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March 2024 by Jennifer Boyd
DRIVE THRU is NEVER open, staff is rude, prescriptions they say are ready rarely are when you arrive.
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February 2024 by Stephanie
Love this cvs location. Very friendly staff. Usually not a long wait in pharmacy inside. Drive thru pharmacy usually goes quickly even if there is a line.
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February 2024 by Lisa Kennedy Shanahan
I would have been happy to give 5 stars if the drive-thru had been open. I have been to this locations MANY times in the last few days (for myself and family members.) This being said the employees have been friendly and helpful. In particular the on duty pharmacist (sorry, I don't know his name) and Tammy. But DEFINITELY a BIG shout out for the new pharmacy technician in training - Casey! She is absolutely matchless. Cheerful, steady, calm, caring, helpful and moves her line along at a steady pace. I'm glad she's here and look forward to seeing her smiling countenance in the future. Sure hope she doesn't get "over worked and burnt out" any time soon :)
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February 2024 by Dale Beard
On this day I called 8 times was on hold anywhere from 13 minutes before I hung up to 43 minutes before I hung up when someone finally answered they said hello and before I could ask a question she hung up there is no since in this none at all!!!!! AGAIN I called 3x 48 mins, 43 mins and 36 minutes and no one answered
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February 2024 by m emery
We have been using this pharmacy for about 8 years. I'm not sure what has changed but have had to pick up meds several times over the last couple of months. The drive thru has not been open on any of the occasions. I finally asked if they would be reopening it and was told it was only closed if someone calls in and they are short staffed. They must have a turnover issue if this is the norm. On top of this on three occasions we went in to pick up meds after receiving the text that said the prescriptions was awaiting pickup only to be told it wasn't ready and that we would have to wait in another line to discuss it. I have one script that says ready for pickup today. If I can't use the drive through we are moving to another pharmacy, sorry to the nice people that are stuck in that situation.
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February 2024 by Jennifer Luketic
RUDE as hell to patients in pain with simple questions about their RX. WILL NOT RETURN MY RX TO THIS SITE.
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January 2024 by mitch g
Drive through has been closed for months. Sign says closed for lunch 1:30 - 2:00... its never open regardless of time. Then you go in to stand in a line for 20 minutes. I'm switching my pharmacy and taking my business else where.
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January 2024 by Meritane Beausejour
I wish I could give 0 stars. This place is the worst pharmacy in the World. All the staff need to be replaced by people who really care.My daughter has a respiratory problem ER sent a prescription to this place. I was told they are out of supply and will get it in two days. So I was really to wait since that was New Year's Eve. When I called on the day it was supposed to be ready, the robot said it will be ready at six pm. When I went, it was not ready. This morning I've been calling nobody answered until I hung up after over one hour.I'm gonna have to go to ER again with my daughter and change this pharmacy. If something happens to my unique child, it's gonna be on this unreliable place.
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December 2023 by Paul Davis
The mission statement of CVS is 'to improve the quality of human life by providing innovative healthcare solutions that are accessible, affordable, and personalized. What a joke. The pharmacy drive-thru is constantly closed. Today I tested positive for flu A. i went to pick up my prescription the doctor called in and the entire pharmacy is closed.
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December 2023 by Brittany Yost
This pharmacy is a joke. They normally do not have the drive thru open and some days aren't even open to pick up medication inside. I waited in line for 10 mintues (it was only so short as 3 out of the 4 people in front of me wasnt able to pick up their medications as they were not ready) only to be told that the medication I've been waiting for days wouldn't be ready until at least tomorrow. I’ve also been told that the automated system is not accurate, to call and speak with a tech but later told don’t bother calling as no one will answer. The later was proven correct as the pharmacy had 5 calls holding today that no one answered during the time I stood in line.
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December 2023 by Constance Sheffer
I called at 4 PM on a weekday to check on a prescription that was sent in by my Dr and they are closed? On a normal weekday? The recording said they would be open tonight from 8 pm to 9 pm. What kind of hours do they keep? These certainly aren't normal hours.
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December 2023 by Austin Thrane
I have nothing good to say about this pharmacy. Prices, customer service, and conveniency are just a few reasons I would recommend literally anywhere else besides here. Martinsburg Pharmacy has been much better.
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December 2023 by Nicholas Hill
Don't botherGo to any other pharmacy in Martinsburg.Short staffed, closed drive thru, long lines, and prescriptions not ready on time. 3 days to count 30 pills and they still aren't ready.
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November 2023 by Matthew Powers
If you value your time, stay clear of this place. I received a text saying my refills were ready. Two days later, I arrive to pick them up and was told they were not ready. This was after I waited in line for 30 minutes. The toothless pharmacy staff also likes to yell at customers. I’m certain they have toothbrushes and toothpaste there.
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November 2023 by Lauren Adcock
I hate when I have to get meds filled here. It is certainly more convenient and I typically only use them when the Retail Commons Parkway location is either unable to fill it or I know I'm going to be later than that location is open. SLOW SLOW SLOW I don't understand if its a low staffing situation or if they're just that overwhelmed with customers but it is always a horrifically long wait.
