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July 2024 by William Patrick
This guy would drag my trash can out into the middle
Of the driveway, and sometimes the middle of the road, for no reason. I confronted them and they simply acted like they didn’t hear me. Today, there are much better workers that don’t do that. This rating is for the past, 2022-2023. Thanks.
Update: Well today, the trash workers have placed our expensive trash can that has a folding lid completely upside down, bending the lid, damaging our trash can. I’ve also noticed them tossing around neighbors’ trash cans carelessly, scattering them along the side of the road. A complaint has been lodged.
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June 2024 by Vense Kelly
This is the second time within the last couple of weeks trash has been left in a can. Unacceptable
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February 2024 by Pacey Hill
What a terrible company. Several times, they've neglected to pick up our garbage (yes, the bill was paid and up to date during all instances) on many occasions and scheduled to pick up at another time (that wasn't their normal schedule). Every time they make this agreement, they fail to do what they say. Most recently, during a snow storm, they were unable to pick up our garbage. They agreed to pick it up on a different day, but failed again. The next week it was 60° outside and again they didn't pick up. The office said the roads were too icy in 60° weather. They said they'd "make a note" and have the garbage picked up the next day (which is today). As of 5:45 pm EST, our 3 week old garbage still sits outside with the rest of our neighbors. This is a disgusting business practice for being a sanitation company. We're lucky we don't have rats yet. I wish there was another company to use in this area, but this is our only option. It's truly disappointing.
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February 2024 by Matthew Simmons
I have had multiple issues with reliability. Started around the time as the March ice storm. Understandable that trash was not picked up the week of the storm. But it was 6 missed pick ups in a row. The roads were not bad after the first week. They continued to start the roads were ice back then. After that they took a payment for service and canceled my pickups due to "someone calling and stating I had moved." Took 2 weeks to get my trash picked up after that. I have ended up with rats in my home that took months to rid myself of said rats. There has been multiple times since then that they have claimed the roads are to ice or impassable when they have been prefect with excellent weather. The only resolve they ever offer is we will send and email to the local office. We will have them send someone out within the next few days. Which doesn't happen. Currently last week there bad road conditions which trash service was suspended with a new pickup day being the next day. The roads had been cleared yet no pickup made. This weeks pickup we were told the roads are iced over and severe weather in our area. The temperature has been in the sixty the last 3 days with light rain. The roads are clear and the creeks are low. They are still refusing to pickup our trash. This is completely unacceptable, unsanitary, and disturbing. If there was another option in Wayne WV for trash pickup I would switch providers. Discussing and lazy is the situation and attitude I get when calling.
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February 2024 by M. Ezra Hale
Worst trash company i ever had... rarely ever picked up my trash, destroyed the entrance to my driveway
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January 2024 by Angel Wischerman
Horrible service. Bills are paid. This is the third week of no pickup with several days I was told it would be with no explanation of why it wasn't. In Wayne county
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September 2023 by JP Owens
Very responsive to service and special requests for our dumpster services. The fuel recovery charges are a bit excessive and don’t seem to change as fuel prices go down.Service: Yard debris removal
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March 2023 by Jordan Bowman
Ridiculous that the driver of truck 1241 throws his trash out his windows, littering reflects poorly on the company. Do better.
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March 2023 by Paula Supple
They don’t pick your garbage up every week as they are supposed to and they charge an extra gas fee and if you don’t know to contact them you get charged that fee whether the come or not.Service: Trash removal & disposal
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March 2023 by Amy Faust
The local drivers on our route don't pick up all of our bags half the time and they leave the trash cans in the middle of our driveway. When you call to report the issue they give you the run around. When you are supposed to be given a credit they don't give it to you half of the time.Service: Trash removal & disposal
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March 2023 by Rebekah Wood
They do not pick up their trash on time. They will go weeks without picking up your trash.Service: Trash removal & disposal
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March 2023 by RODGER KIDWELL
I highly recommend NOT using this service for trash removal and I would give them 0 stars if it were an option. They have been very unreliable and have not followed through with their promises of picking up our trash. During a telephone call to Republic Service we made an appointment for them to come and pick up a few large or bulky trash items, a toilet, wooden vanity, shelf etc. All bulky trash items did not weigh over 50lbs each. They never came by to pick any of it up as promised. I called them again and they apologized. They scheduled another pickup date and time for September 9, 2022 between 4:30am and 5:30pm. Returned home from work evening of September 9, 2022 and yet again it was never picked up. We received a text from them that they were running behind and the new pick up time would be September 9, 2022 between 5:30pm and 2:30am. Headed to work today, September 10, 2022 at 6am and yet again still no trash pickup. Just checked at 1pm and no trash pickup. I tried calling them and conveniently they are closed all weekend. So now these large bulky trash items are sitting out until who knows when they will respond. Several of our neighbors have had the same issues and they were so fed up they canceled Republic Service of Huntington, WV and hired a different company. If our trash is not picked up by Monday we will no longer be a Republic Service customer.Service: Trash removal & disposal
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March 2023 by Katie Stevenson
Take the advice of over a 100 one star reviews on here and Don’t bother with them , cancelled my old trash service on the date they said they would deliver a can reasonable right? … then a month went by with no delivery of can I called 6-7times over this month begging for them to deliver a can for them to promise multiple dates of a delivery then no delivery , my trash piled up and had to restart my old service which yes I had to pay a fee for them to restart it so this whole hassle cost me money and time, absolutely ridiculous and joke of a companyService: Trash removal & disposal
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March 2023 by Pam Watts
I only get my trash picked up if I beg for it. It's been like this for over a year. They change pickup days and do not tell you. I've call the main office more times than I can remember. My next call will be to the Public Service Commission. I'm not sending an email to Republic Services. I'm sure it will be a waste of time just like my phone calls.Service: Trash removal & disposal
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March 2023 by AceOnTheFly
Do not waste your time and money with these people. I can't even get them to deliver my garbage container to my house, but they had no problem sending me a bill for service I never received. I've called 4 times over the past several weeks waiting on a phone call from them and it never came. They gave no explanation and I think they've made it clear I'm not getting one. I have no idea how these people are even in business after looking at these other reviews.Service: Trash removal & disposal
