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October 2023 by Missy Howard
Worst customer service I have ever dealt with. I messaged on a Tuesday and ask about a vehicle on the lot. They suggested I set up a VIP test drive on that Saturday because I had a 2 1/2 hour drive. I agreed to come test drive it. I called on my way, when I was about 1 hour away, just to confirm the car would be there waiting on me when I arrived. I was told yes. Upon arriving after a 2 hour 45 minute drive, I was told they loaned the car to the service department and it was not on the lot for a test drive. Of course they said they had another vehicle similar that I could test drive. Needless to say, we were very upset. The only thing the salesman said to my husband is that my husband was rude and he wasn’t going to deal with him!! So if you are going to test drive a car at this dealership, be careful and know that they do not care to lie to you to get you there in hopes that if you have driven 2 hours and 45 minutes that you will agree to test drive something else. And no, we were not even offered gas money for traveling that far.
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October 2023 by Dennie Shawkey
They got me don't let them get you,moses gets wrecked cars,puts some lipstick on them and sells them with without telling you,prove me wrong Mr Fields,GM at moses,you can blame it on me not getting what my car is worth but you still sold me a wrecked car and tried to sell me another one,just want people to beware
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September 2023 by Maddie Marr
Just bought my 3rd car from Moses & definitely won’t be the last! Shawn was incredible. He’s super easy to talk to, made everything so easy & the entire process couldn’t have gone better. 10/10!
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August 2023 by Tim Hood
Shawn Bias is the greatest! If you are in the market of getting a car, you must see Shawn. He is the best and will make sure that you are getting the greatest deal.
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May 2023 by Jimmy S.
Immediate attention on arrival - Service is excellent, efficient with multiple methods of communication throughout the process. They go beyond expectations to help their customers.
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April 2023 by Jennifer Simpson
The professionalism at this dealership is completely lacking. We purchased a Cadillac CTS in March of last year. We were told that this car met 100% 5 star inspection with no prior major services needed. Since our purchase we have been unable to keep the car in alignment. Our tires keep wearing down to wires on the inside even causing a blowout while driving with my child in the vehicle. Upon taking my car in this time due to my tires once again down to wire in way less than a year the service department manager told us that he was very familiar with this car and they would take care of it because it was a pre-existing condition. He had seen it in this shop multiple times even before us. So after having my vehicle over 24 hrs the service technician Jackie spoke with both of us very rudely. Kept raising his voice and blamed the car for being out of alignment due to the pot holes in WV. He also refused to complete the alignment stating its not covered under warranty. He also proceeded to tell my husband who has worked on vehicles since he was 13 that he doesn't know what he is talking about. Very rude and degrading to both of us. Once my husband arrived at the dealership to get the car Jackie continued to be very confrontational and rude. He initially refused to give my husband the keys to my car unless we paid $60 for a reason he was unable to give. Jackie continued to say he didn't have to prove that he did anything to my car and he didn't have to give the f***** keys up unless the $60 was paid. After arguing with Jackie we finally got our keys. And of course the general manager was not available today. I highly recommend that anyone or any business not to perform any business or services at this dealership. We have never been treated so badly and disrespected so much from a car dealership. Absolutely shameful.Addendum to first post:So Moses after taking the car to a very well known local mechanic it only took 3 minutes of placing the car on a rack to determine not only 1 but 2 busted struts with oil leaking out of it !!!!! Maybe your mechanic doesn't know what he talking- about Mr Jackie!
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March 2023 by Olivia Sleadd
We were only in Charleston for the night and had to leave in the morning for important appointments In Charlottesville the next day. When we got in the car to leave we saw we had a completely flat tire so we called Cadillac Roadside Assistance. Moses Cadillac had a technician, Mike, out to our car within 20 minutes to put on the spare. He had us follow him to the dealer & when he lost us, even called to make sure we knew where we were going. When we arrived, Mike had already called the Service Dept to let them know we were coming in and advise them of what we needed so when we pulled in, they took it from there & had our car in to fix the tire immediately. Every single person we encountered at Moses was polite & the overall experience was outstanding. I can’t think of a single thing that they could improve upon.
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March 2023 by Josh Lowe
DO NOT GET YOUR CAR REPAIRED HERE!!!!! I recommend you find ANY other bodyshop if your car has been in an accident. I was in a wreck Jan. 15 2022, its March. 21, 2023 and I still have a PARTIALLY repaired car. I've called for months for an update and still haven't received one!
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February 2023 by Elijah C.
Extremely unresponsive and dismissive staff. Can't recommend enough for people to go elsewhere for auto service.
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January 2023 by S B
This is referring to the body shop/service center. We sent our car here after it got tapped in traffic and it leaving a small dent in the bumper. When we got it back, there were bubbles in the paint. So we drove it back because we didn’t want it to lead to chipping. When we went to pick it up, again, there was now a dent, a chip, and what looked like someone rubbed sandpaper along the top of the bumper, scratches everywhere that weren’t bothered to be buffed out. At this point the manager said he’d replace the entire bumper. He was sympathetic and got it fixed but we had to take it back three times and needed the entire bumper replaced for what started out as a small indent.
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November 2022 by Dustin S.
Update: my truck is leaking oil at the filter and my glow bug error is still on. They dont know how to change oil and they charged me for service that was not conducted. This is fraud, I will be contacting the BBB.
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September 2022 by Hoon Lee
Out of state purchase.Just purchased a SUV from out of state with Mike Tincher. I was really nervous buying a car I couldn't see in person but Mike kindly helped me with all of my concerns and made me feel comfortable throughout the entire purchase. I would definitely recommend him to anyone and from anywhere!
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September 2022 by Thomas Lee
Out of state purchase.Just purchased a SUV from out of state with Mike Tincher. I was really nervous buying a car I couldn't see in person but Mike kindly helped me with all of my concerns and made me feel comfortable throughout the entire purchase. I would definitely recommend him to anyone and from anywhere!
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July 2022 by Scott Y.
I took my car there for some body work because that's where my insurance company sent me. Do not take your car here no matter what! The first time I picked it up there were bubbles in the paint and a clear hard line of paint where they taped it off. Also, the stripe they replaced was very crooked. I call and complain and they offer to make it right. They only made it worse. There is now clear coat over spray all over my vehicle. I call and complain again and they offer to buff the car. I take it back. When I get the vehicle back absolutely nothing was done. The over spray is still all over and you can see it in the sun on every piece of glass and feel it in the paint. Do not take your vehicle here, they will only make it worse!
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July 2022 by Jodie Layden
Unfriendly staff, bad service, and even worse paint job in the service center. They don’t take women seriously at the service center. I had to bring a man with me for them to take me seriously. Bad all around.
