-
June 2024 by Stephen Thomson
Battery died two years after dealership replaced it. Had suv towed in. Received an estimate of 8200. Declined and had towed to European Car Specialist who repaired for 1500. Dealership is big on replacing items that do not need to be replaced. Before, had me replace something on another vehicle that they misdiagnosed ($2500), then stated it was the struts $(5600). Been all over the country and this is hands down the worse I've seen.
-
March 2024 by Bonnie Popowicz
Towed in. Still under warranty. No loner because didn’t buy it there. No mention to take me even to hotel. Called daughter picked me up. Had to drive 50 miles Saturday feb 3. Called Monday morning. Tried to find out what was wrong and how much time to fix since I was on my way to SC. Wouldn’t call me after three messages. Finally called said didn’t know problem which was a lie. Problem was thermostat. Tried to reach service manager. Call text no reply. Finally talked to original person said it was thermostat would be finished late Tuesday or early Wednesday. Went over noon Wednesday. Lies started. Said it being washed. Came back said needed another hour to finish. Two hours later said they had just started when I got there would be maybe 5:00. Asked to talk to service manager. Said he would be down. nEVER CAME. Got car at 5:00 drove to Hilton Head 8 1/2 car ok. Next day broke down again. All kind of messages no power steering. Car towed to Mercedes of HH. Checking problem now. Service Manager SHOULD NOT HAVE AJOB
-
March 2024 by chad dillon
John is very courteous and extremely knowledgeable about the vehicles he represents.
-
March 2024 by Mehrette Maru
John at Astorg Auto is an exceptional guy. He does an extraordinary job. Very helpful in every aspect of one’s experience in obtaining the right ride.
-
January 2024 by Chrissy Stoll
My husband and I had an enjoyable car shopping experience at Mercedes-Benz of Charleston. Our salesman, Eric Slusser, was fantastic. He was personable and very helpful but never pressured us. His background on the finance side of the car business helped tremendously as he talked us through the numbers and options. He went out of his way to make things easy on us, even going so far as to drive the new GLC to Huntington and pick up our trade-in. Now that is service! I couldn’t be happier with my new Mercedes. I highly recommend asking for Eric if you’re in the market for a new vehicle.
-
June 2023 by Susan M.
We have been patronizing MOC since 2020 for annual inspections and tire changes for our 2016 E Class, Elbereth. This time, we needed an emissions upgrade installed as a result of a recall notice. We had one little oopsie where, when I showed up, they thought I was dropping off the car, but I had been told the service would take three hours. It is a 90-minute drive each way, and I was by myself, so that was a little precarious. They told me to wait a minute while they sorted things out, which they did to my satisfaction. They gave me a loaner (new Audi, fun!) and sent me on my way.I did need to call a week later to get an update, but I wasn't mad about it, as they had said thru would drive to us to swap the cars back. All told it took a little over a week, as they were short-staffed, but everyone was a pleasure to deal with. We dealt with Phil, Zach, and DD, and one more staff member whose name I forget. They are also honest. We asked for new tires, but they checked and said we didn't need them, instead of making the easy sale. The car was returned washed and cleaned inside and out. As you can see by the picture, they have a nice setup for customers waiting on sales and service, with coffee, sodas, and water. Bring a sweater, though, as the AC is blasting!We will continue to bring Elbereth to MOC as long as we can.
-
May 2023 by Cierra Treadway
Our family cannot be more thankful for our favorite car guy, Eric. He goes above and beyond to make sure we are happy. Unlike your typically portrayed “car salesman”, he puts your needs first before his. He is never pushy and always just a call or text away if any issues arise. He is simply amazing and I wouldn’t want to purchase from anyone else. He is what makes our family keep returning to Astorg Auto for our car needs.
-
May 2023 by Bruce Boulden
Great place to buy a vehicle, very friendly and helpful. There is no pressure and a genuine willingness to help from our salesman Eric Slusser!
-
May 2023 by R N Haricharan
Great dealership! We have had a great experience leasing and buying several cars, over the last decade, under the previous, and especially under the current management. We have been working with Eric Slusser for the past 9 years, and he has always been very helpful and goes the extra mile for us!
-
May 2023 by Matthew Hofeldt
Great experience with Eric Slusser each and every time he has helped us with purchasing or leasing cars at Astorg Auto. He has always been very helpful and professional. He’s a super nice guy and knows his stuff about the cars he is selling.
-
May 2023 by Jillian Ramsey
Eric Slusser is the best there! I have bought 3 cars from him. He is motivated to make the sell but always honest. Once your his client, you are forever treated like gold! I will never buy from anyone else!
-
May 2023 by Lana Hofeldt
Amazing experience! Very professional ! Repeat customers! Highly recommend Eric Slusser! He is the best and gets it done multiple times!
-
May 2023 by Christopher Kim
Eric Slusser makes the MB experience more pleasurable!He’s reliable and dependable, and makes the deals hassle free!
-
April 2023 by kelsi akers
I bought a car from here about a week ago & they were AMAZING!! I highly recommend Luke Sanson , he made the whole process so easy & had amazing customer service!! 12/10!!!!
-
January 2023 by Ricky Hicks
Bunch of awesome people
