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March 2024 by Miranda M.
Was right on time , and Jeff was amazing quality furniture for the price . Love all of them
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March 2024 by Phyllis K.
Buying from Big Sandy Superstore is the worst experience we have EVER experienced ! We bought a $1200 Speed Queen washing machine 3 1/2 years ago and it quit working. We called Big Sandy to have a repairman come at the end of January. It is the middle of March and they finally get the parts and come to fix it today, only to get here and realize they have the wrong parts. TWO MONTHS that we have been waiting to get our machine repaired! They did nothing to try to get us on their schedule earlier and we ended up requesting our $700 back so we can now go elsewhere and buy a new washing machine. We have bought a lot from them in the past, but I wouldn't so much as buy a pack of gum from them now. Customer Service is horrible! Please don't believe all the things they tell you about it all being about you getting preferred treatment. You won't! Please, please save yourself a lot of headache and time and shop elsewhere. I am only giving 1 star because I had to in order to post this. They deserve 0 stars.
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November 2023 by Mary L.
We bought 2 purple mattresses earlier this year. After a month both me and my husband decided the mattresses were not a good fit for us. I called the store because most mattresses come with a sleep warranty. I was told at first they do have a sleep mattresses warranty and she would have someone to call me back. When I was called back the salesperson stated that all purple mattresses except for the ones we bought had a warranty. These mattresses were a big investment for us. We have been purchasing furniture from them for many years 15+ years. I called the company Purple and they told me the store should over a warranty. This chain is big and I believe they should have worked with us in some way.
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October 2023 by Sue Boyce
If you want great customer service absolutely don’t shop here. I bought a washer and dryer with a 10 year warranty and they have been at my house 5 times for my dryer which btw is still not fixed and now it’s been 2 months after 3 visits to fix my washer which btw is still broke. I will never recommend this store for anything and never buy anything from here again !Update on my washer dryer the general manager just called me he is a very nice man his name is Adam Dale if you have any issues with this store please contact him to get it fixed he is awesome best customer service I have had in a long time someone who finally cares about their business and customers
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October 2023 by wanda smith
The sales person was polite and very helpful I got what I went for very nice
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August 2023 by Dede A.
I found a set of twin mattresses for my guest room. Jeff was extremely helpful and suggested products that fit my needs and at a great price. He scheduled a delivery, in two days! The delivery was fantastic, they were even earlier than their quoted times. They were very courteous and did a great job setting up the bed stands and mattresses. Also, Big Sandy kept in close touch as to the delivery times. I found them a very good business, I'll be back. Many thanks. Five stars!!
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August 2023 by brenda mobley
As soon as we walked in the store we were welcomed by Loretta. She made our shopping experience fast and easy. The floor model sale was just what we were looking for! Loretta was able to obtain everything from the warehouse to ship to our home in less than a week! Great shopping experience!
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July 2023 by Duane Williams
Lisa was super-helpful and we got exactly what we wanted at a very competitive price. Well definitely shop there again!
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July 2023 by John Johnson
We purchased the bed and it never came in for 2 months. We'went back to the store and purchased a second bed returning the first purchase that had not showed up yet. The new bed came to our house with no slats. Now the slats are on order and we still don't have themOfficially never got to enjoy either one of the beds. Here we are 3 months later
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July 2023 by Sally Brown
I really enjoyed my shopping experience today. We were greeted at the door and taken to the specific item we were interested in and given plenty of time to browse to make our decision with no pressure. The check out process was fast and efficient. I wish all shopping trips were so easy.
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May 2023 by Amanda Johnson
Our experience was wonderful and super fast! We had a wonderful sales rep.named Jay Morris! I love my New washer!
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May 2023 by Rhiannon Shaffer
Had the best experience they were super helpful answered all my questions. The check out process what fast and easy! Can't wait to get my new furniture set!
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May 2023 by Nicole Drought
Stopped in while they were having their tent sale. They had a good selection of scratch and dent or mismatched furniture to choose from. Discounted prices were very good, in my opinion. Sales associates were attentive. We will go back when we need something new.
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March 2023 by Erica Thurmond
I’m so glad I chose Big Sandy for my furniture shopping. My salesperson Autumn was very attentive, and the sectional I wanted was available! I will definitely be recommending this store to all of my friends.
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March 2023 by Kim Mcintyre
I was in the store awhile ago to purchase a new couch for our home. I am super indecisive and it usually takes me awhile to decide but I had a great saleswoman who helped me pick out the right piece for my family- if it wasn't for her I probably wouldn't have bought anything that day. Everyone needs a person like her in there store. I'll be back to order more for us upcoming project this summerUnfortunately I don't remember her name - I believe it was autumn She deserves a raise. Genuinely sweet
