JCPenney is a large retail store offering a wide range of apparel, home furnishings, and beauty products. Customers can find clothing for kids, men, and women, along with footwear, jewelry, accessories, and beauty deals from brands like Covergirl and e.l.f. The store also features national brands such as Adidas and Levi’s, as well as private labels like Liz Claiborne and Worthington. The shopping experience varies; some customers appreciate the helpful and patient staff, especially at the salon, where stylists are dedicated and skilled. However, others find the selection limited, especially in certain sections, and mention issues like broken escalators and crowded spaces. The store's location in a less busy area is seen as a drawback, with some feeling it would do better in a different mall. Overall, JCPenney provides good customer service and value, but the shopping environment and selection can be inconsistent.
I've been taking my son for haircuts from Jeff at the salon for awhile now. He is such a warm and accepting individual. Which is the cherry on top of his high quality work. He's amazing!
June 2024
Spirit Halloween - Coming Soon
Limited selection, racks spaced out mostly to fill the space. Can usually find some nice stuff on sale. The escalator doesn't work and the elevator always makes me regret not walking out of the store and walking up the stairs.
April 2024
The sales person worked with us and was very patient and helpful. I have not had that level of customer services in a retail store in quite awhile. It was very refreshing and helpful in finding exactly what we were looking for.
