-
November 2023 by Jennifer Henson
I have had multiple negative experiences at this salon and should’ve learned from my past few to not return but I believe in giving second chances especially when it’s a small business. However, my last visit was the final straw. My husband and I booked an hour couples massage. (1130-1230). The girls didn’t come out to even get us until around 11:48 and I know the exact time bc I glanced down at my phone as we were walking back. Once in the room, they gave us several minutes to undress so they didn’t get started until at least 11:55. Immediately after our session was over, I got up to check my phone bc I knew that it could not have been a full hour. The time was exactly 1230. So needless to say we paid for the full hour when we received maybe a 30 min massage (if that long). I mentioned this to the receptionist when checking out but she didn’t have much to say. It was an absolute rip off. I do NOT recommend getting a massage here unless you set your timer to ensure you’re receiving the length of service that you pay a decent amount of money for but in all honesty how relaxing is that?Other negative experiences at this salon include:A pedicure that was done by a lash tech (she was thrown into it last minute bc I guess there was no one else there to do it even though I had the appt for awhile) she informed me she did not know how to do a French tip when I told her that’s what I wanted instead of a color. She also did not trim cuticles or toenails—just a quick file. Polish job was very poor and did not last (This was about a year ago)I called to make a spray tan apt and was told I did not need an apt just to walk on in. I made it clear that I didn’t get off until 5pm and was told that was fine. I walk through the doors at 5:10 and was told that the girl doing the spray tan had already left for the day. Thankfully, Electric Beach was able to do it since I was leaving for vacation the next day.Massage tables are hard and uncomfortable.I hate leaving negative reviews but enough is enough and it seems like I leave baffled in disbelief every time I have visited.
-
August 2023 by Lara Thornsbury
If I could give a zero I would. I went in for lashes and Cassie did not explain everything to me. I paid for lashes that half came off over night. I had to go somewhere else and get them removed because they refused to get me in even tho my eyes were very irritated and hurting. Very poor quality and poor customer service.. Will never recommend anyone to this place.
-
July 2023 by Karen Lasure
EDITED...Gel polish peeled off in 3 days.... Karen invited me back for a gel fix. MUCH BETTER!!! It's been a week and they're still looking good.
-
July 2023 by Jessica Dorman
This is the most unprofessional place ever. I go there to get a wax and there are holes in the ceiling and the bathroom is disgusting. The aesthetician leaves hair all over me. Then they take 60 dollars off of my card after I called and canceled my appointment. Even though I was never informed or signed a paper that said I'd be charged for a missed appointment. I called and left a voice mail about it and they never returned my call. I do not recommend.
-
June 2023 by Christina Williams
I recently went through a bad depression stage, and my hair got knotted really bad. I went in to serendipity so embarrassed about my hair. No one that worked there made me feel bad about it. They were all very encouraging. I think every person there worked on my hair trying to get it out. Even Karen the owner was there and very encouraging. In the end I had to cut it, but they were all so nice so sweet. I will be going back so they can keep working with my hair!
-
June 2023 by maris bel
the girl who did my nails was so sweet , but not evenan hour later one of my nails already fell off (i got acrylic btw) and then 3 hours later my other nail fell off. i’m going back today and they said they will fix it for me . hopefully ? . and my middle finger on my left hand looks a little funky.
-
May 2023 by Debara Pauley
They staff was extremely nice and helpful. I would give the three ladies that helped us 5 stars.The condition of the business and equipment is run down. My mom had gel polish put on and 4 nails had the polish peeled of before we made it home. We had issues with our booking which left my daughter waiting in dark waiting room for 2 1/2 hours before she was told there was problem. She drove 2 hours so she could spend the day with her mom, sister and mama and she left with nothing. I did not find out about this until my massage was finished. I am extremely dissatisfied with the business.
-
May 2023 by Katie Nichols
3 of us got spa pedicures together. 2 of the 3 were very rushed, especially mine where the lady didn’t cut (or offer to cut) my toe nails or buff any part of my feet. My pedicures typically last for 3-6 weeks unless I do something to mess them up, but I have 2 major chips less than a week after this one. Very disappointed.
-
May 2023 by Haley Miller
I had pedicures, nails, hair and waxing done at serendipity and it’s wonderful. Great staff, they’re all so sweet. I will never go anywhere besides serendipity! Very clean and lovely establishment.
-
May 2023 by Jennifer Fields
Love Serendipity and their staff. Their service always exceeds my expectations. I am always taken back at my scheduled appointment time and never have to wait. My stylist always discusses what I want and the price up front which is a great plus!
-
April 2023 by Alexandra Flores
Received a pedicure and multiple waxing services multiple times and have always been more than pleased with the results! Staff is friendly and inviting upon entry. Excellent pedicure and foot care after the winter months.Services: Body waxing
-
April 2023 by DigginForPennies
Well guys I enjoy leaving reviews when you are spending quite a bit of money. I spent 350$ which includes a 20$ tip.My wife and I got a deep tissue massage which was amazing I enjoy it immensely and so did my wife. The women that did it were nothing short of professional and friendly. Afterwards we got a couples body wrap which I didn’t see too much value to that because you are essentially covered up with aluminum. It was comfortable enough to sleep but moving on. The next thing that we did after an hour of laying there was getting this exfoliating scrub. It wasn’t bad it’s what you would expect but after that we got robes to go to the shower to rinse off and apply more of the scrub if we wanted which they supplied a generous amount to use. The robes weren’t the softest nor did they seem to have sizes beyond large. While showering I realized that the drain doesn’t seem to keep up with the flow of the water nor does it get too warm but I think the warmth can only get so hot because of the nature of this store. The bathrooms needed to have been swept and cleaned a bit better but it wasn’t that bad just small stuff. The shampoo that was provided tho did annoy me because of the cheap family dollar sticker stuck to it. When we came back we got back from our shower we have some jimmy john Samwhiches. After we were done eating we went to go get a pedicure and decided to skip on the manicure. All in all I enjoy the experience and would go back mainly for the massage but I think it was a bit over priced for how much I put down. Also side note they forgot to add the hot stones which weren’t an issue but the quoted price I got was 370$ and we had a little tiff at the end with Karen. After removing the hot stone and manicure which was 50$ apparently I was wrong to assume that the math would equal to 320$ instead I was told that it was gonna be 330$ because Karen didn’t want to argue math with me. I hope this review and guide helps someone decide to go here or not.
-
March 2023 by Alexandra F
Excellent customer services and experiences every time I've been there.
-
March 2023 by Kristina Roush
Best massage I've ever had! I highly recommend Tiffany for your massage! The pressure was perfectService: Massage
-
March 2023 by Tiffany Hastings
I brought three little girls here for a birthday mani/pedi. The staff was very kind to my girls. They were able to do all of them at the same time. They enjoyed their mini mani/pedi appointments and got a bonus quick hair style while they were waiting on their polish to dry. Thank you for making my girls feel special!Services: Pedicure
