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March 2024 by David Frazier
If you need a rental, this is the is the place to go!!
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December 2023 by Deborah Onalaja
Great customer service
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November 2023 by Lyla M
Easy friendly drop off experience here in Martinsburg at the local Hertz. Thanks for the help
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October 2023 by William Baume
The office space isn't very big. Service is good. You should call first.
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October 2023 by Dave Brice
Food was either over or under cooked. Didn't provide requested condiments for take out order.
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August 2023 by Jayra Fowler
Had a terrible experience at enterprise in martinsburg. * if interested read enterprise in martinsburg rating* But LUCKILY Hertz squeezed me in at 4:30 pm in a jiffy for a vehicle that was clean and beautiful. If you are looking for a place that cares and will get you a rental with no problems choose hertz!
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June 2023 by Tiffany Carter
My husband had to walk to go pick up his vehicle from the shop. Nobody was there to take him, when this was all scheduled ahead of time. Customer service could be a little bit more friendlier and show a little courtesy to the customers, starting with not be on the phone.
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March 2023 by Ricky Holliday
Very friendly very customer service oriented. I would highly recommend over Enterprise
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August 2022 by Josh Kolb
They seemed nice enough and were helpful in getting me a car when mine left me stuck in Hagerstown over the weekend. There is a Valero gas station less than a mile down the road which makes it convenient to top off the tank before returning. My issue with the rental is that I only had the car for a few hours, drove it about 50 miles, topped the tank off before returning, and they still charged me $20 for returning it for them needing to fill it up. Pretty sure that just went in their pocket as there is no way the car took 2 gallons of gas after filling it 0.9 miles down the road. My advice would be to take a picture of the fuel gauge when dropping it off to prove it was full.
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August 2022 by Alejandro Acevedo
I Waited for their call to rent a car and I didn’t get back the call. It is pass 5:00pm and nothing
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July 2022 by Josh K.
They seemed nice enough and were helpful in getting me a car when mine left me stuck in Hagerstown over the weekend. There is a Valero gas station less than a mile down the road which makes it convenient to top off the tank before returning. My issue with the rental is that I only had the car for a few hours, drove it 48 miles, topped the tank off before returning, and they still charged me $20 for returning it for them needing to fill it up. Of course they didn't check when I dropped it off, this just showed up on my receipt afterwards. Pretty sure that just went in their pocket as there is no way the car took 2 gallons of gas after filling it 0.9 miles down the road. My advice would be to take a picture of the fuel gauge when dropping it off to prove it was full.
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April 2022 by Stephen Leonard
What A Great team at this Hertz° location !Definitely will start to use more frequently.Stephen L.--> Halltown, W.V. 25425
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October 2021 by Sean Dunnegan
Always a pleasure! Professional and personal. Happy to recommend to anyone.
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September 2021 by Kirsten Miller
Great place to rent your car or vehicle you need for your upcoming destinations..I highly recommend. Best service at this location. I will be back to use them again.
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September 2021 by Theresa Broden
Dave and Carey give great customer service. My car broke down 45 minutes before they closed. They worked with me, helped me get a reservation as it was too late to place it on the web and waited until I was able to get a ride to the rental location. They are always my first choice.
