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November 2023 by Robert P.
Can't say enough about this crew. We hit some bad car trouble when our convertible overheated and the engine shut off on the highway. They diagnosed the problem and began the process of ordering parts right away. This was no small deal as it is an older car and the nearest dealers were over 60 miles away. The next day we were on the road and were able to salvage our anniversary celebration in Nashville. As good as the technical work and effort here--auxiliary pumps and thermostats are notorious things to replace as they sit in the tightest area--we can't say enough about the care and courtesy of these folks. They are truly the best kind of people, and we will always be grateful for their help.
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October 2023 by Joann Ashworth
Great service was received. I needed tires replaced. I received a quote from Country Roads, but I wanted to do some additional checking. Sure enough Country Roads was the best bid. I am so appreciative as we were planning a significant road trip -now going on that trip with a safe & smooth ride. Randy was great to work with.
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October 2023 by Charles Yates
I’ve been using Country Roads for a lot of years because I trust that you’re doing the job right. A little disappointed you’re now offsetting the credit card charge fee to your customers. That’s the reason for my 4 Star rating.
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October 2023 by lindy morris
I was scheduled to have a hitch put on the from of my truck today. However, I showed up at the wrong time but Mike and his staff was gracious enough to work me in. Putting customers needs first is an asset that is not often experienced these days. Mike and his staff deserve a HUGE SHOUT OUT for a job well done. I appreciate the good experience today and will be spreading the word.George Morris
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October 2023 by Garry Lazarte
This is my second time here to have new tires installed. They are very professional here and very reliable when it comes to workmanship and professionalism. Will be back again definitely!
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September 2023 by adam nedrow
Country Road & Tires in Martinsburg is truly amazing.The staff is always cheerful and friendly.They talk with their customers and are very thorough with their work. I recommend them!
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September 2023 by marshall roof
New to the area and just had a repair done at Country Roads Tire & Auto in Martinsburg. Had an alternator that I thought was going bad. Called Monday morning and made an appointment for Wednesday which was the earliest they said they could look at it. Dropped it off Tuesday morning and to my surprise they called me Tuesday afternoon with what they found. I had a bad oil pressure switch that was leaking and dripping oil onto the alternator causing it to go bad. I’m extremely glad that they found the root cause of the problem and didn’t just replace the alternator like I asked. It was ready for me to be picked up by 10am this morning. One of the best experiences I’ve ever had with a repair shop!!!
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September 2023 by joann mcafee
They fixed it!! So happy was having transmission gear changes slow and clunky. Fluid changed, spark plugs, and fuel induction service and is driving like new. Thank you so much for explaining everything and taking the time and patience with me.
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September 2023 by Cathy Slemenda
I stopped by to see why my tire light was on inside my vehicle. They took me without an appointment and I only had to wait a few minutes. They checked all four tires and inflated them all. And there was no charge!!That is beyond excellent service! Thank you!
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September 2023 by David Bloss
The work was excellent and they even picked me up when it was completed. Customer service was top notch, country roads tire & auto is my go to automotive car service providers.
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August 2023 by Ryan Horst
The Country Roads crew did a great job getting our Outback back out on the road and running smoothly. What I thought was a small issues ended up being more severe, but they still had the job finished by the end of the day. I definitely appreciate having a reliable auto shop in our area.
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August 2023 by Suzanne Van Nosdall
I was helped right away with a tire repair and inspection which was great. After I returned home noticed damage to my car which was not previously there. Went back the next day but they would not take responsibility. I have no proof but the dent was right above the tire which was worked on…..
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August 2023 by Jeff Knafla
The guys were great. Reached out to me via text to see if we need any service on our vehicles. We did. Was able to get my wife’s truck in for oil change as well as my jeep also for oil change. Guys did great. Can’t say that for other county roads in hedgesville. Drop truck off on a Sunday for inspection and took them until Tuesday to do an inspection on a 2021 vehicle. Also I had to call to see if was ready. May wanna send some guys from Martinsburg to give them guys some training in customer service. Will be back to martinsburg when need anything else.Thanks guys you did awesome
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July 2023 by Daniel C.
They supposedly only do state inspections "early morning" and no matter how early you get there, it is too late. Per state regulations, they NEED to be open to doing them for at least 8 hours a day as long as each certified inspector mechanic does no more than 14 daily. These people are blatantly disregarding state laws and will absolutely act like YOU are in the wrong when confronted. Worst customer service I have ever experienced at a mechanic.
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July 2023 by Kate Mozynski
These folks were just great. We were passing through on a road trip and started having brake issues. We called in, and Mike was able to get our brakes and rotors fixed in about two hours on a holiday. They really went above and beyond to get us back on the road safely and quickly. Thanks, guys!!!
