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April 2024 by isaac asiedu antwi
If it was possible to give a zero rating, I will be soo happy to assign a zero rating to this dunkin location. Customer service is extremely poor you wouldn't believe it. They leave you standing at the register for several minutes without being acknowledged or helped. Moreover a relative of mine got a job there and had to quit after 6 days because they show a lot of unfriendly behavior.
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April 2024 by Kyle Albright
It's okay. Some of the seats are a little dirty but the staff have been pretty nice. Better to order ahead and grab your stuff and leave than sit.
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March 2024 by Mike Navarra
Coffee is too weak and has a weird taste to it.
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March 2024 by Tina H
I came in like 5 mins before close fully expected to be treated like an inconvenience. I was already upset and I think they could tell. (Kohen and esteban) might be spelled wrong. But they were soooo sweet they both had be crying laughing by the time I left! I ordered 2 XL hot coffees and I guess they were kinda old so kohen made me a fresh pot even though they were about to close! Such sweet boys I wish more dunkin workers were like them. thank you boys for making my night.
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March 2024 by Chantal Riesz
Crew on shift 2/24/24 around 1pm were on top of their game. The ordering went smoothly and it was some of the best food to come out of that place, job well done!
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February 2024 by joshua miller
Very rude and
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February 2024 by Giraffe Jones
Another day, another 1 star review for a restaurant operating poorly post-covid.I woke up this morning, Valentines Day, knowing my lovely wife would want donuts. I'm happy to report this dunkin can put the correct donuts in a box. They managed that. Just barely, I imagine. They don't always get this right, so I considered leaving two stars for effort, but then I opened the dog food bag they put my bagel in and BOOM dry bagel.Who eats a dry, toasted, plain bagel? No one. Maybe some sort of misanthropic sociopath, but no normal human being eats a dry bagel.They also managed to forget a bottled drink. Take this journey with me: A BOTTLED DRINK! all they had to do was place it in the bag. Like the donuts, remember those? They put those in a box, but evidently the employee that put together this order missed the put-a-bottled-drink-in-a-bag training day.This dunkin manages to mess up one way or another on almost every single order you make. This is the last time I'm coming here, I'll drive to Edwin Miller, who only manages to mess up orders 50% off the time.My rating is: I don't know, how would you rate the Matrix 4? "The Matrix 4 out of 10."
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January 2024 by Luis Felipe González Chirinos
Always
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January 2024 by C Z
Absolutely horrible. I pulled into the parking lot at 6 to buy a premade cake. An employee ran to the door & locked it. I proceeded to the drive thru & a woman said, we are closing at 6. I explained I only needed a premade cake for my son’s birthday. She yelled “fine but HURRY UP.” An absolute hag. Don’t waste your time here.
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November 2023 by Christina G.
Love the people ! And food is amazing . Good selection on donuts . They get my coffee on point every time
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October 2023 by David McDonald
There is absolutely zero reason that it takes 34-40 minutes to wait in line for an iced drink. Zero. I could have driven to the other end of town and back in the time I waited in line. And if you use the mobile order, you cant cancel your order so you are
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September 2023 by Sara Nesmith
Other than Dunkin and starbucks I'm not sure who around here makes matcha lattes, that's the only reason I go there. There is typically a line, the staff is normally rushed. I wouldn't recommend getting food from here. It's typically over priced and either not cooked fully or just not given to you at all.
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September 2023 by James Barbour
25 minutes in drive thru for a cup of coffee. Slowest service ever experienced at a Dunkin. Martinsburg Dunkin stores are much faster and offer better service. I tried it once, won't be back to this location, will drive the extra 5 minutes and go to Dunkin off Edwin Miller
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September 2023 by Charles Zerrlaut
I don't know what happened but it took quite a while to get a regular coffee with sugar. Seemed unorganized behind the counter.
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August 2023 by Grace Daiker
The staff was rude, they argued with me about getting my order wrong when it literally showed what I ordered on the receipt. We waited an obscenely long time with only one other person in front of us for 2 coffees, 2 donuts, and some munchkins. The drive through attendant was rude before she even started arguing and was very curt & blunt at the window. The atmosphere in this drive through is one of “you’re bothering me by being here” which is hilarious as customers being there is what gets them a paycheck. ?
