Auto Parts in Grafton, WV

“Look no further! Jeff Thorn and his crew are not only incredible hard working people but their repair work is outstanding! Thorn's Body Shop kept me updated on all my information, was easy to work with, and once my car went into the shop they had it done in a timely manner. My pretty 2024 Mitsubishi Outlander looked like nothing ever happened. You may have to wait a while but it's worth it!! I am so thankful for all they've done! Highly recommend to anyone.”

“Very knowledgeable staff, great customer service and if they don't have what you need they can get it quickly. Definitely better than dealing with big auto parts stores where they have no clue what they are talking about.”

“Andrew Waters was and is a great salesman. He cares about his clients and this speaks volumes to him as a person and salesman. We need more salesman like him in the business. His heart is in the right place. Very easy process. No hassle and straightforward salesman and dealership. This is my second time buying a used car from Toothman. Bought a 2010 AS IS Ford edge and love it. When I was ready for a third row went back to my new dealership. The car market is crazy but I did my homework and knew what I was getting with a 2019 Ford Explorer Platinum. While there were some issues discovered within the first 30 days, Toothman Ford has stepped up and are taking care of the issues. Remember you have to bring things up and not be disrespectful or cuss at the salesmen or service people. Things can happen. We don't want it to but that is life. When buying a used vehicle things can happen over time its part of ownership. If you have a major issue within the first 30 days that means something was missed. This is were a dealership can shine or fall flat on their face. Toothman has stepped up and are working to resolve the issues and thoroughly make sure all issues are fixed. I would not hesitate to buy another vehicle from them. I was able to pick up my Explorer today after all the repairs were completed. I did notice a difference in how it drove. While the mismatched tires weren't resolved the major things were. Only issue I would bring to the attention of management is that one of the Service Writers made it a point to state a few times the cost the dealership spent to fix my explorer. It needed either fixed or the loan recalled if there was no profit over the safety issues. The sales team is great but the Service could use some customer service and communication skills for sure. I've worked customer service and have worked as a service writer so I know it better to be kind and honest in the repair business. I even work on my own vehicles once out of warranty except for non warranty items. That's why my 2010 ford edge is still going strong I bought from here.”

“I have been in the Advanced in Grafton several times in the past three weeks. I needed parts for a 1985 truck and a battery for a TYM Tractor. If I called and asked about a part they had it on the counter when I arrived. When I went in they went above and beyond to help me find the parts and supplies that I needed. I didn't need to search the store. I told them what I needed and they got it for me. This saved me a lot of time. Exceptional service.”