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January 2024 by Essie Yolanda Jackson
My boyfriend and I were in there this evening, as he was thinking about getting his ear repierced. There were two people working and one person ahead of us, doing a return. The female offered to assist two people who came in after us, after ignoring us while we were there. The male completed the return, then went to do some merchandising at the front of the store. Neither of them ask us anything, didn't acknowledge us, nothing. They were not necessarily rude. They were dismissive and completely ignored us standing there. We finally left. We didn't know whether it was because we were older couple, and interracial people, or what. But their treatment of us was disgusting. We will not be back, ever.
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August 2023 by Kimberly Bell
Stopped in to get my mom’s ears re-pierced (as she had let them close up). Alex was super helpful and patient while we were trying to make a decision on which studs my mom wanted :) Thanks Alex!
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July 2023 by Saethwr Gwellign
Came in for a piercing. Was impressed by the staff's knowledge when it comes to ear piercing. They were able to reallign my holes that Pagoda got crooked
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June 2023 by Jamilah Dean
I got my daughter’s ears pierced here as no one else would do it, and I truly regret it. I waited until the swelling went down and they are uneven. To pay that much, and to have a horrible job done, doesn’t sit well with me. My boyfriend took the vid and after watching it, you can see how badly the employee’s hand is shaking. It’s probably a good idea to stop allowing this man to pierce anyone’s ears if he doesn’t have a steady hand!!!
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March 2023 by Ebony Hairston
Very friendly
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December 2022 by Pamela Thor
Overpriced. Unimpressed with the staff.First, there's the Buy 3 Get 3 gimmick. If you just want to get one item, you'll be paying way too much for costume jewelry. The only way to get a reasonable price is to buy enough items to get the deal. So be prepared to pay too much or buy the extra stuff that you don't want or need.Despite all the signs for the Buy-3-Get-3 deal, the customer in front of me carried up just three items. The cashier rang her up and told her she could get three more items. So the customer went back to shopping. I stepped up to the counter and was told I needed to wait for the other person to pick out more stuff. She didn't offer to ring me up on the other register or have the other salesperson help me. I was just supposed to wait while the other customer browsed the store for more items. Eventually, sensing my annoyance, the cashier voided the transaction and begrudgingly rung me up as if I had done something wrong. She glared at me as she handed me my necklace, receipt, and change. I didn't even get a bag to protect my necklace.Unfortunately there's really no other place in town to get jewelry for a school formal. Next time, I'll take my daughter to Barboursville to find other stores.
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April 2022 by Tiffani Lewis
worst experience of all time…. rude workers and all. I went in there a while ago and brought som earrings and 2 necklaces the items did not ring up right and when I brought it to the lady’s attention she was incredibly hostile and wouldn’t help me with the issue. Stay clear away from them girls that works there! If I ever visit Charleston again I will NOT be going into icing…
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September 2021 by Della Burford
We took our mother to Icing Ear Piercing a few days ago and Kassidy pierced her ears. She explained everything in detail and was very kind and patient with our mom.
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October 2020 by Sophia Woods
Please love yourself and DO NOT get pierced here. The guns are re-used so it is impossible to get them completely sterile, and they cause blunt force trauma to earlobes. The guns force the blunt ended earrings through your lobe tissue which is painful and can cause serious damage, plus your risk of infection is higher. They do not have long training either (usually a 2 week course).At a tattoo and piercing shop, the needles are sterile and one use only, meaning you are the only one to use that needle. The environment is a million times more sterile, the process is quicker, it hurts less, and professional piercers get extensive training for everything in regard to a piercing (including technique and healing practices).It’s not worth it to get pierced by Claire’s or Icing.I had an awful experience here with a worker. She was just rude overall and I have no intentions of ever going back here. Just another reason never to get pierced here.
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January 2020 by Sydney Brown
I had my ears pierced by Kassidy yesterday and had a wonderful experience. Everything is sterile and she was very meticulous about everything she was doing all while helping me in every way possible! Kassidy was also very personable. Best experience I have had by far!
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October 2019 by Shelby Mission
I love this place everything is shiny and pretty to look at. I got my ears pierced here. The prices are not cheap.
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August 2019 by Barbara Cruickshank. Newcomer
Big cut city ty
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January 2019 by Tj Pringle
Icing need i say more?