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September 2024 by chenhao zhang
We found a CPO Q7 sitting at Audi Charleston in exactly the spec we has been looking for for a few weeks, from the moment I contacted sales person PJ showing interest, run some number, virtual showing all around car to find imperfections, to purchase, touch up imperfection spots, and get the car delivered to Ohio for a very reasonable price and quick lead time. Whole process only took two full business days, wonderful shopping experience.
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September 2024 by Dan Seiden
Found a used car online and reached out to the dealership. Worked with Jason over the phone. He was professional and answered all my questions, he even was able to get me good pricing to ship the car direct. I told him I was ready to proceed with the purchase as I was paying cash. Because the bank was closed and I couldn’t wire transfer the funds I told him I would finance the car to secure the car. I was still told no. What?? I asked to have his manager Jasper call me. Jasper told me that he didn’t get the money wired so he wouldn’t hold the car. Meanwhile they never even gave me wire transfer information. He then told me he was holding the car for a repeat client from Kentucky. He should have been honest up front instead of giving me the run around. He did hold the car, just not for me. I don’t appreciate people being dishonest. Good luck with your business if that’s how you treat customers.
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May 2024 by Kyle Ritchie
It could not have been a better experience. Jasper, PJ and Tyler made this one of the most pleasant car buying experiences I have ever had. They truly bent over backward to makes this as easy of a process as possible. Multiple follow up calls were made to make sure I understood every aspect of the vehicle, technology and app. I would recommend this dealership to all family and friends
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November 2023 by joe porto
Audi of Charleston has the best salesman Doug Green. Most professional salesmen I have EVER met buying a vehicle.
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November 2023 by Robert Schumacher
Very professional service department and staff. Service was completed efficiently and professionally. Multi-point inspection and video were informative, and a courtesy wash was also included. Five-star service.
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November 2023 by TaylorMade Kennels
Great selection of cars. Ask for Reese, he's the man up there and will get you the best deal possible.
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October 2023 by Bryan Ward
I've purchased a couple of vehicles from Astorg (Audi & Mercedes) and had service work done there as well. They always treat their customers like family and this is why my next vehicle will also come from Astorg.
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June 2023 by James T. Ford, Sr.
Inter-action with Parts, Sales, Service, financing and car wash staff is always pleasant. Fine place to do business. Since 2006 we've had 1 Jaguar, 2 Land Rovers and 1 Mercedes-Benz either serviced, purchased or leased at Smith Motor Cars then ASTORG at Dudley Farms Lane, S. Charleston, WV.
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April 2023 by Chris Gosses
Emily was/is amazing to work with! She helped get me in a vehicle that exceeded my expectations of what I could find, and quickly too. She worked within the network of Astorg dealerships and found the perfect Jeep Cherokee for me.The transaction was hassle free providing sooo much information in all of our communications.I definitely recommend seeking her out to help find your next vehicle!
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March 2023 by Andrew Dunn
The service/ parts staff at Audi Charleston, WV are exceptional in their professionalism, knowledge and resourcefulness.I own an up-market brand vehicle that is part of the Audi group.1,000 miles from home, on 3/16, I discovered I had a nail in one of my extremely uncommon tires.I called around every tire shop In Charleston see if they could help me. I was told by every tire shop In the area that my exotic tire was unrepairable and only my brands' dealership could locate the tire I needed. The only catch was that the closest dealership was 200 miles away, otherwise I would be stranded for 5 days waiting for one to arrive!Luckily, I reached out to the service/parts department at Audi Charleston, as a Hail Mary, and Don in parts found a close match to get me on my way.With the coordination of the service department on 3/17 they squeezed me in and had me on the road in less than 24 hours.I can't express my gratitude enough for the service/parts/ and technician staff members that worked to find a solution so quickly when no-one else could.Im gratefull for the team at Audi Charleston. Every service department would be lucky to have a staff this wonderful!
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March 2023 by Melissa Smith
Gary went above and beyond, he was very friendly, helpful, knowledgeable and professional. The very best car buying experience you could ask for.
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February 2023 by joe chen
I cannot give enough high praises to Jonathan Sinnett of Astorg. I am a 60 y.o. man. I have a cousin in the car sale business who has taught me every trick used. I've purchased dozens of cars in my lifetime. Before I buy, I research ad nauseum. I won't put money down unless I am 1000% sure. I must say that my experience with Jonathan was exemplary. Astorg is located 4 hours from me. Most of the transaction was done over the phone. Jonathan gave me a great trade in price. The price of the Q5 was already the best I had found on the internet. The hardest part was getting me a loan approval. I don't how, but they got me an APR that was HALF was I was offered at just about every other place on the east coast. I can go on and on so I'll just end by saying, I'll be driving 4 hours for every future Audi to see Jonathan.
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January 2023 by Thom Fye
Took my S4 to Audi of Charleston for new tires & wheels. I am a worrier, in that if anything can go wrong, it will. All my worrying was just a waste of time, as I was thrilled with the expertise and professionalism that I experienced. Sara & Lee made sure the job was completed to my satisfaction, and cost was very reasonable. Jasper did his best to keep my worrying to a minimum!!
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November 2022 by Chris N
What a great buying experience. Gary was very accommodating from discussion of car options, pricing, negotiations, payment and delivery. It was all low stress and fast. Furthermore, Roy did a great job of delivering the car to us out of state. Best experience yet with a dealership!
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November 2022 by Bob Marcellus
Audi Charleston deserves recognition for the Unethical practice of pricing cars above MSRP and telling customers that they are being fair. This is simply driven by Greed. In an Industry where Integrity is so important and so needed, they have cast such Values aside in favor of the almighty dollar. I have been a Salesman for 42 tears and in the auto industry for 25 and I never have and never will work for anyone that engages in these practices. Shame on them.
