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May 2024 by John STEPANSKY
Order some window seals and rubber from them, to the tune of about 600.00. Never got them. Their number is disconnected. I have to seek a refund through my CC company. My rating...A BIG FAT ZERO!
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April 2024 by Anthony Munoz
I spent over $600 with them recently. 1 month went by, so I called to see about the delay with my order. Now their numbers are disconnected and emails bounce back. I guess they decided to rip me off before going out of business. Too bad, I have been ordering from them since the 90s.
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March 2024 by xirofksgvn X
Best 1 shop stop for all Cadillac needs
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December 2022 by Luca Viola
I'm waiting for an answer about my order 692713 paid and never received! No answer at my mails.
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June 2021 by Christian V.
Do you know what really sucks about leaving this as a one star review is that 25 years ago this is the only game in town. The only place you can get proper classic car parts. Now they just take your money and you never hear from them again. What an absolutely shitty legacy to leave behind for Loyal customers coming there for over a decade. I mean if you were going to rob me of $400 why don't you just tell me you were going out of business and I would never have made the order. But no you took the order took the money and I have never heard back from you again. So it looks like we're going to the Better Business Bureau and it also appears that I am not the only one you guys have robbed recently. Again just to clarify We've been using this place for classic car parts since the 90's. So what an absolute shite way to end your business.
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May 2021 by Renard Goudeau
I had spoken with a gentleman over the phone about a A T C module and was told they didn’t have it in stock. I was given the chance to send mine in to be repaired. I asked for a price and was giving a price of what the cost would be after I ship it to them, so I shipped it from California to W V. The price is now 100.00 dollars different from what I was given over the phone so I was told that it will not get fix and they will ship it back. This is very bad customer service.
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April 2021 by marijn roefs
Orderd a couple of times in the past; Never had any isues. This time it's gone wrong: No communication or order-details. No parts have been sent after 2 months. Time to find another Cadillac dealer!
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December 2020 by Geoff Cairns
I have been dealing with this company for many years and spent many thousands of dollars there but of late it has gone down to a level below 0.No return communication, no response.On my last order they packaged and sent wrong parts that were so obviously wrong a blind man could have seen the error and now simply refuse to communicate or correct their mistakePart of the order was for a set of tinted side glasses for my Cadillac Convertible, front 1/4 vents, front door glass with frames and rear quarter glass.As you can see from the pictures of glass sent there is no glass for the rear quarter windows but a second set of glass for the front doors.Surely one could see the glass in the brown paper is far to big for the rear quarter of a convertible and the same size as the front ones in the frames.Extremely disappointed to say the least.
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June 2020 by Jim L.
unable to find any parts for my old cadillacs until i hit the gold mine in west virginia at USA PARTS SUPPLY COMPANY
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April 2020 by Gregory Surfas
excellent response and honesty
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February 2020 by Colin Mellin
Old established supplier. Knowledgeable sales people. Easy to do business with.
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February 2020 by Ann L.
I just spoke with Bob very nasty person. I am trying to get a refund back. I tried to explain to him what I needed, he kept repeating himself and would not listen, called me ignorant. The card I gave him for payment was hacked and $1000 taken out of the account before we caught this and then we called our bank and had to cancel the card. USA auto parts got their money. Bob the BIG SHOT ,, kept telling me they could only put it back into the same account they took the money out of. I tried to get him to listen and understand that account was hacked and cancelled so they could not put it back into that same account When speaking with Jay whom is very nice , he had told me they would mail me a check. So I called back Feb 10 am to speak with Jay he was busy so Big mouth Bob proceeded with his comments. Told me the opposite of what Jay said and said they could only put back into the same account due to fraud...Like I am trying to do a fraud. I ask to speak to a credit department Bob said they do not have one. I tried to give him my new card and Bob refused. This co is WV, I am shocked as the WV business owners I know, which is many are polite and professional.. I do not know how to get my money back. I am a business person for 25 years if I treated my customers that way I would never get repeat business/ Sound like the are huge and do not need repeat business. This company uses pay pal, and I did not use pay pal as my account was hacked July 2019 for $2000 dollars and pay pal paid it.Iost the money and pay pal will does not care;; ( beware of Paypal) I may need parts in the future , I will go elsewhere. Bob pull the big shot chest back in and learn to work with your customers. Ann
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December 2019 by Will Myers
One stop shop for classic big body car parts! Knowledgeable and friendly group of people!
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September 2019 by Steven Kasher
If you love Cadillacs, these guys are in your contact list. Spot on with great service, thorough knowledge, fair pricing and fast delivery. If you're looking for better, it ain't out there. They're the best. Period.
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July 2019 by Ozzy M.
I have used USA for years for Caddy parts. They are experienced, helpful and offer generally good prices. They also have a dismantling yard on-site. Bob there is good to deal with. Don't hesitate to give them a try.
