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November 2023 by Kevin Mullins
BEWARE - Fraudulent charges on your card. First waited for 20 minutes for someone to come to the counter, then when I returned the truck, they charged me an additional $300 "cleaning fee". I had the truck for 4 hours and moved a new couch still in the boxes a total distance of 12 miles.
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November 2023 by Randeh
5 stars cause mr goodmans review left me laughing so hard lmao
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June 2023 by Benjamin Kathale
This is the best U-haul dealership branch I have been dealing with for over a decade and being just an old-school I never got a chance to put a review. They have helped my business grow from mum and paps small business to multi-millions worth in revenue and still hands down service led by the team of Stanley the store manager that I knew before the promotion, that he deserving so from North Charleston to new expansion at Saint Patrick bridge. I recommend you Try them they are awesome and am glad they drained the old lazy crew that was a swamp.
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June 2023 by Victor Lantz
No improvement needed. The person that I dealt with was very knowledgeable and professional. The place was clean and neat. Very good experience!
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June 2023 by Thomas Cobb
The staff was very friendly and very knowledgeable and got me going on the road quick n fast
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May 2023 by Grayson Walker
$29 per day is deceptive...for 2 hours, a 15' truck, driven 30 miles total..no damage, no extras...charged us $117 & $55..they said truck was out 2.75 hours, so that's 2 days...isn't 2 days 48 hours
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April 2023 by Amanda
Rented a uhaul and was charged $150. I was never told there would be extra charges later. Did not go over 100miles and cleaned the truck before returning (2 hours before I was due back). They charged me $90 on returning for no apparent reason and it was not explained why I was being charged more. Then they said I will get $50 of the original cost back after 3 days???So somehow they made a 1 day truck rental $190 and held an extra $50 hostage for days until its returned to your card!? How does that make sense? The kid who did our return didn't know why he was charging us more or explain why he was. He just said "idk thatsjust the charge it shows". I'll never use uhaul again.
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February 2023 by david baier
Nice building nice storage units Truck not so much I would not give this a one star if I didn't have to The visor What's falling down The headlight was out The tire was gashed and here's pictures I let them know about it and they just said that they would see what they had a fixed on their truck The facility is nice but I wouldn't suggest renting a truck for these people
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December 2022 by Hannah Harvey
Called by another store ten minutes before arrival. Store stated a 15 foot truck was available. Upon arrival to the store I was told I wasnt getting it. Truck I reserved online at the first store was not available.
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November 2022 by Kristin “Harlequin88798” Spurlock
VERY RUDE! Would rather listen to a dementia patient that hasn’t talk to you face-to-face in four years that stocks you on your social media then actually ask you yourself if it’s true that’s why this place is going under. You should probably go with Penske if you want good value a truck that won’t kill you it might be a little bit more but trust me in the long run it run smoother it’ll get you there and it will put you in the hospital and Customer Service is the best and they won’t try to put you in jail. to put us in jail! Oh, and when was the last time you try to call corporate with U-Haul? There’s like no corporate office by the way, so good luck with that.
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October 2022 by catherine victoria
This place is huge. You drive in and doesn’t have to stay out in the cold. Restrooms are clean too, and huge!. This was a safe place for me to leave my things. This is the best storage place i’ve used ! It’s so secure!
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August 2022 by Justis Studding
I made a Reservation for a Truck, and Trailer combo at another location. Was called to let me know that this Truck, and Trailer combo wasn't available at that location, and that it would be at the 1701 4th ave location. OK, fine. I get to the 1701 4th Ave. location, and told the representative about this reservation. He responded with: "I doubt it!: I again showed him the reservation # and told him I can call the guy back who transferred it. The whole time I'm speaking to this representative I can smell alcohol. I wasn't able to rent said combo because they wouldn't take alternative payments. I rented from other locations fine. This location is less to be desired.
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August 2022 by Kodali Bunty
Terrible customer service by the GM, he was super rude and he has no time sense what’s so ever.
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April 2022 by Barbara Lucas
Well run
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February 2022 by James Thomas
I was well taken care of in such a short notice, which I had to rent thru Christmas. I won't go anywhere else from now on.
