompetents. A poorly run operation.
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February 2018 by George M Beall
I've been to a few banks and no one has the superior customer service I receive here. I feel right at home.
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July 2017 by Julie Mulvihill
Excellent service, pleasant employees!!!
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April 2017 by Chris McDonald
Service was great until I realized that they had me changing the structure of my business just to amuse themselves. As soon as it wasn't funny anymore they became unresponsive. Denial not based on credit worthiness, income or planning...a lack of "security". Good luck with these guys, I make 17k/month and got nowhere with a 680 credit score. Talk to a venture capitalist/angel investor instead, they'll actually be interested in the viability of your venture; NOT THE UNRELATED LEVERAGE THEY USE TO ENRICH THEMSELVES. Investors, not banks, saved my 9 year old business and a year of planned growth. If the bank approves you the you definitely do not need them! That's the only reason they'd really lend to you! Because you were tricked into using your resources to borrow instead of applying them directly to your goals. If it can be leveraged by a bank you can leverage it yourself for much more money on better terms! Whatever you do, don't play their games or go out of your way for them. Cheers!
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November 2016 by Kristy Markee
Great bank, friendly staff, call you by name when you walk in! Use this bank for all my banking needs!
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July 2016 by Raul Martinez
I just wanto thank all personal at MVB bank for being friendly and really good actitud
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July 2016 by Keri Ann
This is by far the friendliest back in the area!! No matter which branch, the tellers will help no matter the situation.
