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June 2024 by Sebastian Gomez
Amazing experience with the bank and the staff.
Ran by Extremely Helpful, honest, and professional bankers. Straight to the point.
Brittany Wamsley and Frank Hinzman really know what they are doing!
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June 2024 by Mitchel Armstrong
I HIGHLY recommend working with Frank Hinzman & Brittany Wamsley with Citizens Bank of WV for any commercial real estate deal you’re seeking financing on. They’re responsive, educated, and know how to run a smooth transaction. A++++
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April 2024 by Flowie Cade
I don’t like this bank. I have a car loan with them and it got total loss because of deer collision this Jan 2024. My insurance paid 98% of the car loan amount. Since I have Gap insurance I was waiting for them to release my claims. It took a long time for Gap to release my check and it’s on their way to this bank for payment . This bank wasn’t patient enough to wait for the full payment of my loan , for the gap to pay for it. I talked to them about it that I’m waiting for my gap claims to be released. The lady in charged of the car loan went , it is my responsibility to pay it off and just wait for the release of my claims because it will affect my credit scores. I went I don’t care of my credit scores, the car isn’t under my care anymore . I told her I’m waiting for my gap insurance to be released. And after that conversation my credit score was down for -77. I advised that don’t get loan from this bank. It sucks, they will ruin your credit scores when they don’t get their money right away. I didn’t have that kind of treatment from Wells Fargo and Santander even I informed them about the situation. They gave me grace period to wait for the Gap claims due that it wasn’t my fault that my gap claims check wasn’t release right away to pay the loan in full. Now the gap check is now on the way to them and they ruined my credit scores. Whatever! Don’t go to this bank because that lady in charge is a****hle
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August 2023 by Chrissy K.
Outstanding customer service. I recently switched to Citizens Bank of WV and everyone I have worked with has been so nice and accommodating. Highly recommend!!
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July 2022 by Tim Arbogast
Very friendly and nice to talk to
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April 2020 by Rodney C.
I have had nothing but great experiences at Citizens Bank. Craig at the front door, the outstanding tellers and the bank officers have all treated me with courtesy, totally professional and helpful and very friendly. I haven't had any problems with any of my accounts, no surprise account charges or any other shenanigans. Just complete honesty and easy to understand information. I'm 73 and I have lived all over the world thanks to the U.S. Navy and Citizens is at the top of my list of great banks!
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March 2020 by Melissa Denise
Great service! Definitely recommend
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December 2019 by Mindy Rohr Taylor
I have had accounts with this Bank since High school and have never had a issue. All the employees are very nice and always ready to help in whatever way they can
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September 2019 by Pammy White
Great bank great people !
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August 2019 by sonya phares
I've banked with 2 of Elkins' large banks and Citizens is by far the best - their staff is friendly and prompt and their online banking is always working without glitches. Its an all around professional bank and you can tell that customer service is valued. They are the best in town.
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August 2019 by Brenda Amelotte Sines
They are all nice An hometown when you walk in. Ask how they can help. They have helped us with a home loan, banking and more that we have needed through out the past few years. I would recommend them for people to help with with their needs.
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March 2019 by nancy stahl
Thanku to this bank u guys financed my husband on a brand new car 2019 and we love it...
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March 2019 by Diana Ogden
I have been with Citizens Bank for years and they have always been helpful and kind.
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February 2019 by Lena Vandevender
I have never had an issue with my account at this bank. All employees are so friendly and helpful. I would never want to bank anywhere else.
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December 2018 by Debbie Wyatt
We have dealing with this bank at least 32 years. They have always helped us with every need and the people that work there are a pleasure to work with.
