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April 2024 by Iresha Pannala
My experience at this place was nothing short of a scam. Upon checking out, I was initially charged $150 for my stay. However, to my shock and disbelief, three weeks later, they added an extra $250 to my bill, alleging that I had broken a bed in the room. Not only did I not break any furniture, but I also found the room to be poorly maintained and unclean upon arrival. The staff wasn’t even considerate about the issue when I tried to dispute the charges, making the whole experience even more frustrating. It's clear that this place is more interested in squeezing every penny out of its guests than providing a decent service. Do yourself a favor and steer clear of this dishonest establishment.
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April 2024 by Malshika Fernando
Can you believe this?! Three weeks ago, We stayed at this place and now they have the nerve to hit me with a whopping $400 bill for a supposedly broken bed. And get this: they initially charged me $150, then had the audacity to add another $250 three weeks later! Absolute nonsense! We didn't even damage anything during our stay, yet they're trying to pin it on us with some ridiculous picture from under the bed. Talk about a scam! My advice? Stay far away from this place. They'll bleed your credit card dry with their sneaky tactics.
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April 2024 by Hiru John
I recently stayed at this place for a three-day vacation, and I must say, it was a complete disappointment. The place looked old and rundown, with beds making noises, taps not working, and a lack of basic sanitary needs provided. Upon opening the cupboards, a foul smell emanated, reminiscent of bugs infesting the place. Despite tolerating these issues for the sake of our trip, I was shocked to discover a $400 charge on our account, claiming damages to their beds. This accusation is completely false, as we did not damage anything during our stay. When we requested pictures and more details, they remained silent. It seems they are attempting to cover up their own negligence by unfairly charging their guests. This is by far one of the worst places I have ever stayed in West Virginia, and I strongly advise against choosing this place for your accommodation.
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April 2024 by PRASAD DON
I'm not happy with the management of this property. We stayed there 3 weeks ago and then after 3 weeks they sent us a bill for 400 dollars for a broken bed. We are so disappointed about this situation. While we stayed there we didn't break any beds and they saying it after 3 weeks. They charged for the bed frame 150 & for the box spring 250. Could you believe this ?
All those beds are very old and they sent us a picture of under the bed. If you going to stay in a hotel or somewhere do check under your bed. Who knows it was broken before we checked. Also before we checked they charged us for damage insurance. So I'm wondering what happened to that insurance now ?Please stay away from this people. I'm not recommending this place to anyone. This is the most disappointed place we ever visited in the United States.
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February 2024 by Peggy Cantfil
Book with them direct avoid Airbnb and VRBO charge
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January 2024 by Brian Fuller (UNDEADLY)
"It will stop smelling eventually." I will never forget those words. We rented a house in Timberline and it was ok. The pictures showed a little playground area in the backyard. Pictures were taken when the playground was new. By the time we rented the house, the playground was in disrepair. First strike. It was close to Sandrun Lake and had a canoe to take out on the lake. Not a bad set up. By the third day of ten, something had crawled under the house and died and was starting to smell. It happens, however, it was late June and starting to get a bit warmer. We called the office to see if they could remove it because the smell was getting pretty bad in the main bedroom. The guy on the phone said "It will stop smelling eventually." What?! No offer to remove it, no offer to remedy the situation in any way. Strike two. By day five, the smell was in the whole house and still nothing from the realty company. I had to crawl under the house and remove a possum that had been mauled by something. When contacting the realty company again (fourth time) the same guy said it was the first he heard of it. Strike three and four. Also the grout on the kitchen floor tile was not there anymore in places and my little girl's toe got caught between the tiles and created a nasty wound that kept her from doing anything on the back half of the trip. Strike five. When all these matters were raised upon checkout, the lady at the desk offered to refund our cleaning fee. $80. That's it. Strike six. Will never use them again. We have been to Canaan 5 times since then and have used their competitor every time with great results. Avoid this place. They're terrible.
EDIT: Downgraded to 1 star per response. This was not terribly recent. It was 3 years ago. The cabin is Wildlife. You rent that cabin, yes? I am not mistaken on who I rent from or who I called to have fix the issue! So no man has ever answered your phone? Because a man did, and he said what was in the review. As I stated, we have rented 5 times since then from your competitor. Your response reaffirms that decision and lets other customers know who you are.
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December 2023 by Un Deadly
"It will stop smelling eventually." I will never forget those words. We rented a house in Timberline and it was ok. The pictures showed a little playground area in the backyard. Pictures were taken when the playground was new. By the time we rented the house, the playground was in disrepair. First strike. It was close to Sandrun Lake and had a canoe to take out on the lake. Not a bad set up. By the third day of ten, something had crawled under the house and died and was starting to smell. It happens, however, it was late June and starting to get a bit warmer. We called the office to see if they could remove it because the smell was getting pretty bad in the main bedroom. The guy on the phone said "It will stop smelling eventually." What?! No offer to remove it, no offer to remedy the situation in any way. Strike two. By day five, the smell was in the whole house and still nothing from the realty company. I had to crawl under the house and remove a possum that had been mauled by something. When contacting the realty company again (fourth time) the same guy said it was the first he heard of it. Strike three and four. Also the grout on the kitchen floor tile was not there anymore in places and my little girl's toe got caught between the tiles and created a nasty wound that kept her from doing anything on the back half of the trip. Strike five. When all these matters were raised upon checkout, the lady at the desk offered to refund our cleaning fee. $80. That's it. Strike six. Will never use them again. We have been to Canaan 5 times since then and have used their competitor every time with great results. Avoid this place. They're terrible.
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October 2023 by Diana L.
