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January 2024 by Matthew Lucas (Matt)
Guys were great! ?
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January 2024 by Allie Petty
Staff was kind when my card got declined and I was able to extend my reservation to the next day when my student loans came through.
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December 2023 by Lory Gatter
We needed to figure out why the electrical was not working on our hitch. They were able to diagnose the problem. However, they were unable to fix it.
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December 2023 by Derrick Bowen
I was told to take a picture of the gas gauge before I left and I’m glad I did. When I picked up the U-Haul, it was at less than an eighth of a tank. I brought it back slightly above an eighth of a tank. When checking out, I was told that the record said it was at half a tank when I got it and that it would be $70 extra to get it filled back up. It is ridiculous to use a system that inaccurate.
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December 2023 by Misty Maynard
Used this uhaul many times will not go any other one. Great service and very friendly!
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December 2023 by JamesChannel1
They'll have your truck every time. At times, it'll be behind other trucks that you'll need to get employees to move.BIG WARNING: Do not expect to get equipment when you schedule it no matter how long before time you schedule it. It is a first come, first serve basis regardless of reservation, IF they even have any in stock.
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December 2023 by Lucille Bush
Great experience at this facility. The staff go above and beyond to help the customer!
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November 2023 by Belinda Griggs
Trina Gave me the best service ever her demeanor is awesome great attitude made my experience in Huntington NC I was dreadinf going home
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August 2023 by Justin Gregory
Horrible experience with u haul in history!!!Should’ve read reviews before go there! 0 star if I could!
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July 2023 by B M
Had an absolutely horrible experience with this uhual location. We reserved a 26 footer with an appliance dolly about on July 16th 2023 through the uhual website. We we there on July 29th to pick up the truck and appliance dolly I asked the car that checked us out if the appliance dolly was on the truck and he answered yes. We located the truck and headed to our house to load it with three bookcases, two dressers, washer, dryer, and other various furniture just to find out that it wasn't included. I called the store and spoke with Jermiah saying that we could come back and get it, but due to time constraints, milage limitations weren't able to. When the store was asked of they could correct the error by brining the reserved appliance dolly they answered no, but could offer a discount. We never saw the 15 credited by email from the store, but will edit this review if we do. Loading the heavy furniture and appliances went well, but when unloading the furniture and appliances that we reserved the appliance dolly for, I fell and ended up with a spinal compression fracture and an expensive emergency room trip to camc. I can't recommend using this service to anyone. Confirmation number: 96236126.
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July 2023 by Jordan Miller
Go somewhere else. They scammed me out of over $150. We went 25 miles and were charged for 138 and gas that we didn’t use. If you rent here you should expect to lose money
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July 2023 by John Rector
I had a great experience here today. I rented a one-way truck and trailer that both came with a free month if storage, which I reserved. I arrived and was greeted by a friendly person who helped me and answered all my questions. Another person was there and was equally friendly and helpful. They gave me directions to the storage area and didn't rush me, even though it started raining while I was being helped. My storage went well, and after I got everything unloaded I took my truck and trailer and dropped them off. No extra charges, they offered to help clean the interior cab of the truck, and they disconnected the trailer and moved it away with no issues. Overall, I was happy to have gone here and had a great experience. I did read other very negative reviews and feared the worst, but it was easy and had nothing but good experiences here today.
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May 2023 by Kenneth Collier
Lelen frost is the most helpful employee they have by far 100% great service!!!
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May 2023 by Brad Barker
I rented a truck from here for over a week paid hundreds of dollars to do that returned it in better condition than when I got it n then went back a week later to rent the smallest truck they offer for literally a few hours and they wanted to charge me an additional 100$ I used the SAME CARD!! This place Is a joke and half the employees where literally BRAGGING about ripping off customers while I was in the store. This location deserves the garbage reviews everyone has already given it because this is the worst customer treatment and worst employees I've ever had the pleasure of interacting with CONGRATULATIONS!!! you've just lost ANOTHER paying customer.
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January 2023 by Heath S.
Absolutely terrible... Moved to the area, returned my truck and car transport on the same day. Received a receipt the day I returned the truck and car transport. A few days later I'm getting charged $60 for using the car transport two extra days? If I returned the truck and car transport the same day how would I have used the car transport for two extra days. I call up to ask what's going on and ask to be refunded and they tell me they can't do that because no manager is there. If the business messed up, anyone should be able to refund me I shouldn't have to wait for a manager to refund me for a mistake that was made by your company.
