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January 2024 by Hailey Nice
They don’t have a card printing machine, I ordered my new card in the beginning of December and I still didn’t have it for Christmas. I don’t recommend this place to anyone.
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November 2023 by Isaiah Redman
When my debit card expired it has taken them over 3 weeks to give me a new card. I got bills to pay and can’t pay them because they keep playing games with me. Me personally I rate them a zero star not a 1 star
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September 2023 by DIANNA L SILER
The drive through lady is so nice. I enjoy using this drive thru.
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September 2023 by Tara White (Nurse Terra)
City Bank on the north end of Martinsburg is great. They have offered the best customer service, but the south side branch on King Street, I can't say the same for. Someone in the office in this location, really shouldn't be working with a customers' money. When a bank employee doesn't know how to wire funds, that's called incompetence.
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March 2023 by Bam D
Horrible bank with horrible morals and staff! They will rob you and then blacklist you when you refuse to play their games. 0 stars!
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June 2022 by chasity hardy
If 0 stars were an option that’s what I give. Twice they have sent my debit card to the wrong location and when promised it would be expedited next day delivery they once again have me waiting 3 days. No one knows anything and simple questions take 30 minutes to answer. Not to mention this branch is the Only place I heard of not having tracking numbers to locate what they’re sending out. Impatiently waiting to wipe my hands clean and open a new bank else where.
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May 2022 by Maury George
Have had an account for years, they have always provided excellent service and taken care of all my financial needs.
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May 2022 by Roger Clark
I wouldnt bank with no other banking service at all. Treat you like family everytime you arrive at any branch.
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April 2022 by Ashley Alvarez-Villa
GET A BETTER, MORE UP WITH THE TIMES BANK! I have been with this bank since 2012. Loved it but through the years this bank has went down hill. Very far behind in technology and services compared to other banking institutions. Not to mention the ignorance of their employees. I was going to still keep this account after I close on my home. But after the limitation today there is no way.
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March 2022 by Sabrina Lanham
I wouldn't even give them one star, the people in there are so rude and disrespectful. And the manager has no time for people because she's late for her doctor's appointments !
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October 2021 by Lynn Myers
Everyone is courteous and always helpful. Love City National Bank
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October 2020 by Amy Tucker
I really like City Bank. Easy access to everything. The staff is very helpful and courteous. Always a smile.
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January 2020 by kevin martz
Just best service
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December 2019 by Walter Dorsett
Second year in a row my deposit doesn’t get in on time for Thursday and they tell me it’s my work no everybody else at my job had there money Wednesday then customer service says they have to put deposits in manually and the mobile site is down
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June 2019 by Angie Taylor
This is thee BEST bank around. Customer Service is amazing. I will never deal with another bank. City National you guys rock. Oh, and the fraud department is awesome too. ðŸ˜ðŸ˜
