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March 2023 by Ken D
I bought a vehicle for a cash price and thought I was getting a pretty good deal. I was not. I got a vehicle with a very expensive repair due (transmission). And I'm pretty sure they were aware of the issue. So beware. Not that anyone needs a warning about car dealers. Just another warning
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April 2022 by R M.
Contacted dealership early Monday. Went through the process to purchase a 2022 truck - credit application, price negotiation, etc. Make an appointment with the dealership to pick up truck on Tuesday afternoon. Cot a call Tuesday at lunch that they sold the truck out from under us. Horrible, horrible experience.
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August 2021 by Tonja Haupt
Thank you Matt Peters! Sold my used car to Apple Valley Chevy. It was a quick and easy transaction. Gave me a great deal on my car! It was so much easier than selling it on my own. I simply handed them the keys and title and I got my check. Thank you for a stress free transaction!
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July 2021 by Brian W.
Had my vehicle in last year for an engine issue. After having it for a over a week said it was fixed. Started driving home and still had problems . Took it back the next day. Then claimed they fixed that issue. Long story short I had to take the vehicle back "five" separate times the day after having it returned for the same or similar issues resulting from their fixing. Finally after out of pocket money and warranty coverage combined $7300 I got it back the last time and it was still acting up and then two whole new problems arose all of a sudden and when I asked about them they told me a price of over $2700 !! I just went and traded the vehicle in at another dealership. That was last September!
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June 2021 by Julie A.
I came in the other day about 15 minutes prior to closing and had cash ready to buy a new car. The manager said they We're closing and had to lock up etc. The sales rep who was fairly new and he was very nice so this is no way reflects on him! He even seemed stumped that the manager was turning away a customer that was ready to buy a brand new Toyota and had cash. No matter when you are getting close to closing when there's a customer that is ready to pay cash for a brand new car especially in times like these you should take that opportunity it's just good business. I took my business up to chambersburg toyota and did not regret it for a second they did not make me feel rushed at all and they were willing to answer all my questions and concerns and I officially put cash right down for my Toyota and I'm picking it up in August very excited. I suggest management reevaluate how they treat customers that have the funds to immediately buy a brand new car ---- something is just seriously wrong about that.
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May 2021 by Megan Salmon
I highly recommend this dealership and Breanna! She was knowledgeable, kind, honest, friendly, and not pushy at all! She listened to what I wanted and what I needed and made great recommendations. I bought a vehicle that I absolutely love, and would buy again in a heartbeat! She was helpful in explaining everything I needed to know, and answered all my questions.
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May 2021 by John R.
Going on week 3 of not having my car. Took it in for basic exhaust work. They didn't have all of the consumable parts in stock (even though they had 3 weeks lead time), and didn't check to make sure they had the parts until the system was ripped apart. After 4 days, they get the part in. Get the car back, and the quality of work was horrible. Exhaust hung poorly. Oh, and they shredded my shift cable in the process. Another week goes by, they finally get time to work on it again. Now the car is throwing a CEL for an AFM valve malfunction. It's audibly noticeable, but I suppose that also passes for quality work at Apple Valley (also had to explain to them what an AFM valve is and how it works...). I talk to their service manager, Paul, and ask for them to get my car back to it's original condition so I can take it elsewhere. I'm explaining every single problem to him (without being rude at this point), and he proceeds to deflect all blame for all of their mistakes. Maybe they do that because most people don't know about vehicles, but I'm a mechanical engineer. They say they will get it fixed "eventually" The sloppiness and ineptitude of their service department is quite astonishing for a dealership. Their customer service is even worse. If you value your car, stay away from this place. Still waiting to see when I get my car back, but I'm not getting my hopes up at this point.
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April 2021 by Mike D.
