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April 2023 by Jonathan Gonzalez
The person who did my taxes was rude and raised her voice at me when I was simply asking a question
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April 2023 by Roger Winston
Not a good one don't do taxes here do them your self they Will mess up your taxes and not fix it then give you the run around please do your own taxes of u want them done right
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March 2023 by Crystal Renner
Amanda was amazing. Highly recommend her.
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March 2023 by hannah ducharme
This place is a joke. I chose them because I was told our charges would be $250 and $165 because we file separately and we were told it would be more by other companies. Turns out the charges were $700+. Once I reached out to ask what happen to their corporate number because the person who did my taxes wasn’t answering any of my messages anymore. They filed a complaint and I heard back from the manager at this office. Whose original message was pretty rude to me basically saying that I was lying. I sent her a screenshot of the messages between me and the tax advisor and she immediately apologized and said I would be getting a refund for the extra charges. I asked her to go over my taxes to make sure they were done correctly after that, and didn’t hear from her so again had to make sure they’re doing their job and email her again. I have since emailed the manager about something else and have yet to hear from her. I am also still waiting on that refund. And like someone else said we both asked for a direct deposit. Mine was deposited and my boyfriend got a check in the mail.
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February 2023 by Mr. Joshua
They advertise refund anticipation loans just to get you to get their Emerald card. Then they charge you 100% more to do your taxes, turn you down for the loan, and then have your refund go to the card anyway. They act as a middleman for a shady bank. Go elsewhere.
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February 2023 by Heather Spencer
I wouldn’t go here. The charges are outrageous. No explanation on taxes. Jennifer said I would end owning money next year… went elsewhere they said they don’t understand why she said that… never again H&R block….
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December 2022 by Joy Lafollette
Marla was wonderful she even waited on me to run yo dmv to get my ID straightened out she was great I'd use her again next year...
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May 2022 by Victor Crespin
You answered all my questions I had and were very nice throughout the whole process, considering I was a 1st timer.
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May 2022 by Elizabeth Chica
Short sweet and painless, it was for my son, who moved to West Virginia officially, independence for him, they were very cordial to him thank you
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May 2022 by Lisa McAllister
The Martinsburg office is wonderful!! Hagerstown office is awful. Fire that old man! Rude and inept.
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April 2022 by Gerald Harmon
Hailey Milburn is the most perfect woman I've ever had the pleasure of meeting in my life the experience with her in your office absolutely was the best . She is a shining example of a public servant and I am positive she would be an asset to any organization.You are blessed to have her as an employee and I will recommend that particular office to every person that I meet that needs her services. It was truly the best part of my day!! Thank you.
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April 2022 by Aimee Orndorff
H&R block has always taken care of us. Diane was new to us this year, but we received the same expert & friendly service as we have over the last few decades.
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April 2022 by Elma Twigg
Amanda is very professional and efficient. A pleasure to have her do our taxes
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April 2022 by James Barbour
Tonya is a great tax preparer, always attentive to our tax needs. Fast and accurate service.
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March 2022 by IP Freely
I came to my appointment today right on time, however, I overheard my advisor speaking with tech support while I was waiting. No one told informed me my advisor would be late to my appointment due to this, which of course was out of her control. 30 minutes later, another advisor was asked if she could possibly file my taxes, but all I distinctly heard was “I have a drop off I have to do”. No one was communicating with me, and I felt silly being the only one waiting in the lobby. I booked another appointment with a different location and left.
