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April 2025 by Amber Lucas
The pharmacy has TERRIBLE customer service. I just recently switched from Fruth pharmacy to CVS in Dunbar for mine and my children’s RX. Everytime I speak to someone there, it’s like a 20% chance that I may not get spoken to like a dog or as if I’m illiterate/incompetent.. its not everyone but apparently the same person that I happen to speak to (a females voice) everytime is SO RUDE, short, doesn’t want to answer my questions fully.. and bc I included personal health issues in my voicemail when waiting for a call back, and she spoke to me as if I wasn’t worth her time afterrr calling back. I feel embarrassed and as if I should’ve just switched to a different pharmacy and spoke to them about it instead . Atleast then, I would’ve felt a little bit more comfortable speaking about the issue I was having with my medication. COMPLETELY UNACCEPTABLE!! I feel extremely terrible for others who may feel the same way or have gotten the same treatment but may not know how to handle those emotions . I will be switching again!
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March 2025 by Leo
They need a damn raise for the work they do. Most of them at least
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September 2024 by Beulah Lucas
The employee that waited on me was very helpful and very nice.
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August 2024 by Matthew Jett
AWFUL CUSTOMER SERVICE. AWFUL CORPORATION.
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July 2024 by MH
I try to be extra patient with the CVS pharmacy in Dunbar. There is constantly a line all the way out into the road/entrance at almost any time of day, so I understand they are busy. Yesterday evening (3/8), I was treated with the absolute WORST customer service by a very young pharmacy tech working the window. Initially, google stated the pharmacy closed at 9, but after looking into it further, I saw that they in fact closed at 8pm. I got there at approximately 7:40 to drop off my mother’s prescription. There were four cars in line, one actually pulling off when I got behind the last car. I sat there thinking to myself how bad I felt even coming so close to closing time, but I knew it would take less than two minutes to hand it to them, verify D.O.B., address and phone number. I obviously didn’t want or need the RX that evening. When I finally got to the window, it was 7:53pm, the pharmacy tech rolled her eyes to the, what I assume to be actual pharmacist, which actually decided to poke her head around from the back and proceeded to roll her eyes as well. The pharmacy tech opens the window and just looks at me. No greeting whatsoever. So I just simply say “I’m sorry, are you guys closed?” And she looks at the clock and says “iiiinnnnnn about 5 minutes, yes.” So I then told her I just wanted to drop off this RX for my mother and she just continues to stare at me… Getting the vibe she obviously wasn’t wanting or even going to ask me for the RX I was holding in my hand, I simply said “okay, I guess I’ll just come back tomorrow.” In which she replies, “uhmmm yeah, that’d be best.” And shuts the window in my face. Like, I totally understand wanting to go home, there is 7 minutes until they closed, but I was in that line 20 minutes prior to them closing and she knew that because I saw her poke her head out of the drive thru window when one of the three remaining cars pulled off. I’m not one to complain at all, I like to give praise, compliments, and credit where credit is due… but this isn’t the first time I have been treated poorly at this pharmacy, yet I continued to give it a chance taking into consideration that they may have had a bad day. I have seen so many Facebook posts over the last year asking for recommendations on better pharmacies to use besides CVS in Dunbar along with their issue and/or ongoing issue they experienced at this specific location. This review is simply to bring to upper management’s attention and for other people who frequent this pharmacy, that you are not being targeted, they literally treat almost every customer that poorly. I suggest you just take your prescription next door to Walgreens.
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July 2024 by Sandy Snodgrass
The pharmacy techs are extremely nice. Getting through the drive through is a nightmare. Prepare to wait. If you can handle walking, go inside and get it.
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July 2024 by Brenda Geiger
I love shopping at CVS they do provide quite a bit of options to purchase. The pharmacy, however, is a different story very busy at times and can have a bit of a wait to pick up your prescriptions
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June 2024 by E D
What do you get from blatant DEI hiring practices? HORRIBLE customer service. This is the America that the liberal entities are shoving down our throats.
BTW, Pharmacist “Brian” couldn’t be a more unhelpful, sarcastic, dismissive, arrogant jerk, even if he’d earn his doctorate in douchebaggery.
It’s a good thing I’m a civilized person!
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March 2024 by Dave Eary
Worst Pharmacy ever
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February 2024 by Elizabeth Moss
I dropped off an Rx at 8:30a on 2/12/24 and the guy took so long to tell me when it would be ready that I just said I'd come back that afternoon. Surely, that was enough time to fill it. But at 4p I had to call because my online account said it was STILL in process. They told me it "would be ready in 45 minutes." I came back the next morning (2/13/24) because I wasn't convinced it would be ready. IT STILL WASN'T READY AT 9:45a- more than 24 hours later.I was told it would be "expedited" and be ready in 20 minutes. I sat in the parking lot for 20 minutes. I went inside. IT STILL WASN'T READY. I was told "it's because it's locked up in a safe."The staff is not at all friendly. They are borderline rude. I went to this CVS out of convenience because I have to pick up my Rx on paper from Dunbar Medical right across the street. NEVER AGAIN. I will stick to Saint Albans CVS.
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February 2024 by Stephanie McLemore
I swear the pharmacy staff create their own hours. No one is ever available the close early all the time, probably because they can't keep people employed there. I recommend going a Walgreens! The CVS in Dunbar is a joke.
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February 2024 by Stefanie Gaynor
The pharmacy closes randomly and very often. You can talk to them at 2:00 and by 4:00 they’re closed. They don’t tell you nothing, when they are in, staff is very rude and do anything but work except for the pharmacist. I’m sure there are people willing to work.
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February 2024 by William Arthur
This last time I visited the Dunbar store, they were so friendly and helpful! Best I’ve ever experienced so far.
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February 2024 by Samantha Eck
I myself have had my son go to pick up my medications from the Dunbar location. They have been closing their store early. So, it is a waste of his time, my time and very frustrating. I understand that things happen, but this is very unprofessional and causes headaches, stress, and customers need their medications in a timely manner. I did not want to even give this location 1 star.
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January 2024 by Christina Mayes
Without a doubt the most inept unorganized group of people in this valley. Take your scripts elsewhere.
