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January 2024 by Brandon Thornberry
Marker was on correct address, clean inside and out, great service
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October 2023 by Christopher Amos
Awful Experience. Don’t Rent Here.I picked up the suit after getting measured and it did not fit. It wasn’t even close. This was shortly before my wedding. The store was apologetic and promised to have it altered in house. When I picked up the suit a second time the sleeves came all the way down to my fingers. I had to buy material glue strips to fix it myself. And the broken clasp on the pants never was fixed, so it stuck out the entire wedding ceremony. Don’t rent here for your wedding. You will regret it.
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September 2023 by Christopher A.
Awful Experience. Don't Rent Here.I picked up the suit after getting measured and it did not fit. It wasn't even close. This was shortly before my wedding. The store was apologetic and promised to have it altered in house. When I picked up the suit a second time the sleeves came all the way down to my fingers. I had to buy material glue strips to fix it myself. And the broken clasp on the pants never was fixed, so it stuck out the entire wedding ceremony. Don't rent here for your wedding. You will regret it.
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September 2023 by Bradley Wright
The purpose of Men’s Wearhouse, and using them for a an event is ease of use. Coming in getting fitted being told when it’s done coming in to make sure it fits and going home. I had to come in on four different occasions because on the original tux not one thing fit. The closest Men’s Wearhouse is an hour away from me, so not only did I have to drive for the first and the pick up but I had to go on two different occasions to pick up my tux and make sure it actually fit that time. Not only did I have to do this, but so did our entire bridal party. One of the members actually went to a local store to get the pants hemmed because he was so sick and tired of dealing with Men’s Wearhouse of Charleston West Virginia. They never once offered to make anything right and made it feel that due to our build, it made it hard to fit us. When returning my tux, I drove it two hours away to Columbus Ohio just so I did not have to deal with them anymore because you guys do not offer an option to ship back personally. This will be my last time utilizing Men’s Wearhouse my other experiences being similar. A wedding is supposed to be a very special day for somebody and you all, as a company provide a service that should make things a lot easier but instead made things much more difficult. Not once where we offered the opportunity for a discount or a refund or anything along those lines due to mistakes made.My hope is that folks utilize local businesses instead of this one.
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September 2023 by Trevor McClain
Absolutely terrible service. my fiancè and I came to pick out my tux for our wedding two and a half months prior to the wedding date. We picked out everything and I was fitted. The lady that helped us said that they would hold our selections until about two weeks prior to the wedding so that I could obtain the coupon that Men’s Wearhouse issues for groomsmen’s partys of six or more people. Eight days prior to our wedding I show up to pick up everything and I was told that there is no record of anything we picked out or my measurements. The lady that fitted me denied that she would set any items aside for later purchase and even laughed at the situation. I would not recommend anyone to purchase a fitted piece of dress wear or rent for a special occasion from this place.
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August 2023 by Evan Williams
Due to the shop not opening till 11 on Sunday’s it became extremely inconvenient for me to return my suit rental. I had to re plan out my next two days just to get the suit back in and was charged a 21.40$ late fee for it being a day late. When you are literally the only men’s wear house in the state of WV, thus making you the only place to return the suit, there needs to be more of a grace period.
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August 2023 by L. Hudson
The woman who called herself assisting us was absolutely no help what so ever....after looking on the rack for 10 minutes and not finding what we were looking for she wLked over and asked if she could help...we told her what we were looking for...a royal blue short sleeve shirt to attend a funeral with a color theme...she immediately told us that all they had was on the rack she found us looking through and if it wasn't there they don't have it....Then how is that helping us, I'm sure this stores entire inventory isn't on the show room floor...or would it have been too much for her to check their computer to see if another store has it in stock...it's called customer service and I don't feel like we got it from this store...next time I'll shop at my local men's store and never return here!!
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August 2023 by Daryl Densford
Friendly and helpful staff, pretty good selection, though some sizes were limited. A few things on clearance offered some great deals.
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July 2023 by Molly Wagner
I would not recommend this business to the LGBTQ+ community (or any woman looking for masculine formal attire). My girlfriend will be wearing a suit in a close friend's wedding. Our friend (the groom) went in a few days ago looking to fit his groomsmen, and told them that there would be a woman in the party. The workers acted like it couldn't be possible and claimed they would have a hard time tailoring a suit for her. Rather, the workers suggested she wear a bridesmaids dress. They said they were understaffed and didn't want big parties to come in as well. I would think that a place the sells suits for weddings would be prepared to handle a small wedding party, but apparently not if there is a woman involved. Our friend decided to shop at Estep's where they were happy to tailor a suit for a woman and boasted a good deal of experience tailoring suits for women.
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July 2023 by Jamie Chaney-Browning
I love the variety of clothes they have for bigger men
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July 2023 by Earnesto Ward
I went to MW after not finding the selection, sizing, and quality at other retailers at the time of my visits. At MW I was greeted immediately, and asked how they could help. After explaining my situation, the two young gentleman proffered several clothing suggestions and walked me through my choices, genuinely listening to my tastes and concerns. The expertise of both these gentlemen, as well as a young lady who also provided assistance was invaluable and much appreciated. I left the store feeling confident in my selections, and appreciated as a customer. Thank you - and great job, MW staff!
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June 2023 by B
Terrible! I rented a Suit from them for a friends wedding. I was in a crunch for time and unable to try on my suit before the wedding. Why trust the professionals to have accurate measurements, right? I put on the pants and I looked like Huckleberry Finn!!! Literally 6 inches too short. Another groomsman in our party was surprised to find his suit was a completely different color! Albeit from a different Men’s Wearhouse. This comes to show that multiple locations are equally awful. I wasn’t offered a discount and charged a late fee on top of that. Suits have to be returned the day after a wedding even considering people travel for a lot of weddings.
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June 2023 by Megan Nunn
My fiancé and his groomsmen went to get measured, and they were told a 45-1 hour wait, which was fine they looked around. When asked what they needed AGAIN an hour later, the measurements were done incorrectly and they were given the sizes that were too big or too small.
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May 2023 by Sarah Lamar
We had a wonderful lady help my husband by measuring him to get the proper fit. She was amazing!
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April 2023 by Brent Baker
Good selection, helpful staff.From casual to dress clothes