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January 2024 by Marshall S.
My Wife Christina who did her own research found that Discount Tire would be well worth the One Hour & Thirty min drive. They did not disappoint. Within 30 min we had 4 Tires & New Rims installed! Amazing service, Highly recommend this location for its superb customer service and highly skilled technicians! Thank you Discount Tire for setting the bar so high
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December 2023 by Cristian Garcia
Went in with an appointment on a Saturday afternoon. They had me back on the road in a little over than an hour. Thomas and the rest of the team was nice. I also got lucky to be able to watch my car from the lobby, it was cool to watch.
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December 2023 by brandon rowland
Ordered my tires online, set up an appointment online. Get to the store and wait probably 30 minutes before they pull my car in. I ordered snow tires which needed to be mounted on my spare set of wheels I brought in. I told the guy at the counter when I arrived I needed my tires put on the spare wheels in the trunk. He confirmed and even looked at the wheels in my trunk before they even did anything. Once they finally pulled it in they started taking the tires off of my summer wheels. Eventually someone told them they were supposed to just put my new tires on my spare wheels in the trunk of my car. That isn't the issue, even waiting almost 2 hours just to get tires mounted on my winter wheels and put on the car isn't the major issue. The major issue is they never tightened the lugs on my driver side rear wheel. I was driving on the highway and felt my tire swaying and at low speeds could feel something was wrong I drove to my parents house and thought maybe I had a seized caliper or bad hub assembly because I noticed metal shavings all inside of my wheel. After visually inspecting my rear brakes I noticed all the lug nuts were hand tight not seated in the wheels and I could spin 3 of the 5 with my hand. So now my wheel is damaged from rocking back and forth with loose lug nuts because of gross negligence to even ensure the bare minimum safety protocols were followed. I just can't comprehend how a tire shop wouldn't tighten my lug nuts. There should be someone who quality checks to make sure the installer tightened all the lug nuts down before you send a customer out the door with the potential of a wheel falling off and causing damage to their vehicle or even death if the wheel falls off on the highway. I understand mistakes happen but this is a serious issue that can have serious consequences.
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December 2023 by Dale Hetrick
Got me in n out in a hurry. Have not been on Interstate to say how well they did on balancing.. Did a fantastic job on the balancing,has not ridden this good since new..??
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December 2023 by Jw Fulcher
Working in Martinsburg from out of town. Leaving early next day, get back to hotel low tire. Run it over just after 530pm ( closes 6pm) they were super busy, seen I was from MN. Took care of my tire. I got up to pay. No charge. The two individuals I dealt with were super courteous, very helpful and shop was very efficient. I'm a discount tire consumer now. Top notch. Highly recommend.
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December 2023 by Troy Broström (Tralent)
Great employees that explain everything, and really go above and beyond to get you back on the road. This place has come in absolutely clutch a few times now. Zero complaints, they're doing it RIGHT.
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November 2023 by Caitlin Degenfelder
The best customer service! It is the day before thanksgiving and I had a flat tire in Winchester and Derek is going out of his way to stay a few extra minutes and grab my keys from the tow truck driver and safely get my car into their garage until they can fix it on Friday for me! Thank you for going above and beyond!
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November 2023 by Michael Kruppa
I was planning on buying tires from Costco, but after speaking to their rude service team, I called Discount Tire. Not only did they price match Costco, but they promptly scheduled my appointment for the same day. No hassles, great customer service, and a friendly, knowledgeable team. My kudos go out to this store. Job well done, you have a satisfied customer here!
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November 2023 by Nikki
These guys are amazing! I'm from out of state and was visiting my mother. Got a flat after dark and I took the nearest exit. I was looking for a safe place to pull over and what a miracle to drive right by Discount Tire! I pulled in and even though it was after hours the team here got me back on the road! Totally above and beyond!!
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November 2023 by Dalfa Sell
Best tire place in the area. I went to them when they first opened, and they were great. They looked at my vehicle, asked me questions about my driving habits, and gave me tire recommendations. They answered all my questions and I got a great deal. Now, I take my vehicles and my family's vehicles to them and will not go anywhere else.
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September 2023 by R R
I had a bad afternoon. I came out of work and had a flat tire. I put air in, called Discount Tires. I had never used them before. They said if I was there by 6p it could be fixed. I was there. They fixed it. I waited to pay. He says can I help you? You are good to go. I said what do I owe you? He says let me see your receipt, see the 0s... no charge HAVE Q GREAY EVENING. Your car is running and AC is kicking. Needless to say I was shocked. I will definitely use them when I need tires. Great customer service!!
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September 2023 by Briana May
I had a great experience with them when I went but I referred someone to them because I felt they would take care of her. I'm really disappointed in them, not because they didn't get her tires but they said it would be a 3 hour wait when she took it in, in the morning soon after opening. 4o'clock rolls around and they haven't even touched it siting they were short handed. However there was a mechanic in every bay plus the sales associates were back and forth helping. I was there to witness this so it's not hear say. 2 tires..that's all they were supposed to do mount and balance 2 tires..their time management needs attention. The car sat for 6-7 hours for 2 mount and balanced tires. That's crazy. I probably won't refer anyone else there I don't want to tarnish my word for their short comings.However they did have the tires in stocks and gave a full refund per request.
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September 2023 by Jennifer A.
Exceptional service. Very detailed & thorough. We worked with Tyler who was outstanding. And, the manager Derrick was professional & helpful. Overall, very friendly staff, clean & comfortable waiting area, and quality work. I highly recommend this location.
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September 2023 by alexis wolf
Excellent service!! Everyone is friendly and helpful. They had my vehicle in and out quickly. I miscommunicated and they went above and beyond to help fix the situation even though it was my mistake. I always feel like my vehicles are in good hands at discount tire. Thanks for keeping me rolling guys! ☺️
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September 2023 by Randy Runkles
I rarely shared bad interactions but this place takes the cake on horrible service. I called for an appointment, was told to come there and that there might be a little wait. I sat waiting for close to 2 hours while car after car went in. When I spoke to what looked like teens who said they were in charge about it. They said that the person on the phone with me should have never told me that and that they had confirmed that I was told that.After several hours I asked for my keys and left. While I was there I was sitting with several other people who had also been there and not gotten in on time.This seemed to be a systemic problem there. I truly hope the owners of the company fix this. Simply horrible service. Also when a younger female customer was leaving they were checking out her booty and then fist bumping each other while acting like they had a chance. Sad
