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November 2023 by George C.
Horrible Experience. Shit Show. No Customer Service. Surprised still in business. When they actually answer the phone they tell you to call back later. You'll wait weeks for a simple part on a lift chair. Don't waste your time or money on this clown show. Big Sandy had an appliance fixed in a fraction of the time and communicated throughout the whole process. Will never shop at Pugh's again.
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October 2023 by Tracy ThomasLewis
The associate went out of her way to come in on a Saturday and assist me. However, the prices were astronomically high, and the selection just was not there. I didn't make a purchase as i just could not justify the price they were asking for a single dresser.
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July 2023 by Jo m
Loved the place nice cool.staff good place if you want good furniture
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March 2023 by Kevin P.
Stay away from this business! They do not know what customer service is! Unfortunately we purchased a Parker House leather sectional sofa which was just one defect after another. The company sent people out to check the sofa on two occasions. They claimed that Covid-19 was problematic for the availability of replacement parts. That will be two YEARS of doing NOTHING this May (less than two months to go)!I have called many times to speak with manager/owner but she is ALWAYS out or simply gone for the day! How we hated this furniture and now we have transferred that feeling to Pugh Furniture! This is a company I grew up with as having a reputation for quality. Well, no longer! Avoid this place! They are charlatans. They gladly take your money and if you have any problems, too bad for you!We have given away the sofa. We purchased from the Ashley store. It was not easy as I am a disabled veteran and rely solely on my VA disability to support my family!Shame on you, Pugh Furniture! You will never get another sale from me nor anyone I speak with who might even be contemplating shopping at Pugh Furniture!
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March 2023 by JARED H
DO NOT BUY FURNITURE FROM THIS COMPANY!!! I ordered a dinning room chair in February 2020 and received it in the fall of that year. The chair started peeling by December so I called about a warranty claim. After coming out in January 2021 and taking pictures, they said a replacement is being ordered. As of today, March 11, 2023, I still do not have my replacement chair. They never return my calls EVER, so I went in the office about 3 weeks ago and they couldn’t provide me with proof that they ordered the replacement in 2021. The owner stated that “their records don’t go back that far”. She then said they would order it and keep me posted. I have yet to receive any update or chair. Very disappointed with the customer service.
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March 2023 by MillCraft Furn
***BE AWARE*** THESE POEPLE DONT PAY THIER BILLS, AND HAVE NO PROBLEM LYING IN YOUR FACE***THEY ARE NOT TO BE TRUSTED***
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February 2023 by Jeff Dotson
Friendly service, but prices are way too high and can find better quality stuff cheaper elsewhere.
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January 2023 by Carrie Jones
Diverse selection, local business, and willing to negotiate on prices.
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December 2022 by Scott Branham
Nice place. Nice made in usa furniture. Price rage of average for a furniture store but on the higher side. Maybe because it was higher end furniture
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October 2022 by David H.
I needed a new sofa/couch to replace an old piece. I went with a friend to all of the furniture stores from Southridge to Dunbar and even down to Huntington and back. My friend and I searched through types of sofa and types of fabrics trying to find something that I liked and that was comfortable. We realized we didn't know the terminology used for different styles of arms and other components of sofas and the staff at Pugh assisted us with that, which helped when we explored other furniture retailers before returning to Pugh. As far as quality, Pugh had selections that are as good or better than any other place in the valley, had a variety of fabric selections that rivaled any other store and - most importantly - had very competitive pricing. The staff was all very helpful and did everything they could to assist me through the whole process of buying a new piece, setting up delivery and removing the old piece being replaced. My experience with Pugh Furniture was excellent and I'd recommend Pugh Furniture to anyone needed new furniture. If you're in the market for a piece of furniture then you should definitely give Pugh a visit. David H
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September 2022 by Jay Wymer
Wish Steve would retire sounds like he’s has a stroke on his radio commercials.To cheap to hire professional announcers.
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September 2022 by Rhea Crosley
Lots of high quality items and friendly service.
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July 2022 by Joel Hartman
The Pugh's are honest, and caring people. I called on this company for many years with a couple different furniture manufacturers. Steve and Beth conduct their business with integrity and kindness. Support your local furniture stores.
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June 2022 by Kevin Nelson
Whoever the lady was who answered the phone about the question’s I had about a lift chair for my elderly mother was the rudest, dingiest person I have ever spoke with! I had no idea Pugh was still around but now I know why I never hear about them. This is why bigger chains are running them out of business.
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December 2021 by K Wilson
My mother spent thousands buying all new future and wanted the best. The little tall kitchen table she bought the screws fell out. The arm broke off the couch. (she is 80) I purchased furniture there and no problems till the seat broke down in my rocker recliner. The warranty company would not cover it. Pugh come and got it anyhow and did something to it. It still was not fixed. It needed stuffed. Warranty company don't cover padding at all. All in All bottom LINE it is not what it cracks up to be for all the talk and prices they put out.