We recently stayed at a nice property we found through Best of Canaan Realty. Upon checking out I accidentally left behind two jackets. I called the Realty Company and they found them and express mailed them to me free of charge. I called and offered to pay for the postage. But they said they were happy to do it. The nicest people ever. They go out of their way to be helpful. I'm so impressed. We have rented from them before and will do so again. You can't go wrong renting from this Realty Company!
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August 2023 by Sloth E
We've stayed at Canaan Realty homes 5 separate times, and they have all been very close to advertised. Each home had its own level of upkeep and their own appeal, which is evident in their photos. The realty company is easy to work with and is responsive when major things need attention.
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July 2023 by 81 F.
This review is specific to the Herzwoods Condo right between Timberline Mountain West Lodge and Timberline Mountain Hotel. First, the good. The condo was spacious and well laid out, modern feeling, with Internet that worked most of the time, nice views, a private balcony, and quality furnishings and appointments...washer, dryer, dishwasher, etc. And now, the rest. Do you like surprises? Then this is the place for you! The first surprise, which we found out during a 97 degree heat advisory day, was that air conditioning was not included. On the actual listing on Expedia, under Comfort was a snowflake icon, which we assumed meant air conditioning. It didn't. To be fair, this IS a ski resort. And, they do say that most units do not have AC. If they didn't rent year round, then the AC thing would not be a problem. But, they do, so it is. And, just because it indicates a snowflake icon, it does NOT mean you have AC. Do you like hauling garbage in your car? Then this is the place for you! We had to put bags of trash in our SUV (which leaked, creating a mess) and take them several miles to the Canaan Realty office to throw them in the "trash bin", which was an outbuilding on the premises that, in the aforesaid 90+ degree heat, smelled like you might imagine. The excuse given was "bears." You have to take the trash to a "bear safe" location. Now, I've camped in bear country, and in many places in the middle of nowhere you can find bear-proof trash containers. It seems like a no-brainer to put a set of them outside of the condo. But, that would cost money...Speaking of money, there are "no refunds for any reason" inside of 30 days. So, once you rent, you're stuck...unless you pony up for the "Travel Insurance" that can be purchased on their website for an additional fee. Nice!So, if you realize the snowflake is not accurate, it's on you, not them.I'm not saying that you shouldn't book a stay here. Just make sure when you do, you know what kind of climate control system is in place. And if there's no AC, that you schedule your stay at a time when temps are likely to be cooler. And, make sure that you either have a truck, or that you are OK hauling smelly garbage inside your vehicle. In other words, buyer (or renter) beware. ASK LOTS OF QUESTIONS AND MAKE SURE YOU KNOW WHAT YOU ARE GETTING, because if you don't, they're not going to tell you. Good luck!
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June 2023 by Cameron Dunlop
The absolute best in The Valley
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June 2023 by Paul Martin
Never again
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June 2023 by ingus White
Very nice place to visit!
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February 2023 by Joslyn H.
We rented a cabin they manage Mountaineer D26 the whole places was filthy dirty covered in dust cobwebs and dog hair! Bathrooms were musty mildewed tiny and poorly designed. Beds had no support. Place sleeps 11 but only have five dining room chairs for meals. We were charged extra for having dogs as a cleaning fee and then we arrived to find an uncleaned dirty cabin. Then there are safety hazards on all the stairs. The stairs going to the basement had a loose threshold that almost tripped me down the stairs twice and my father in law almost fell down from it once. Fridge bottom shelf was cracked and broken. Couches in both the main living room and basement were large roomy and comfortable and the cabin is private and secluded.
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December 2022 by Fred W
My family and I stayed at "The Chalet" at mirror lake managed by Canaan reality MLK weekend 2022. The cabin is out dated and poorly maintained and the management is even worst. I DO NOT RECOMMEND STAYING WITH CANAAN REALITY. Below is a list of things you'll find if you do decide to rent this unit, you'll regret booking!Master mattress is years beyond replacement, and caves into the center, it is not possible for 2 people to sleep on this bed. This is a huge issue when you go on a vacation for rest and you can't sleep. This was brought to managements attention the first morning of our stay after a horrible nights sleep, nothing was done to fix this problem throughout our stay. This is a problem that is indicative of poor management. Jenny, the manager would not even take a call or return a call over the four nights were stayed, this was very frustrating. She let her employee field all calls who had no ability to fix any problems because she's not the manager. Considering how early this was brought to the attention of management, (and yes, we do understand this is a rural area) some communication from management would have shown at least some level of concern. (FYI- a quick Google search shows there is a mattress store 24 miles from here, not an unreasonable distance considering the price we're paying and that Canaan Realty is a hospitality service).Jenny the manager of Canaan reality is unprofessional. She wouldn't return phone calls. She did finally text me to tell me she would have to talk to the owner and see if she could issue a discount. She stopped responding to text and would not give any updated info throughout our 4 night stay. She did give a %15 discount the day after our trip was over, still not worth the cost of the rental. She doesn't care about her her clientele and it shows.Water pressure is a significant issue, not even enough pressure to wash hands after going to the restroom. Shower head is too low for anyone over 5ft 5in. Having to time our showers based on when water may or may not be available is unacceptable.Kitchen is poorly provisioned and is a mishmash of old chipped plates and bowls. Overall all of the sheets, towels, blankets, etc look and feel like they were purchased at a thrift store. The bathroom is beyond outdated. The dryer provided is so noisy it can't be run to dry ski gear and not disturb the whole house. And although I love the idea of supporting your son by buying firewood (at almost twice the cost of down the road) it was all green and wouldn't burn.Aside from the mattress, none of these would be issues on their own, but together they add up to a pretty sad experience, particularly given the price charged for this rental. We don't expect the top of the line accommodations, but we do expect to feel welcome and comfortable -- this rental is not welcoming or comfortable. Honestly, we've had $75 hotel rooms that were much nicer and more comfortable than this Chalet.