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November 2023 by Mark
Great service and fast. They took my car to the Toyota dealer quickly. Would recommend
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November 2023 by Charity Danjczek
Excellent service.I needed a tow outside of normal business hours and the driver was prompt and professional.
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November 2023 by Holly Lynn
Our couple year old, barely over 30k mile Silverado broke down and after calling so many towing services that were in the area that were not helpful, Elite (Jason) came and saved us. I had my two year old and five month old dogs with me and they went above and beyond to get there quickly, be patient and so sweet to us and get us to the dealer. I’d give all the stars if I could.
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September 2023 by Angela Mullins
Elite Towing was supposed to assist me via AAA today, as I had put in a call to have my battery replaced. The last time Elite came to jump my car via AAA they told me I should have the battery replaced, and I would have been all for it, but they "couldn't do battery replacement on the weekend." My car battery died again, and I called AAA for battery replacement (it's Friday), and they sent Elite. I waited for HOURS, and was very patient.When the Elite driver finally called to let me know he was on the way, I confirmed with him that he was indeed going to replace my battery. I'd already stated this explicitly when I placed the service call, and again when AAA reached out to check on me because it was taking a long time. The driver clearly had no idea, and I don't know how that is possible, but someone massively failed to get the message across somewhere. The driver called the Elite office and then called me back, confirming that they couldn't do the battery. When I protested, because I'd already been waiting for over 3 hours at that point, he gave me the phone number for the Elite office, and who to ask for. I called, and the woman was SO RUDE. She barely let me say a word, and railroaded the conversation, clearly having no interest in hearing anything I had to say. She did manage to communicate that the battery person had an emergency - which I TOTALLY understand - but why not COMMUNICATE that and not just keep someone waiting for hours?! Or even better, not accept the job at all if they can't provide the requested service?! When I attempted to say that, she hung up on me.AAA was appalled to hear this, and I filed a complaint with them. I would have figured out something else if I'd been told that no battery service was possible before it was so late in the day. But by that point it was after 4pm on Friday, so very hard to find other solutions.It all comes down to communication.It's important to listen and pay attention to what someone is asking for, and if you can't provide that, decline. Instead of owning the error and being apologetic, they were rude and my day was wasted, with the problem STILL not being solved.I will NEVER use this company again.
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August 2023 by Angela M.
Elite Towing was supposed to assist me via AAA today, as I had put in a call to have my battery replaced. The last time Elite came to jump my car via AAA they told me I should have the battery replaced, and I would have been all for it, but they "couldn't do battery replacement on the weekend." My car battery died again, and I called AAA for battery replacement (it's Friday), and they sent Elite. I waited for HOURS, and was very patient. When the Elite driver finally called to let me know he was on the way, I confirmed with him that he was indeed going to replace my battery. I'd already stated this explicitly when I placed the service call, and again when AAA reached out to check on me because it was taking a long time. The driver clearly had no idea, and I don't know how that is possible, but someone massively failed to get the message across somewhere. The driver called the Elite office and then called me back, confirming that they couldn't do the battery. When I protested, because I'd already been waiting for over 3 hours at that point, he gave me the phone number for the Elite office, and who to ask for. I called, and the woman was SO RUDE. She barely let me say a word, and railroaded the conversation, clearly having no interest in hearing anything I had to say. She did manage to communicate that the battery person had an emergency - which I TOTALLY understand - but why not COMMUNICATE that and not just keep someone waiting for hours?! Or even better, not accept the job at all if they can't provide the requested service?! When I attempted to say that, she hung up on me. AAA was appalled to hear this, and I filed a complaint with them. I would have figured out something else if I'd been told that no battery service was possible before it was so late in the day. But by that point it was after 4pm on Friday, so very hard to find other solutions. It all comes down to communication. It's important to listen and pay attention to what someone is asking for, and if you can't provide that, decline. Instead of owning the error and being apologetic, they were rude and my day was wasted, with the problem STILL not being solved. I will NEVER use this company again.
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August 2023 by Amy Martin
As I was leaving for a work trip, my car would not start. The screen said it was a brake problem which seemed odd. I called Honda and they recommended it be towed vs trying to drive it in.Thankfully, I had just renewed my AAA membership the day before.I called them and they contracted with Elite Towing to tow my car to Honda in Winchester.AAA had quoted 2 different times so I called Elite to confirm. I wish I could remember the ladies name that I spoke with. She was extremely helpful and very pleasant to speak with. She assured me the driver would be there in about 45 minutes. As committed, Matthew called me when he was about 15 minutes away. He got my car loaded and drove me to the shop. He was extremely pleasant, courteous, professional and took great care in loading my vehicle.I highly recommend Elite Towing. They were a pleasure to work with and helped bring some peace to a stressful situation.
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July 2023 by Amy M.
As I was leaving for a work trip, my car would not start. The screen said it was a brake problem which seemed odd. I called Honda and they recommended it be towed vs trying to drive it in.Thankfully, I had just renewed my AAA membership the day before. I called them and they contracted with Elite Towing to tow my car to Honda in Winchester.AAA had quoted 2 different times so I called Elite to confirm. I wish I could remember the ladies name that I spoke with. She was extremely helpful and very pleasant to speak with. She assured me the driver would be there in about 45 minutes. As committed, Matthew called me when he was about 15 minutes away. He got my car loaded and drove me to the shop. He was extremely pleasant, courteous, professional and took great care in loading my vehicle. I highly recommend Elite Towing. They were a pleasure to work with and helped bring some peace to a stressful situation.
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July 2023 by Gail Hiett
Elite Towing is worth the couple extra dollars your gonna pay! I had a car that broke down at the Walmart in Martinsburg. We pulled in to Walmart to meet the tow truck and literally waited maybe 10 minutes! We didn't have to stick around. He said that he had our address and he would take it from there. My car was back home within the hour! I would definitely recommend this company. Sidenote: The charge was $150. We are around 30 minutes from the Walmart in Martinsburg, so I think it was worth it for my piece of mind.
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June 2023 by Regina Sherman
Jason was very kind and efficient! Highly recommend!!
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June 2023 by Ed Rose
The driver that picked up my daughter's vehicle was very nice and polite. And the best part was his professionalism!!
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June 2023 by Fix N Go
Super friendly and knowledgeable staff. The owners and the office areas, and the vehicles are kept clean. We had a great experience and we certainly recommend this particular tow company for any of your tow services. Thank you Elite Towing & Recovery!
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May 2023 by Fix&Go LLC
Super friendly and knowledgeable staff. The owners and the office areas, and the vehicles are kept clean. We had a great experience and we certainly recommend this particular tow company for any of your tow services. Thank you Elite Towing & Recovery!
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April 2023 by SignTime Property Management
Amazing quick service! The receptionist found the closest driver and we had an unlocked car in 10 mins! The driver was amazing, friendly, and fast! 10/10Service: Car lockouts
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March 2023 by Frances Ann
Arrived earlier than expected which was much appreciated! Driver was very friendly and took extra care with loading my car onto the flatbed! Top notch service! Recommend to all!!!
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March 2023 by Stacy Thompson
Elite towing was right on time. Brian was very nice and professional.Service: Car towing