Couldn't leave less than 1 star or they'd have it. We were traveling from Nj to Sc pulling our travel trailer. We stopped overnight at Cracker Barrel across the street which was wonderful. In the morning at 7am we went to leave and noticed a small drips of transmission fluid on the ground. I looked to see where it was coming from and noticed the o-ring leaking at the top of the transmission cooler. This is a simple 15 minute fix if I was able to get the o-ring. I saw the Chevrolet dealer across the street.!I noticed they had opened at 7 so figured I could get either the 35 cent o-ring or maybe they had room they could squeeze me in so we could get back on the road with our family. We spoke to the service writer and initially he seemed like he was very accommodating and would be able to help us out. He checked in the truck at 7:30 am and the tech told us that the o-ring was leaking and was not available without getting a whole fitting. (Number 1 lie). I said ok to replace the fitting no problem. We were wondering after an hour and a half what was happening and was told the truck was done and he was searching for a plastic clip that he dropped. After a half hour my complaint was that he's looking for a plastic clip that costs about 30 cents as it's costing me $129.00 per hour. So this 30 cent plastic clip costed me $75.00. After two hours of this they finally told us it was done. The bill was $460.00. I had questioned this and they said said this was for labor. It is clearly marked on the bill 2 hours labor and the posted labor rate is $129.00. In my book this is $258.00. The parts were $23.00. They had the service manager Paul come out and when asked he told me "You were broke down weren't you"? This was the first scumbag thing he said. Then he said if we didn't like it "he would take the part out"! This was the second scumbag thing he said. It was marked at the top of our service ticket "IN TRANSIT" The third thing was that he told us that he put three technicians on my car to get it done. REALLY? 3 TECHNICIANS TO CHANGE AN ORING THAT IS OPENLY ACCESSIBLE. I guess this is Apple Valley Chevrolet commitment to insult and screw the customer. It's a shame they missed out on a opportunity for a great review to receive this review. I had no problem paying for the legitimate repair but to be price gouged because we were from out of state is shameful on this dealers part. They should be embarrassed! I will also be filing a complaint with state consumer affairs as well as the BBB in hopes of preventing this from happening to the next person.
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April 2021 by Laura Corbin
The service department is absolutely horrible. Scheduled a week ago and was told it would only take 1 1/2-2 hours to get a diagnosis for our A/C. Then after waiting 1 hr 45 minutes and never seeing my car leave the lot I asked what was going to happen and then was told they wouldn’t be able to touch it for at least 2 hours! Why schedule an appointment if you can’t be seen at that time? Poor time management and horrible communication with customers.
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February 2021 by Laura Sencindiver
Always polite and courteous! They do fast and efficient work.
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December 2020 by Maranda Robinson
Always great service when getting any oil changes or my car looked over. Everyone is always friendly! Josh helped us out today and he has such a positive attitude and always willing to answer any questions. He’s the best!
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December 2020 by Amanda Cook-Brill
Staff was very friendly. Was able to call and make a apt fairly quickly. They wore masks and put protective covers over ur steering wheel. Waiting room was open and seats where spaced out. Had coffee open and vending machine. With oil change did a multi- point inspection and checked over anything. Def going back again.
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November 2020 by April O
Great place with excellent staff. Their extended warranty has helped me quite a bit recently and I didn't even have to remind them that I had it. They know their stuff and it shows. I'll definitely remain a loyal car buyer to them when I'm in the market again.
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November 2020 by Ed Rose
Bought my 1st brand new vehicle from Apple Valley Chevrolet and I couldn't be happier. My salesman Matthew Peters was very helpful from the time I showed up on the lot to start looking, until the moment I finally found what I was looking for and we finalized the sale. I want to thank everyone that was involved in helping completing the sale and getting me into my brand new 2500HD truck. Y'all are awesome and I appreciate everything y'all did to help me!!!
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November 2020 by Michael Birch
Took at/about 6 months to complete a recall even after receiving a letter from Chevy stating that it was due to be done and ready. Dealership claimed to have “ordered” the part three different times before it came in to the dealership. Upon installation was promised no more that one day at dealership. It ended up being there for two days. Every time I have delt with this service department we have encountered issues so bad that I have taken my car to another non Chevy dealership in the area for service and only went back there for this service due to the special ordering requirements. Otherwise this would have been accomplished at a non Chevy location but at a dealership.