Arx Web, a local internet service provider, has received mixed reviews from its customers. While some have been loyal customers for years, appreciating the company's friendly, reliable, and affordable service, others have recently experienced service disruptions and difficulties reaching the company. Despite these challenges, Arx Web has been praised for its exceptional customer service, with one customer noting the quick response and resolution of their internet outage. The company has also been commended for its patience and willingness to work with customers during technical issues, such as replacing hardware and crediting accounts when service was unavailable. However, some customers have expressed frustration with the company's inability to address their concerns, with one reporting difficulties in contacting the business for an extended period. Overall, Arx Web's service quality appears to have fluctuated, with the company's commitment to customer satisfaction being both praised and questioned by its clientele.
Ive had srx for years, this is the first time i can't get in touch with them, been trying all month, did they go out of business?? Cant even pay my bill ( called in at least 15 times)
November 2024
Have had them for 5 years. No problems as of yet. Awesome customer service
July 2024
Been a customer for several years, seems to have gone downhill recently. Internet and phone have been down in my business practically the entire week and can’t get someone here to adjust or replace antenna. Very frustrating
