-
May 2024 by Roger Davis
Jordan helped me find a great bed for my budget! She didn’t just throw me into the cheapest option . Acima finance did a great job giving me a great option on leasing a bed! Speak with Pauline she was marvelous! Very satisfied such a great store!
-
May 2024 by Chris Montgomery
Purchased all new appliances for home use from Big Sandy 4 years ago. Had issues with the washing machine within the first year of it just not working. Took 3-4 months for Big Sandy to finally replace my unit that was under warranty (also to note we bought an extended warranty on some items). They just kept saying it was a board issue throwing parts at it until ultimately telling us it was our faulty home wiring. So we paid for an electrician out of pocket to come and certify that my homes electrical was working just fine. Finally, after getting the state attorney generals office involved, was my washing machine finally replaced.Then the Dishwasher stopped working about 8 months ago. Rather than going through the headache of getting the repair or warranty done in a timely manner I went elsewhere and purchased another one.Now My 4 year old fridge has completely stopped working and we were able to get a tech out to see what could be done. He didn't even unplug and re-plug in the fridge was inside for maybe 3 minutes and said "It might be a control board so I'm going to put in an order for one." OKAY. I ask what the lead time for that was and he says 1 week to 3 months. Asked if we could get a unit from dent and scratch until they were able to repair our existing fridge, was told no.So long story short, now it seems that we could be without a fridge for lord knows how long since the washing machine had multiple "boards" put in it before I was offered a replacement, and with an up to 3 month lead time for the first one who knows how long this will take! After paying for an extended warranty.Id rather do business with Lucifer himself then deal with the warranty and repair dept of Big Sandy. If you can go somewhere else please save yourself the headache and go there.
-
May 2024 by Allen Cadle
Great service and great prices
-
May 2024 by Woody Yeater
Angie was great , she explained everything clearly and she was kind and very pleasant !!
-
May 2024 by Mike Sims
Tonya McQueen is a gem. She works at the Hurricane store. We have purchased multiple appliances with her. She is very knowledgeable and helpful.The installation was handled very professionally.
-
May 2024 by trish Roberts
Amanda was so helpful with our purchase. She looked up info, explained quality differences & responded quickly to our messages.
-
May 2024 by Caleb Smith
Chris Robinson was awesome! Very helpful and friendly. Had us a purple mattress in no time and with a great deal! Thanks for all your help Chris!
-
May 2024 by Dennis McQuain
Smooth
-
May 2024 by Scott Walker
Caleb and all the employees were kind, professional and excellent to work with.
-
May 2024 by Donna Seitz
Want to say thank u to kristin for being so helpful.
-
May 2024 by Todd Judy
The staff was awesome! Super fast and easy!
-
May 2024 by Krystal Rectenwald
I had a great experience. I came in on my lunch break, knew what I wanted and they were super helpful. Very understanding. Would recommend
-
May 2024 by Trish Treharne
I have been very happy with the shopping experience at Big Sandy Superstore. When we needed to replace a double oven, we first went to a competitor. They were NO help, told us they couldn't get one for months. We went to BSS and met Tonya. She had one we liked available. It was installed 2 days later. We have since bought a refrigerator, dishwasher, washer, dryer, and cooktop. Each time we ask for Tonya. She explains the features and helps you chose what will be best for you. We could not be more pleased with her knowledge and assistance and the store in general!
-
April 2024 by koa Crimson
Very skilled in helping me find the perfect piece to finish my living room décor.
-
April 2024 by LISA HARDING
Cristin was amazing. She was very helpful.