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December 2023 by Eugene Johnson
I bought 1 windshield wiper blade, the woman working there even put it on for me with epic time and experience. Good job.
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November 2023 by Mark Dickerson
Lovely manager she was very nice and helpful
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November 2023 by Karen R Hinzman
A young lady helped me. I can't get my hood open, so she ppened it filled up my windshield wash.She was soft spoken. She was great.
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October 2023 by A Mullins
They are always willing to help here and that is great! Got what we needed and was on our way.
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September 2023 by Karen Holcomb
The girls here are always super helpful. It is refreshing to even see so many girls working in a parts store.
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July 2023 by Jennifer Bunner
Manager is friendly and offered great customer service. Helped with parts I needed and offered to help with installation
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May 2023 by Laura Dyer
Shannon and her team are awesome. They helped us when we broke down on a long distance trip. The best store I have ever had the pleasure of dealing with. Thank you to Shannon and her team and her husband.From Laura Dyer and family
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May 2023 by Don Don Garland
Terrible customer service I took my battery there to be charged they gave me a receipt, went back to get it they acted like I was tryna steal my own battery and I had my receipt with me was told basically to leave. Lady had a bad attitude for no reason
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March 2023 by J Williamson
Order wasn't ready , didn't even have the information on it. The Virginia street store . Auto Zone is a good auto store, convenient, wheelchair accessible, variety items in stock , over priced
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March 2023 by Sam Hines
Really nice people in there very helpful very polite
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January 2023 by Errol Randle
I walked into Autozone #1139 this morning stressed because my heater in my truck wasn’t working. I was pleasantly greeted by Shannon who I later found out was the store manager. Her smile was really pleasant and bright which took some of the edge off of my poor attitude. After I told her what was needed I she began asking me a series of questions which helped me to immediately get my heater working. Of course, my day immediately became brighter as my issue was temporarily solved. Shannon went on to diagnose my issue and give me the price that I would need in the future if this issue popped up again.I learned today how a simple smile can lead to a positive outcome. Good customer service is alive and well at the Charleston, WV Autozone #1139!!!! Thank you Manager Shannon!!!!Errol RandleSatisfied/returning customer
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December 2022 by Angela Hammonds
If i could give this store 10 stars i would. Manager Shannon and the Assistant Manager are amazing. The ladys at this store are very knowledgable and care about their customers. We had no clue what was wrong with the vehicle. They ran a check on it and it threw all kind of codes. They did everything in their power to help us try to figure out what was wrong with the car. Shannon was suppose to get off work at 4 but stayed to make sure if we got it running. after 12 hours of working on it my fiance couldnt get it figured out. Shannon called her husband an he came to help. They took us to a hotel and picked us up the next day and her husband worked on the car for us and got it running for us. Shannon and her husband went above and beyond to make sure we got back on the road. Very thankful for them. The assistant manager was amazing and very helpful as well.
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November 2022 by K Carter
Austin went above and beyond to help us with a bad battery. We were heading back home from a day trip and had problems with the car battery. He was kind and super helpful. If your ever in the area, go see him!
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November 2022 by Rob Taylor
Rudest manager lady EVER. Nasty attitude when I said the item didnt show discounted proce on my check out device.
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September 2022 by V S
Had to get new battery suddenly and I definitely wasn't expecting that expense ($200). That being said, the gentleman who sold it to me also installed it and cleaned the connector where the old battery had caused some build-up. He was very nice and as quick as he could be given the circumstances.
