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“Best Bank in Martinsburg, Kathy Marshall is always the consummate Pro. ?. I’ve been banking in Martinsburg for 50 years. The CNB Team on Apple harvest drive is the best Bank I’ve ever did business with. I’d give them 10 stars if I could.”
“Been with this bank since I was 18 and here I am 28 about to get a loan from them. Got approved ?? definatly recommend this bank also they have direct deposit. ??”
“I switched to Summit from Wachovia a long time ago and I can't ask for a better bank. They're always helpful and friendly. Seriously the best bank I have ever dealt with.”
“I have been a member of Eastern Panhandle Credit Union since we move to WV in 2001. Great experience through the years and very warm atmosphere! Tina, Heidi, Shelly, and every member of the staff were phenomenal.We have moved from WV to GA in 2017. Since then I have called the Eastern Panhandle Credit Union multiple times needing help. I can't say enough good things about both Tina and Heidi. I am not even actively banking there, but they helped me tremendously!! Every time I had them on the other end, they were very professional and very friendly. Thank you so much for your dedication to make every person feel great!”
“Been with them thru thick and thin, many name changes, but the people make this place for me. They have always went above and beyond to take care of me and any issues I've ever had have been resolved quick. Foxcroft is my main branch but Edwin Miller Blvd team is also great and always ready to help!!!”
“I’ve had an account with United Bank for years now and rarely use it, but in a pinch today I needed some documents notarized so I came inside. Hunter was super nice and they were even nice enough to print the documents rather than me going to Office Depot. I’ll keep my account here open thanks to their kindness and the convenience. Thank you!”
“Kelly has been so hopeful and solved many of the problems. Thank you.Customer service is horrible. They closed my account without even notifying me even though it was actively being used. Got the account reopened supposedly, had to call multiple times. Everytime I called they never tried to hear what I was saying and would start talking before I was finished saying let me get you this person or that person. Account was finally reopened and got my check deposited. Perfect or so I thought ? go to use my card, it doesn't work. Drive to the ATM did a balance inquiry, it knows my account number but the card is invalid. Explanation please! Needless to say. I'll be closing the account after bills are finalized. In the beginning it was a great bank but I highly recommend you find another big with better communication.”
“My family and I have always banked with First United, and we have never had any major issues with them. They are very good at what they do and everyone there is so polite and helpful. I’m glad I chose to bank with them.”
“I Was in the Martinsburg office this past week to set up an account and apply for a credit card to build my credit. I had soo many questions and the amazing service from the young lady named Catherine was wonderful. She was very patient with me and gave me all the answers I asked and if she didn’t know the answer she called to get the answer while I was there. I left there feeling secure and happy with all the help I received. I will highly recommend this to anyone that doesn’t understand or is wanting a great bank to work with especially with ms. Catherine.”
“Wow! Tisha took me right in! I was having a hard day waiting in the heat at 8 am in the parking lot waiting for the lobby to open at 9. She came out and saw me waiting in the heat and took me in 20 minutes before their lobby opened. Thats a person who cares about their customers! I prayed to God and he sent me someone who cares! Thank you Tisha for being so helpful with all of my requests of getting a new card, changing my information and cashing out. I appreciate you being so helpful and going above and beyond for your customers! Appreciate this bank!”
“I have been with this credit union for over 20 years and never had an issue with them. The staff at edwin miller are thr best and always friendly. You want a good bank then come to this credit union.”
“I give the girls and A plus they always give great service and help with problems that come up with my account they can’t control bank policies for there not the owners , They are great girls and and always helpful and polite. This is at spring mills branch the only one I deal with.”
“I stopped in here recently for the first time, being a newer member in the past 6 months. I had to buy a cashier's check for the first time. The manager saw I wasn't being helped and took it upon herself to conduct much appreciate professionalism in asking what I needed and walked me to her office. she helped me with a couple concerns I had. very appreciated...”
“Nicholas and Tammy were truly amazing workers. Their customer service was top notch. Nicholas was kind, patient, and willing to explain things nurmerous times without hesitation.”
“I would prefer online systems way better then in person. That way I don't need to be in the queue for wait .so I can do it from my phone or PC.By far banking and bankers this branch is average. So too be honest online banking is way better.”
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“Thank you to Mikayla at the King St. BCT in Martinsburg for the wonderful help she provided. She went out of her way to make sure all of our needs were fulfilled and did it all with a smile on her face. That location is always a great experience us.”