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April 2023 by Mynor Deleon
I recently made a purchase from 9 east auto sales, in Martinsburg WV. I've been looking around for several months, and contacting so many dealers. Every dealership was either not will to give me a cash out the door price or just giving me some ludicrous numbers, on average the other dealership were quoting me $4000 or more. I was so happy and excited to have waited before I made a costly mistake, that's when I found 9 east auto sales, I spoke with Kevin walls about the grand cherokee trailhawk they had for sell and he within a few hours he got me a cash quote for the trailhawk, I stated i would be coming the next day to purchase the vehicle, I live in Alexandria Virginia about 2 hours away but it was well worth the trip. I came to the dealership and meet Mike walls, who is actually the owner and operator of 9 east auto sales. He was very knowledgeable about his cars on his lot, you can tell he's been doing this for awhile now, after the test drive we got straight to business and I have to say I've never had such a great car buying experience like this before. The deal went smoothly and without any hidden fees like other dealership! I would highly recommend them to anyone. This mom and pop dealership sure know how to treat people like friends and family. Stop by and check their inventory, I'm sure you'll find a vehicle you like or even love. Thanks again Mike Walls and the whole 9 east auto sales team. This is one happy customer!
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November 2021 by Dylan Dewald
I am 3 hours from this dealership. They were not honest with me like they said they were on the phone.. I get there. the one salesmen was rude and not helpful.. but I still ended up buying it. we made a deal. I get the truck home and it won't even pass inspection. I call them up and all of a sudden I owe them more money even though my paper work checks out. I asked them to fix the stuff. then they just say how about we call it even with the money I apparently owe them. WOULD NOT RECOMMEND!
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June 2021 by Steven Burke
They list a truck that I am interested in but I live five hours away. I emailed them a request for more photos and a Carfax report. They did not return my emails. I had concerns about rust on the frame and suspension due to being a snow plow truck.I called them and was given a bunch of excuses as to why they cant take more photos. Its a shame because I really liked the truck and would have paid what they were asking. They couldn't take the time to take a few additional photos but expected me to drive five hours.Aldo the fact that they were not willing to provide a Carfax tells me they are hiding something.Buyer beware
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March 2021 by Daniel Murphy
Very positive and helpful.
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January 2021 by Dani Becicka Betch'i'ka
Super nice people and decent prices
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August 2020 by Judy Fortune
Great experience at this dealership.. wonderful people!! Suggest to anyone interested in A vehicle!!
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June 2020 by Jeff Souders
Live in pa went there and bought a car great place to do business
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June 2020 by James Urhahn
Hospitality out of this world. They worked with my bank and insurance to make sure everything was taken care of. I rode 14 hours to pick up the truck, when I arrived they had everything ready and waiting. They made sure I was satisfied, accommodated for and happy. I would make the trip again to buy another vehicle.
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June 2020 by Zachariah Knowles
I have been purchasing vehicles for 20 years at the rapid rate. 9 East Auto is 100%-by far the best experience I have ever had. Courteous, friendly, and extremely professional. Purchased a beautiful truck and would recommend anyone to conduct business there. Nice job guys.
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May 2020 by Susan Petry
9 East Auto is a family oriented establishment with friendly owners with no bull. My family has bought 5 vehicles from them and has been very happy with every purchase.
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May 2020 by Frank Petry
We've bought several vehicles from them and have been totally satisfied with our purchases and service really good group of people to deal with
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May 2020 by robert grantham
The staff are very friendly and work with you.
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February 2020 by Kimmee Reynolds
Awesome, Amazing customer service! Kevin and John went above and beyond to help us get a truck. Highly recommend you go see them if you're looking to buy a vehicle. I know we will be going back and I will tell anyone I know to go see them.
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October 2019 by Barbara L.
My check engine light went off a month after purchasing my new car and when I called them to schedule an appointment, they said the mechanic was out and that they would call me back once he came back from vacation. A month went by and in that time I had called three more times with no word yet when the mechanic was coming back... two times of which, that they didn't even pick up. They said they would call me! I finally broke down and emailed them and they finally replied and said they could work with me with some guy behind the auto zone and gave me a random number...? I just took my car into Creamers in Charlestown. I'm sorry but I'm not going to some stranger's house to get my car worked on... I thought it was supposed to be through the dealership. Smh. Very disappointed...
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October 2019 by Sandra Drosdak
I bought my suburban from them in 2010 and she is still adding miles. Very nice people and helpful.
