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January 2024 by John L.
I guess I'll be the first to downgrade this business. Brought a laptop in because it wasn't charging, they diagnosed issue and wouldn't work on it unless I prepaid for a $20 part on a $700 laptop. Needless to say they lost my business. Since I had to make two trips just decided to take it somewhere else. All this over a $20 part. ** I wanted to follow up as the owner contacted me a few times. They feel poor customer service does not warrant a negative review. He proceeded to criticize my Yelp reviews for other merchants and I had to tell him to stop contacting me.
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October 2023 by Michael Haines
Fast service, Had my computer back in less than 2 weeks, and a great price for what was needed to get it back up and running. Would go back again if needed in the future.
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September 2023 by Sam K.
Fantastic group of folks who will do the right thing to get your computers squared away. This is where I recommend all of my friends to go to when they have computer trouble. Thanks again for all the help!
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August 2023 by Chris Quinones
where do i even start how amazing and helpful this guy is I purchased a 1TB SSD card from him that he had posted on the Facebook marketplace and man was he fast on shipping and great priced not only that after i get everything installed, I couldn't figure out how to get the drive partitioned and initialized and I reached out to him and he got on team viewer and handled business and did it for me awesome guy her take it from me he's all you need when it comes to computers. BIG THANK YOU again from me
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June 2023 by Brendan Stark
Had a HDMI port repair done. lasted 3-4 months before becoming loose again. The store forced me to pay shipping to have it fixed a second time, ok whatever. 8 months later my hdmi port is completely out again. Mind you my hdmi never gets unplugged and it started with a flicker on the tv and then when i turned the console on today there was no signal. KMG you have good customer service but Your outsourced repair people obviously dont know what they are doing. I guess i'll be attempting the repair myself because I dont really want to give them $40 more dollars for "shipping" just to have them perform a botched job for the 3rd time in a row..
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April 2023 by Andrzej Proszowski
I ordered via ebay Apple - Magic Keyboard with shipping to Poland. I received the item. Condition as described. The item was packed properly - very good protection against damage and was sent immediately after ordering. I rate the seller with the maximum number of stars.KMG Computers greet you.
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April 2023 by William Seibert
The staff kept me informed of the progress on my repair and ordering parts. The service was very reasonable, and the repair was less than expected. I will continue to use them for future computer needs.
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March 2023 by Devon Ashlock
Professional service and great turnaround time, communicated the entire process to me and kept me updated along the way. Highly Recommended, will come back in the future !
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March 2023 by CAROL A GLASCOCK
KMG Computers of Inwood, WV is a superb computer repair servicing company. I personally have purchased several computers from them over the past six years as well as take them back for "cleaning" when issues arise. Their employees are always very friendly, courteous and knowledgeable! Couldn't ask for better care!
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February 2023 by Chris Wolfe
Honestly the only place I'm willing to take my electronics to have work done to them. The technicians know their stuff, prices are reasonable for the service, and the employees are friendly. If they don't have product in store that you want, they'll order it with no issue. Next time I want an upgrade, this is where I'm going.
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October 2022 by ULLA
Thank you KMG computers for helping me build my new PC , it’s running perfect !!!
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October 2022 by MED
I brought a laptop here for repair and they said it was likely one of two things. They had told me they received the wrong part so they had to send it back for the correct part. It took 25 days for the entire transaction to complete. I can't remember all the details, but I do remember they said they weren't able to complete the repair- either because they didn't have the parts or tools, or weren't willing to. The options they gave me were pay the repair fee off ~$130 dollars and get my same malfunctioning computer back or buy a refurbished computer from them and they waive the repair fee. The front desk guy was accurate, but barely polite, he's just all business. I decided to purchase a refurbished computer from them, the battery on the computer runs out very quickly. I left disappointed. The refurbished computer was $450+ and not really happy with it. If you read the contract, they are essentially immune from any responsibility for damage to your computer.Update 10/2/22Owner reached out to me promptly I responded back "Good morning Craig, I appreciate the considerate response. As far as the individual, I don't remember if he had a name tag but he was a little huskier young man, maybe late teens in age. Really, the covid and the young man is a small issue compared to the computer not functioning well. We did not reach out to KMG, because it took time to notice the fast-draining battery. We don't use the computer alot. We will sometimes watch part of a movie or print something or watch some YouTube, but we average less than an hour a day on most days. So we noticed the computer would often need plugged so it didn't die. The computer we recycled with KMG barely lasted a half hour without being plugged in, so we become accustomed to plugging it in at all times. In addition, two nights ago, the computer became stuck on a screen for a couple minutes and I had to press power button to turn it off and back on in order to proceed. I appreciate you getting back to me promptly. Let me know if you are able to help us, thanks"Let me know if I can bring it in and you can look at it.
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September 2022 by Brady B
Diagnosed my computer and offered me reasonable and viable solutions. Very prompt, knowledgeable, and professional.
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August 2022 by Retta Henry
We used KMG Computers for all our office needs. From laptops to desktops, wifi wiring/hookup to server needs. Very professional and knowledgeable. Prices are reasonable and affordable. Great customer service and fast turn around. It’s stress free knowing you can pick up the phone and get answers and help instantly.
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August 2022 by Timothy Jones
I decided to start streaming and playing PC. It was nothing short of a great experience working with KMG. I told them what I planned on playing and they walked me through the process and explained what I needed and why. Never once tried to up sell me on any piece I chose and then they did the full custom build in less than 2 days. Amazing people and definitely will be doing business again in the future.
