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February 2024 by Diehl Wilson
Great Service and Great people to deal with!
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November 2023 by Melinda Holt
Jack was a great salesman and very helpful, made buying my car a pleasant easy experience. Highly recommend this dealership ⭐️
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September 2023 by Misko AOW
Get service and helpful employees.
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May 2023 by Joseph R.
I would never do business with a company that hires maniacs to drive their courtesy vehicles. Guy in red F150 (dealer license plate 600) speeding and almost ran me off the road. Totally unprofessional and irresponsible.
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May 2023 by Jonathan M.
You want reviews and feedback on Kent Parsons Ford Service Dept, here's a good one from personal experience.Backstory - '05 Mustang, first year of the retro stangs, got it when it first came out at Shenandoah Ford in Front Royal Virginia, never had any issues, kept up with the maintenance making sure everything is in working order over the years, just over 94K miles on it. It's expected that parts are going to fail at this point.... but what happened here is an example of inept, incompetence that work the Kent Parsons Ford Service Dept in Martinsburg WV.And just to preface, I never deal with dealerships if not under warranty - makes no sense. For years I had been receiving the Takata air bag recall notice from Ford - late '22, I had a serpentine belt squealing that needed replacing - I figure alright, I'll let KP Ford take care of both, get this recall out of the way as well. I take the mustang to KP Ford in January - they replace the belt - it's still squealing. They take the belt off and tell me the crank pulley needs fixed, so they replace the harmonic balancer and put the new belt back on. I drive it local for the next month, seems to drive fine, and then on President's Day I make an outside the area trip down the road to Front Royal VA. While coming back, the mustang's engine starts sputtering on the Interstate and goes into limp mode. I'm able to just barely make it back to the house on the back roads - and have the vehicle towed to KP Ford. I figure that this might possibly be tied in to the work they did the prior month since it's barely been driven.KP Ford runs a diagnostic on the check engine and says the Throttle Body needs replaced - alright, so replace it. They replace it without even test driving it. How do I know - the mileage on the paperwork is the same going in as it is going out. I get on I-81, and same result, the engine starts to sputter and lose power - so I have it towed back. Their response - "our mistake, we didn't reprogram the PCM after putting on the new throttle body". I get it back, drive it around, same result except this time within city limits going 25mph - so I have it towed back. KP keeps it for a few weeks checking it out - and now they're telling me the transmission needs replaced, and gives me a $5K-$6K estimate. At this point, I am beyond angry and livid. I tell them don't touch the transmission, put it back on the lot, I'm taking it elsewhere, you guys are done touching this - they clear the code - so I have it towed to my local shop mechanic up the road near Maryland. It's not showing any codes to run a diagnostic, he tests drives it, drives fine for him. He checks it out, can't figure what is going on, diagnostics aren't coming up with anything because the codes have been cleared by KP Ford, so he takes it up the road to a local independent sister shop up in Hagerstown MD that has more advanced diagnostics and then it happens to him on the way there, and needs towed in.The shop in Hagerstown figured out the root issue - the crankshaft sensor needed replacing - which all goes back to the initial problem of the crank pulley that KP Ford should've done in the first place back in January. So big thanks to the inept, incompetent tech folks working at KP Ford Service Dept in Martinsburg WV for screwing up my mustang for damn near 5 months - put on a $800+ throttle body that wasn't needed and then wanted to do a $5K-$6K transmission overhaul that wouldn't have been needed, not to mention could've been seriously hurt on the interstate for their incompetence. Picked up the mustang in Hagerstown - and running fine. Already contacted Ford's Corporate Office about the situation and nonsense of KP Ford's Service Department. Don't even bother with Kent Parsons Ford's Service Dept unless it's under Ford's warranty.
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April 2023 by Ashley W.
awful communication. never answer phones. dont bother being put on the callback list. don't bother taking the service supervisor's cell. they question the service you're asking for when you're a female. asked for transmission fluid flushed bc jiffy lube recommended it (at 70,000 when this service usually gets done at 100,000). kept getting asked "you sure you don't mean oil change?". oil gets changed and tires rotated as instructed for synthetic oil. I do not like dealing with these people. would rather drive extra mileage to go to Hagerstown.
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March 2023 by Amolpreet Kaur Saini
trustworthy service done at affordable prices!
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November 2022 by Celeste Dixon
Ideal location close to I - 81 and I - 9 !!!!
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October 2022 by Bryce Plessinger
Closes at 7 and not 8pm. They should adjust their hours.
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September 2022 by Tracey Geouge
My husband and I have left multiple messages for over a week now both by phone and through Facebook without a single response. I have 2 recall notices on my Ford Escape that I bought from this dealership and they refuse to return my call. I have two young children in a car that is not safe and I hear crickets from them.
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August 2022 by Scott L Hayden
As always had a wonderful experience at Kent Parsons Ford Service Center. Took my 2020 Ecosport in for oil change and was greeted quickly and my vehicle was taken right in and the scheduled work was done quickly and proficiently.
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January 2022 by Teresa Cornwell
Took my MKX in for a recall. Great service, super nice, felt welcomed. Defiantly would recommend Kent Parsons Lincoln!!!
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December 2021 by Eric Fargo
Parsons has always been professional and courteous. A top notch dealership. They are always accommodating and do a great job on my Lincoln.
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November 2021 by Gisela Lilienthal
I have been a long-time customer at Parsons Lincoln/Ford and it never fails to amaze me that the Marketing and Service Departments are providing the same SUPERIOR service day-to-day and year-t-year. That's why I have purchased 6 cars here over the years. All I can say: KEEP IT UP, PEOPLE!!!i am writing this note in agreement with my wife, Gisela, who shares my sentiment.Sincerely,Robert H (Bob) Lilienthal
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November 2021 by Cliff C.
So I scheduled an oil change with the service department last week for an oil change today. When I arrived for my scheduled appointment, the service manager informed me they had no oil for my truck. Thanks for not calling and letting me know so I couldn't have found other options......
