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February 2024 by Linda Henshaw
I bought 4 books and was told icouldnt have abag to carry themin i was however wecome tobring ny ownbags my last trip there
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January 2024 by Brandon Dolan
love this place!!!!
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January 2024 by Kim H
I was looking for a specific magazine and unfortunately they did not have it.
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January 2024 by Max Sopher
There are a sad few bookstores in WV, but this is a good one. Staff has always gone out of their way to help even when not asked.
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January 2024 by Jonathan Dunn
Dirty, no bags to carry your merchandise out in. Rough store
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December 2023 by Savaje Quander
I do love Books A Million for the great selection of books they have. I went this evening to purchase multiple books and when I got to the register the cashier informed me that they no longer had bags but they did have bags you can purchase lolol. Companies amaze me how they show gratitude towards customers who keep them in business. Is it too much to provide bags to your customers? Should customers bring grocery bags when buying multiple book at Books A Million? The cashiers were really nice and the store was nice with a nice layout.. No complaint there but I find it sad that customers have to buy bags. Forcing customers to buy bags is a strange way of saying Thank you for you patronage. I know various companies are using these strategies to increase revenue but it makes customers not want to buy multiple books which hurts the company.
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December 2023 by Susie Hissom
Overpriced and don’t provide bags anymore for purchases. Expect you to buy one.
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November 2023 by Ashly Klarner
Love the variety
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November 2023 by Vest Sales & Service Inc
Nice selection of books, magazines, toys, book bags, gifts, accessories, etc. Prices seem a bit more than expected but good selection.
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October 2023 by Andrew Tarr
Worst Books-a-Miillion experience ever. The Charleston store has a new sales clerk who has waited on me the last 3 times I've been in the store. The first time this clerk waited on me, there was no problem with my purchase. On my next visit a week later, the same clerk falsely claimed my discount card was expired even though I had renewed my discount membership this past March. He didn't seem to care to check on it for me, and I thought he was trying to trick me into paying a second time for a membership renewal. The jerk finally asked me for my telephone number and grudgingly gave me the discount on my purchase. Today, the same sales clerk waited on me again and said my card was expired and that my name wasn't in the system. At that point, I knew the guy was playing me and told him off using colorful language, to which he responded in kind. He didn't even try to figure out what was going on and even stated he wasn't paid enough to care. Needless to say, I returned my intended purchase and left the store. Whoever this new clerk is, he needs to go. He doesn't care about his job or the customers. He wouldn't give his name but he is young, heavy set, has long curly hair, wears glasses and has an attitude.
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October 2023 by Kenneth McKinney
It's alright. Nothin special. They can't get just any book. The time I visited before last,I had ordered a book about pot belly pigs. Well the book I got was far from being about pigs or any animal for that matter.
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October 2023 by Andrew T.
Worst Books-a-Million experience ever. The Charleston store used to be a favorite place for me to go but they recently hired the sales clerk from Hades who has completely destroyed the store's atmosphere. I have had the misfortune to have been waited on by this same clerk the last 3 times I was in the store. The first time the jerk waited on me, I purchased a book without any problem. On my next visit a week later, the same clerk falsely claimed my discount card was expired even though I had renewed my discount membership this past March. He didn't seem to care to check on my membership status for me, and I thought he was trying to con me into paying a second time for a membership renewal. The jerk finally asked me my telephone number and grudgingly gave me the discount on my purchase. Yesterday, the same clerk waited on me for the third time. I went to purchase a magazine and the jerk told me that my discount card was expired and my telephone number was not in the system. At that point, I knew the clerk was playing me and told him off using colorful language, to which he responded in kind. This guy didn't even bother to try to figure out the problem and stated he wasn't paid enough to care. Needless to say, I put the magazine back where I found it and left the store. Whoever this new clerk is, he needs to go as he is ruining the atmosphere at the store. He doesn't care about his job or the customers. The jerk would not give his name when I demanded it, but he is young, heavy set, has long curly hair, wears glasses and has an unpleasant attitude.
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September 2023 by Alexis Thomas
A friend of mine and I went to this location last weekend. Once we got our items and proceeded to checkout I was helped by a man with long curly hair who was very rude the entire interaction as I had typed in my pin on the payment pad and it had “shut the entire system down.” As I moved to another register my friend had come to his register to check out and was greeted with. “Is there a problem?” And that someone else would help us. The women who checked us out was a delight and saved the entire experience. The employees attitude ruined my experience and made me feel ignorant, alone with my friend. Thank you to the very polite woman who tended to us, as her kid was made up for another’s disheartening treatment.
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August 2023 by Hairy Style
It's like Barns N Noble. Books and more. My kids like the toys and entertainment sections. Lots of pop culture nick-nacks. I found some good deals on books. They have a rewards program, too.
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August 2023 by April Takisha
Was clean displays were engaging and the books are amazing. All I needed was a big comfy chair and I was in a relaxed place. Vibes were stellar and relaxing. Thanks a Million.
