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February 2024 by Mike Green
Very helpful
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February 2024 by David Pearce
Worst hours of service and the hours on their doors were not the same as online but the hours on the door are not correct not sure if the hours on here are correct or not…
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February 2024 by Teresa
Every time I have anything delivered thru this company it ends up at someone else's house!! All my medical stuff is delivered thru this company. Worse company ever and if I do get a delivery person who actually brings it to me they switch their route and I am back to hunting my packages down again! Something should be done about this company! If it continues to be like this I will report it to BBB
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Wanted to talk to someone about a delivery that I saw the ups man on my ring door bell for delivery. I wanted to tell them I am away for week vacation. No way to talk to anyone without a tracking number. Wouldn’t you know when I am home I always got a notice before delivery, but now that I am away no notice. Not good that no one there to answer the phone.
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January 2024 by Doug Thomas
I love the staff. Very nice and courtesy folks. The schedule openings could be alittle better for buisness
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January 2024 by Lee Summers
I went to complain about a driver not delivering my package for three days, and all they did was defend the driver. She did get me the packages, though, after I drove 40 minutes to get them. The excuse was that the driver said the road was closed. In fact, the road was not. The trash truck came and went through the week, school busses came and went, usps and FedEx came and went. Their driver just didn't want to wait 5 minutes for the worker to move out of the way and let him through.
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December 2023 by Amber Dawn
Customer service was good. The smell was awful. Straight sewage smell!
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October 2023 by Theresa Harkless
i live on a hill. the route driver informs everyone he isn't up to doing his job and delivering my packages. everyone else drives up my hill. fedex, appliance store, furniture store, everyone! he refuses. i receive a decent amount packages and i want them delivered to my home. this is ridiculous.
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October 2023 by Shelli
Never got package AGAIN and again told I have to go get it I don't work there ?
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October 2023 by Nick Bumgardner (LazyGardner)
It's always a quick trip. Located right in South Charleston between the Gestamp stamping plant and the railroad tracks toward interstate 64. Reasonable pricing also.
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October 2023 by Linda McGucken
Having accidentally mailed a package to the wrong address. The folks at UPS tracked down the box and tried to notify the recipient. To no avail the box was returned to the UPS store where it was originally sent. The lady there very kindly kept the box. Allowed me to provide the correct address and funds and sent it out the same day. She also held the receipt until I went in the next day to send more boxes. Great staff friendly. Wonderful support. Best ever!!!
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October 2023 by Magali Skeldon
My husband and I utilize this facility on an almost daily basis. Each time, I am greeted and assisted, particularly by Hailey. This facility has experienced significant personnel changes in the past year and Hailey has been the single force to keep this store operating. I observe her interactions with other customers and without fail, she is patient, knowledgeable and professional. I am very grateful to Hailey for the care she has provided me and other customers. I truly hope her management team provides her the assistance and support she might potentially need. She’s there each and every time I conduct my business…this makes me think she could use their support. Thank you, Hailey, for all your help…your customer service is over and above. I appreciate YOU!
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August 2023 by Chris Johnson
Have not received my package, after 3rd day of saying its on the way ,I tracked it ,it says same thing, very disappointed, some people don't care about other people an that pisses me off.
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August 2023 by Sarah Fox
Inconvenient picking up package undeliverable supposed incorrect addressService, experience acceptable
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July 2023 by Jimmy Long
Anyway I called this morning to see why my package keeps getting rescheduled for delivery and not making it to me the only thing they had to tell me was not their problem they didn't care whether that make it or not nothing was guaranteed to make it to me or to come to me if I have packages shipped to them I know this is not the correct way to ship packages to me I don't think anybody should ever do business with UPS shipping systems they're a joke
