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November 2023 by Aubrey
My first experience at Martinsburg, WV Aspen Dental was so great! The whole staff was so nice to me. I felt like I was in really good hands and they listened to me when I had concerns. Great visit!
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November 2023 by Tonya Jones
If I could give a zero for professionalism from the Dentist I would. I find these women (dentist) don’t listen to their patients and push procedures. If a client opts out of their plan, then adhere to it. I’m of age and a medical professional who experience no pain but my teeth disrepair is no reason to lack empathy with my decision. They are crass, invasive and appear to care but really don’t. My abrupt and last visit.
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November 2023 by Mikayla Weaver
I waited an hour and a half after my appointment was supposed to be until I could see the doctor. The lady up front was really nice. But they were way behind. The doc came in and tapped on my sensitive tooth and told me I potentially would need a root canal. They scheduled be a week out. I found a different dentist. Got in sooner there. Had one appointment with a x ray and a filling all in the same day. Plus nicer staff and they took me in 15min early.
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November 2023 by Abagail Chaney
My kids had Ms. Melinda as their hygienist and they are still raving on how lovely she was. She was highly educational but in a sense that children understand and she was very accommodating. I as a parent was comfortable with her taking care of my children and I can safely say so we’re my children. 10/10
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November 2023 by Robert Bennett
Doctor was late. My appointment for my reset was for 8am. The Doctor didn't show up until 8:39, and it was 8:45 before I was called back. The reset was pushed off for 5 weeks. I also had originally purchased the lifetime guarantee on my dentures. I was told today that it was only good for 7 years. Not happy at all with Aspen. Bad enough that it took multiple teeth popping out of the dentures over 3 years span for them to realize what was wrong. I cannot understand good conscious recommended Aspen any longer.
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November 2023 by Anthony Williams
Staff was super friendly and personable. There to help! Very caring. If your one to not like the dentist, go here, they make you feel great about your visit.
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November 2023 by jeanette Small
Great people with professional experiences and skills ! Very friendly environment! Not to mention how clean and comfortable it was I felt very welcomed and very well taken care of! I highly recommend this office and the folks working there to anyone! I would even drive from far away just for there hospitality!!!! Try them out u won’t regret it !
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November 2023 by Daniel Hogbin
The Dentist was super rude and disrespectful towards me and her employees. There was no please or thank you. A couple, I need this now and rude comments she made to employees in the hallway. I didn't even get a cleaning up just a consultation. Until she is no longer employed at Aspen I will not be back. I will find a new place. You don't treat clients or coworkers the way she did.
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October 2023 by Katy Mong
My experience was great from start to finish. The front desk was welcoming and informative, the x-ray technician was gentle and patient. The hygienist was thorough and took the extra step to help comfort my daughter with crayons and a color book so I could complete my appointment. The only issue I could see is that the dentist was being stretched to her max yet she handled it professionally. All of the rooms were filled and she is the only dentist at this location.
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October 2023 by Denise Churchman
Dr. Sherry is a very good dentist. She actually is the best asset to this practice. However, she is over booked and has kept me waiting in the chair for 2 hrs and the procedure in total took 6 hrs. It was only a crown prep. Recently I went back to have the permanent crown inserted, took the anti-anxiety medication as prescribed and was told to reschedule because she was running behind and was the only dentist in staff. The office and front desk people are welcoming and kind and the assistants are top notch. Jenarrisa and "Z' are fantastic dental assistants!! I appreciate the office in Martinsburg, I just wish Dr. Sherry wasn't so over booked.
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September 2023 by Sharon Jaques
The staff was patient, kind and so friendly. They made me feel very comfortable.
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September 2023 by Shena Best
Over scheduled no tech person there take to long to get you the black woman gets attitude for no reason if your answers are wrong she caters to the other people they change your appointment disrespectful there’s only certain people that I like there the others can fly a kite
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September 2023 by Burney Smith
Dentist appointment was on time. Very professional. Hygienist and Dentist were outstanding. Highly recommend. You won't regret coming here. They deserve their high rating.
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September 2023 by Jae Anonymous
If I could give 0 stars I would. The dentist and staff are unprofessional. I went to my appointment and was there well before the scheduled time I was told the dentist was stuck in a procedure and would be an extra thirty minutes before I was seen they had no consideration for others time.
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June 2023 by crystal levy
Not professional at all to call patients at 7:30 am to cancel my 9:00am appointment because someone called out. Not Acceptable
