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July 2024 by Jonathan Lee
Used the storage unit for a few months while moving. Just be aware of a few things when leaving your stuff here.
Rats got into some of my stuff, so be sure to seal up any clothing or food you leave. The facility does not pro-rate rent if you move out a day after you pay for another month, so plan accordingly.
The gate access isn't 24 hours per day, and gate code keypads are finicky. You may have to punch the pound button several times after entering your code to get the gate to open.
Otherwise, staff was great to work with and let us leave our enclosed trailer there without charging us a few days when moving stuff up, so we didn't have to drive around town with the trailer.
I'd use the facilities again being mindful of the above.
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October 2023 by Michelle Vance
Don’t leave your space early before your billing date because you WILL NOT GET YOUR MONEY BACK. This facility got 15 days worth of pay for a space not even being used. The staff working the desk all she could say was sorry we don’t refund I really don’t know what to tell you. Then refused to give the managers name, phone number or email. It’s on the web site. Hope they use the money they kept from our building to improve the place!
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June 2023 by Lavender Star
They were awesome. They assisted me and my family and are always very friendly. They send out monthly updates so I never forget to come by.
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June 2023 by Tara Savilla
Units are reasonable, and the staff is exceptional! They will work with you if you get behind on a payment. Highly recommended!
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January 2023 by Jody Durham
Great place for storage!
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December 2022 by Gwen Schade
IncaAztec is a convenient indoor/outdoor storage facility in Kanawha City (Charleston), WV. Most front office staff members are very friendly, positive and willing to work with their customers in this time of financial hardship for many residents of the Charleston area. I would most definitely recommend this storage facility!
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October 2022 by Donald j Courts
Good people
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August 2022 by Threece Clements-Townsend
Great people
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June 2021 by michael persinger
Very clean and fare rates
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January 2021 by Shianna Means
Easy to work with, decent price. I only give them a 4 start because I've heard a lot of people say they have been broken into.
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October 2020 by Steve Thompson
The unit that I have is big and private. Its my doghouse away from home :)
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September 2020 by THOMAS HARDY
it would be the last place I would store my stuff.
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March 2020 by Ambyrea Vealey
CAN NEVER GET ANYONE ON THE PHONE AT THIS OFFICE! HAVE BEEN CALLING TO PAY MY BILL FOR A WEEK AND NOW HAVE DOUBLE LOCKS ON MY UNIT BECAUSE OF THE FACT. THEY ALSO RAISED MY UNIT PRICE IN THE MIDDLE OF THE YEAR LAST YEAR ON A WEEK NOTICE. WILL NEVER RENT FROM THIS STORAGE FACILITY AGAIN.
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February 2020 by Michelle Walls
Great service
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November 2019 by Amber Hodgdon
My RV was broken into at Capitol Mini Storage. The person that broke into the RV entered the facility with an access code that opened the security gate. The person proceeded to damage the RV and unloaded thousands of dollars of items from it without anyone noticing. This is despite the fact that the incident occurred after 6am and the RV was parked directly in front of a monitored security camera. Although the local manager and other employees have been responsive, the owners have been less than helpful. I have been trying to get the company to respond to my request for compensation for over a month and a half. Instead of working with me to resolve the issue amicably, the company's response is to be completely unresponsive. Businesses will without a doubt run into disputes with their customers. It's how they choose to respond that sets apart a good business from a bad one. Choosing to completely ignore a customer that has experienced a significant negative issue shows which that this company is the latter. Stay away.
