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September 2024 by David Garver
My Driveshaft went and the rear locked up. The Experience I had getting my 2003 Ram towed by Elite was a great one. My truck has a 6 inch lift and full-size bed with big tires and he had no issue getting it up and towed along with treating me and my property with respect. I’ve lived in this area for almost 30 years and have had about 20 tows and Elite comes through in every way. I would recommend them first to anyone who needs a Tow or their many other services they provide. Thank you again!!!
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September 2024 by Sue DeVall
Rick came and was extremely diligent about getting my door unlocked. He did an excellent job.
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September 2024 by R A
Matthew is a wonderful human being. Showed up in short time even after I messed up and made him come later than we had agreed on. Then he saved me a tow by quickly diagnosing my battery issue.
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September 2024 by K Maldonado
AAA dispatched Elite towing for my vehicle today and like times in the past, they have excellent service. Rick was on time, friendly and professional. I really appreciated his services!
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August 2024 by Carol Domenico
Kevin was a jewel and we really appreciated his kindness. Would use them again.
Carol Domenico
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July 2024 by Fernando Mendoza
It’s been said that one happy customer is worth more than $10,000 of advertising. In this case, I wonder what deficit may result from one unhappy customer. Our expectations of satisfactory service were unfortunately not met, and subsequent interactions with Elite Towing & Recovery did not improve our impression of the company.
Here are a few of the ways in which we were disappointed and our own business was negatively impacted:
Misleading Assurances: When I called to request towing services, I specifically inquired about the compatibility of my 10-foot tall work van. The dispatcher assured me that this height was acceptable and scheduled the tow service.
Driver Ignored Concerns: Upon arrival, the driver again questioned the height of my vehicle and expressed concerns. Despite these hesitations, the driver proceeded with the tow, indicating that everything was fine.
Severe Damage: During the tow, my vehicle's ladder rack and stabilizer were significantly damaged. The images show the extent of the damage caused by their service.
Costly Repairs and Safety Issues: The damaged components are crucial for the safe operation of my business. Repairing this damage will incur substantial costs, as verified by the original installer.
As a business owner myself, I understand the necessity to treat each customer as a valuable part of my business and not to see them just as money to be made. I was in a position where my business was being affected and I trusted Elite to take my problem seriously.
When I initially reached out to Elite after the equipment was damaged, my concern was labeled as “outrageous” and I was dismissed with a pandering acquiescence to replace only part of what was damaged by their team.
If you are a business owner with specialized equipment, I would avoid using this service, as their lack of empathy and interest in their customers belies any claim of professionalism. One happy customer would have been able to happily recommend this service to others in need; unfortunately, all they have now is one very unhappy past client.
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July 2024 by Kayle Salinas
Jarrett from Elite Towing was a lifesaver. He was super nice, professional, and diligent. I locked my keys in the trunk of my Toyota Camry 5 hours from home. When he unlocked my car, it still wouldn't allow me to unlock the trunk due to the alarm going off on the vehicle, setting off the security, and disabling my trunk button from the inside. My seats only allowed me to fold them down by pulling the release button, which is unfortunately in the trunk that was still locked. I learned another way to unlock my truck to access my keys and he had the tools to get the job done and stayed to make sure he put everything back together correctly even when I told him it was fine the way it was and I could fix it later with my husband. I am super extremely grateful for this company and Jarrett for his excellent customer service, I feel like he went above and beyond. Thank you for caring and being so diligent during this stressful situation.
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July 2024 by Buh Buh
I used to really like Elite but they did me dirty and I will state exactly why. My car was involved in an accident and they were called to come tow my vehicle before they even got to the scene of the accident. The cops told them to tow my car and I told them no. They did it anyways and charged me 251.00 to get it back! This is straight robbery and extortion by them and the cops. My car was SAFE to drive home because I DROVE IT 4 MILES to my house from the tow yard!!!!!! The cops and a to company CAN'T decide what I do with my own property!!!!!
They also kept posession of my phone and I had to call the cops to get it back! it was also destroyed!!! I have proof!
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July 2024 by Tana Mckinney
Radiator leak - Kevin picked up my Mercedes Benz this morning to take it to Tony's. The car was taken to Tony's to fix the steering wheel pump. As Kevin hooked the car up the car was half way on the truck bed and the front end was on the ground the hook came off. Which I believe caused the radiator to leak. Once the car was all the way on the truck bed, it started to leak antifreeze. I called the office and they constantly kept hanging the phone up on me. Saying that there was nothing that they could do.
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June 2024 by Carol Berry
Gage was absolutely AWESOME!!!! Offered to push to the vehicle to make sure I had everything I needed before he left!! Thank you so much Gage!!!
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June 2024 by Syed Ahmad
Excellent service was provided Jarrett
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June 2024 by Adrianna Harting
I have a 07 Acura TL with a front spoiler accessory. my tire blew out on 81-S going towards kearneysville wv today. Jason did an outstanding job, making sure my car was taken care of properly and parked properly. If you EVER need a tow for any car I highly highly highly suggest Elite towing in general and if you have a sporty car of any sort I recommend Jason 100%. It was also not expensive at all, great customer service. Y’all are doing good!
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June 2024 by Ronnie
I had the best possible experience ever getting my truck towed. I came from DC to West Va for an important event and my tire ended up popping on the interstate.
Not only did Zach take the time to conversaste with me during our transit to tow my truck to a shop, but when each shop didn’t offer the tire I needed he didn’t stop driving me until we finally found the one we needed. Zach is a very well spoken and down to earth worker and not only do I now have a well trusted company I can contact but a well trusted distant friend.
This goes to my friend Zach in Martinsburg,
May the Love of Christ continue to shine through you brother.
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May 2024 by Tyra Rathje
I was in the middle of the road, stalled & called AAA. ELITE TOWING texted me at 10:14 am. They'll arrive at 11:12 am. At 10:45 am Elite texted me a second time, saying they'll now arrive at 1:26 pm. Mind you, I am literally stalled out in a turning lane between 2 lanes of traffic & they decided to skip me, now arriving 2 hrs after my initial call to AAA.
Elite Towing is supposed to be a AAA Premier tow company. They've had a long history of "cherry picking" jobs and putting AAA members on the back-burner if a request comes in that pays more. I'm not sure why Elite Towing has changed their standards. I have spoken with other AAA customers & they've said the same thing. Sadly, most people don't submit reviews.
I called AAA and they sent another driver. James, from RC TOWING arrived 45 minutes later. He was very courteous, helpful & efficient.
James double and triple checked his work before proceeding. My late husband was also a tow truck driver & we both managed auto repair shops. So, I have the experience with this. James was professional & actually CARED! It meant alot to me.
Once home, he set the car where I asked him to, then again made sure all was correct. Lastly, I had trouble finding my AAA card. James helped me pull it up on the AAA app.
This experience happened in MARTINSBURG, WV. ELITE TOWING is in Martinsburg.
I don't know if it's possible, but REQUEST RC TOWING! Stay away from Elite. They are NOT reliable.
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May 2024 by Patricia Hoskins
Ive had Elite take care of many services for my car. They are always quick and friendly. Weather it's towing off a snow covered hill or a simple tire change. They are the best.
