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October 2023 by Brett Thompson
I received excellent customer service from a young man who used his handheld computer to locate a specific lacquer spray I was searching for. He went above and beyond to find it for me, and I truly appreciate his efforts, saving me the trouble of going elsewhere.
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October 2023 by Patrick L.
I have been a customer at F.M. Pile for decades. The quality of products and service are excellent. Every time I have brought in equipment for repair, it is returned to me almost as if it is brand new. I highly recommend that everyone go to this place of business for purchases and repairs.
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September 2023 by Peter Martin
The guys there are the best I always ask for travis they have a great selection of items
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August 2023 by Linda Boggess
The bald headed clerk was not mature. He was very nosey. They had what I needed. Just avoid him..
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August 2023 by Mary Liljequist
A week ago, I visited Pile Hardware with my sister. Her husband had died and we were making funeral arrangements. Stinging insects, that they had been fighting before his passing, caused added stress. They had stung both my sister and her husband as well as their dog. She had purchased several insecticides to try to fight the pest from Pile Hardware. I am a retired Landscape Contractor from NC, and know a bit about outdoor pests. My sister was talking to the man at the register of the store, who told her the problem was carpenter bees. I joined them and told the ‘sales associate’ that I could determine the pests were not carpenter bees, and he refused to listen. Before I could even finish, he interrupted me and become almost irate, saying “you are right and I’m wrong, bla bla bla.” I tried to explain the situation he became almost belligerent, walking away, and refusing to serve us or even have an intelligent conversation about our issue. His behavior was condescending and made both of us feel as if dismissed women, intelligent women especially. We left without making a purchase, since what he recommended was used before on the insects with no success.We went to Lowe’s. We talked to a man there who listened to us (15 minutes +), asked questions, and shared internet images of various types of wasps. We realized through our discussions that the bees were possibly not borers, but had taken advantage of some rotted wood to find a place to nest. We purchased insecticide made for wasps and not bees. Long story short, we believe the problem is yellow jackets who have made a nest under the house, and professional exterminators have been hired. Both my sister and I have been small business owners. I shop local and support small businesses as much as I can. The treatment we received at Pile Hardware is inexcusable. Once it was the customer is always right, but in this case the customer just needed advice. We were disrespected and dismissed. My advice, don’t visit Pile Hardware if you are a women. If you are lucky enough to find someone to give good advice, you will not be treated as intelligent and equal.
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August 2023 by Jim Kiger
I ordered a special item. They called me when it arrived! I am certainly pleased with the attention given me in the process! Highly recommended if you are looking for a local hardware store that has everything!
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August 2023 by McDanielsJ13
Always good experience here. employees always friendly and have a answer to everyone of my questions. Just wish they were open in the evening. If you have a 9 to 5 job your going to have to go on your lunch break or take a day off. It’s a shame that I have go all the way to south ridge to Lowe’s or Home Depot. They would get 100% of my business rather than 10% if they were open past 5pm and I guarantee about 80% of the Charleston and not just the west side would agree and plus you’d think the would like making more money.
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August 2023 by Marty Greathouse
PILE HARDWARE IS ALWAYS A GREAT PLACE TO!! FRIENDLY HELPFUL STAFF FROM HARD TO FIND HARDWARE TO MOWERS AN MOWER PARTS!! THEY DON'T HAVE IT THEY WILL DO THEIR BEST TO GET IT!! GIVE THEM A VISIT YOU WILL BE SURPRISE!! ?????
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July 2023 by Karen Brier
I used to go here with my dad as I grew up since the sixties. Now I go to get the parts and info as I make repairs my father taught me how to do. Highest quality hardware store! They still have what it takes to get the job done! Thank you for serving our community with respectful customer service!
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June 2023 by James Williams
I work at piles and it's literally awesome to work for them they help teach you stuff and if we can't get what you're looking for. we help you find who does because we care about people here.
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May 2023 by J. Bird (Birds Eye View)
It is comforting to know that Pile Hardware is still open and providing us a place to buy our Briggs & Stratton Mower parts. Locally owned and it shows by the quality service .
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May 2023 by Jennifer Parsons
Very nice and organized. Staff was extremely helpful and polite. Prices were also great!
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May 2023 by Daniel Parsons
Part was in stock, guy that waited on me was terrible. Ill try to Never go back and I've spent thousands of dollars their over the years.
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April 2023 by Marion Anderson
A favorite place little pricey but the customer service is outstanding
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March 2023 by Rosemarie Hunter
The employees are so helpful and courteous... great place for all your home repair needs.