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December 2023 by Virgil Conn
The call center representative said to return equipment to the local store and they will print off the return label. But when you get there they can't.
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July 2023 by S
I went to T-Mobile and Tyler Matney helped me with getting my son & I set up with service & phones. I think he was fantastic he helped me understand my plan and the service with the phones all of the different options along with having pretty amazing conversations. It was definitely appreciated. I will say T-Mobile is lucky to have him!!!Thanks for everything Tyler
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May 2023 by Stacie Hupp
Kevin was a massive help to me and my wife! Very informative and polite. Will definitely be coming back to him for all of our phone needs
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April 2023 by Kristiana Lopez
The manager at this Huntington T-mobile who helped us resolve our phone line issues (I believe that her name is Hayleigh but I could be mistaken) took care of our case within minutes, and she took additional steps to personally verify that our accounts had been corrected. She was a wonderful representative to work with and we appreciated her effort to ensure that we just got the coverage from T-mobile that we needed. Thank you so much!
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March 2023 by Missy Legrand
I went to Pullman Square T-Mobile and the young lady that helped me was very friendly and did a Amazing Job I forget her name but she had blonde hair and piercings. Thank you very much you was very helpful.
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March 2023 by erica polk
My bill is reasonable and predictable. Screensavers are on a warranty so I get them for free basically. They allow payment arrangements when needed. Couldn't ask for more really. ?
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December 2022 by Bethany Blaha
I went in about a month ago to switch from Boost. I wanted to keep my phone but was unable to get Boost to successfully unlock it. At one point my sim card was taken out of my phone while I was in the store. So I bought a new phone and wanted everything from my old phone transferred to it. I've NEVER had a problem in the past at phone stores with this being done. Except this time. I thought at first it worked because I saw SOME of my contacts. It wasn't until the next day that I saw that most of my stuff didn't transfer.I couldn't go back in to try and fix it because I literally ended up with the flu the next day. But I have now lost pictures that meant something to me. I have lost messages that meant something to me. And I can't ever get them back. And I'm devastated about it.Overall I've enjoyed having T-mobile as my phone provider but I'm extremely unsatisfied with who works in this particular store.
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December 2022 by Samonyca Spillman-Mullarky
1 Word…CHASE!!!…on 3rd Avenue!!! He is phenomenal and was born to be in customer service!! Meeting him and talking to him about my phone plan just made me want to buy the whole store!! If you have any issues, I would suggest you asking for Chase when you walk in there!! Thanks for an awesome experience people with your level of personal skills are slim to none!!!
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October 2022 by Esther Pack
Tyler was great. Very knowledgeable and good customer service. Thanks for your help.
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October 2022 by Ken
Helpful and what you expect from a phone store. The reason for 2 stars is the associate that helped us upgrade my wife's phone was short a little rude and very unfriendly. I will give one associate 5 stars for her friendliness and interactions with my 4 year old daughter who absolutely loved her. I will edit later and post the names of the associate who was rude and discourtiess and the associate who you should ask for when you visit. To the young lady who was so kind to my daughter thank you, you are amazing!!
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October 2022 by Breeanna Mae Dial
Summer is AMAZING. Wayne county wvs location was no help so we went to this 3rd Ave store. If she works for t-mobile, I will follow her where ever she goes if she ever relocates. She was so knowledgeable, sweet and funny!!! She's amazing. Thank you summer for getting us a phone and being so kind and patient with all the confusion on our end!!!
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October 2022 by scott ward
sorry I wrote the wrote the wrong review on t mobile it was for best buy not having t mobile phones , T mobile in Huntington was great the lady that took care of us was so very nice they had everything we needed , now I do wish the free phone was worth having considering we were forced to get a new phone by t mobile co. they said my wifes phone was going to stop working on t mobile but i do love the T mobile network
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October 2022 by Crystal Halter
Love the whole staff there very friendly,polite and helpful when I am trying to decide my phone plan and my phone.
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September 2022 by Donna M.
The staff member I worked with today didn't seem to want to work today. Not helpful in explaining situation nor customer friendly.
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September 2022 by laura bieber
They have no idea what they are doing. All they did was uninstall and reinstall the app. They couldn't assure me that my virus protection was working. No help whatsoever. Every time I go into the store they have all new staff and none of them know anything except how to sell you a phone. Sprint had their act together with knowledgeable staff, T-Mobile is a joke.
