Truist is a bank branch described as having great and friendly people who provide super helpful and amazing customer service. Staff are noted as kind, patient, and willing to explain things. However, some customers report long wait times in line, suggesting the bank should have extra tellers in the morning to compensate for business traffic. Regarding fees, reviews clarify that monthly maintenance fees are explained when opening an account, with a schedule provided on how to avoid them, and are not considered hidden. Some negative experiences include the ATM being down often without an alternative inside, and occasional perceptions that employees act inconvenienced.
Try to find a parking place on their lot. People parking on their lot are not in the bank. Customers have no place to park.!!!
September 2024
Nicholas and Tammy were truly amazing workers. Their customer service was top notch. Nicholas was kind, patient, and willing to explain things nurmerous times without hesitation.
February 2024
Customers waiting in line too long. Finally another teller came to help. Should never have customers standing like that. Businesses normally come in morning and take additional time, so the bank should have extra tellers to compensate for that.
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
