-
August 2024 by Terry Best
This review is long overdue since I bought my wife a CPO Volvo XC60 Inscription during the pandemic. Astorg delivered the car out of state and we immediately found a small dent on the front end near the hood that they promised to repair but never have. I have followed up repeatedly over the years. Talked to several people who found the documentation indicating that they were responsible for the repair. They requested photos, which were provided yet they still will not follow through to honor the agreement. The Used Car Manager at the time, Landon gave me his personal cell phone number and said that he would take care of it, but never has. Therefore, I would be very careful about purchasing a vehicle from them unless you are local.
UPDATE: I immediately emailed the address below as requested. Again, NO response from the dealer after almost a week. So, the answer is YES, this IS your 'normal standard!'
UPDATE #2: Astorg reached out to me and has gone above and beyond to make things right and have resolved all issues. They exceeded my expectations, and I would not hesitate to buy from them again or recommend them to others.
-
August 2024 by Cyd Cross
Review for Zach Oneal at Astorg Mercedes Benz
I recently had the pleasure of working with Zach Oneal at Astorg Mercedes Benz, and I can't say enough good things about the experience. While traveling from Florida, I encountered an unexpected issue with my vehicle that required immediate attention. Naturally, I was concerned, being far from home, but Zach quickly put my mind at ease.
From the moment I arrived, Zach was incredibly professional, attentive, and reassuring. He immediately assessed the situation and made sure I understood what needed to be done. Knowing I needed to continue my journey, he went above and beyond by helping me secure a rental car so I could get home without further delay.
Throughout the entire process, Zach kept me well-informed about the progress on my car, ensuring that I never felt out of the loop. What impressed me most was his initiative in helping me file a warranty claim for trip interruption. This level of service and care is rare and truly highlights Zach's dedication to his customers.
Zach made me feel comfortable, safe, and genuinely valued as a customer. His exceptional service and commitment to going the extra mile make him an outstanding ambassador for Mercedes Benz. I wholeheartedly recommend Zach Oneal and Astorg Mercedes Benz to anyone in need of service. You can trust that you will be in great hands!
-
August 2024 by Madison Akers (xMADIBEARx)
Receptionist was super sweet. Had my call redirected to some guy so I could ask a question she couldn’t answer and the dude was short with us, rude, and hung up the phone on us unprovoked. Not sure if he was just having a bad day or something but that was totally uncalled for. Not very professional. Definitely won’t be shopping here for my new car.
-
August 2024 by Sawdust Maker
My wife and I recently purchased a vehicle from your dealership. Our salesman was Steve Reese and he was great, answered all our questions, friendly, helpful and also very patient as we were trying to make up our minds. Thanks, we appreciate the great service.
-
August 2024 by Vanessa Turner
Thanks so much to Steve Reese for all his help and guidance. My husband and I loved the car we had, but needed to replace it. Steve assisted as we determined what would be the best fit--and our first ever SUV.
-
August 2024 by Kristie Foster
Superb! Mr. Steve Reese makes purchasing a vehicle all about you! He has went above and beyond with his kindness, knowledge, and supporting my decisions over the last 3 years! From the first luxury used car purchase over 3 years ago, to purchasing my new GLC300 today, and everything in between, Mr. Reese was there every step of the way. The many times I have inquired about different vehicles, makes and models, he never hesitated once to help. I am picky when it comes to certain things on a car and he was very understanding! In the end I got my perfect car for me. A huge shout to Steve, he even had my GLC ready and waiting with a beautiful red bow on it!
Everything was smooth and easy, from test driving, to financing with Thomas and lastly, Brad the concierge guy, who went over all the features of the vehicle and helped set up everything up!
-
August 2024 by Veronica Byrd
Grant at Astorg Auto in Southridge did an amazing job working to find something for my needs, wants, budget and so much more. Truly genuinely, more than a car salesman. Thanks for going beyond all expectations and delivering an amazing outcome. Continue being great!
-
August 2024 by MrSparks0704
We recently made another purchase with Ryan Gilleran. He continues to work on our behalf and find exactly what we need. His communication can’t be beat and he follows through with what he says he will do. He’s by far the best car salesman at Astorg!
-
August 2024 by Ben Smee
The Astorg pickup truck towing a trailer on I-77S in NC today must not understand the concept of a passing lane on the highway. It was holding up a significant amount of traffic. Please educate your drivers on the laws surrounding driving in the passing lane on the highway.
-
May 2024 by Spencer Craig
Should’ve bought from Carvana or CarMax. If you are an out of state buyer I would tread lightly doing business here. Bought my wife a 2020 model x and the communication between the dealership has been atrocious. We thought we were getting scammed at first when we gave over our social and credit information and was ghosted for 3 days. Took forever to figure out when the dealership was going to ship the car, again had us thinking we were getting scammed.. When the vehicle arrived the frunk was completely in pieces and we had to assemble it with the delivery guy and my neighbor. The driver seat has damage and there is a stain in the 3rd row that was not disclosed to us until the car showed up. We got a quote to get the seat fixed by Tesla and my salesman basically told us that they wouldn’t agree to pay what Tesla quoted. So great..after being told they would take care of it for them missing that disclosure. We signed all the paperwork they requested (thinking they’d pay to fix the seat) and they never sent any copies of any of the documents. I’ve had to basically annoy and pester my salesman to get copies sent to me. Then realized we didn’t know who financed the car! Reached out multiple times to try and find out and with 14days left till payment we finally got a call back with the information. We were scared the car was going to taken cause we couldn’t find out who to pay or how. Now I’m just worried if I have enough paperwork to get the tags. When I bought my Tesla from Carvana I got a packet full of all the documents needed for registration and more. Here? Nothing! I have to ask, hope I know what I’m asking for, then hope I get a reply. Worried about being at the DMV all day and not having everything needed cause the dealership never sent me one paper on the car. All I keep saying is I wish I had gone through a local dealership or Carvana. Out of state buyers beware. My salesman was Jake Rollins..
-
April 2024 by Blake Durbin
Jason and Landon did a great job providing an excellent customer experience. Jason sent me a walk around video and went over ever detail with me to make sure everything was just as I expected it to be! Jason picked me up at the airport and I drove the RS7 home! Make sure to ask for him for you next vehicle purchase and he will get you taken care of!
-
April 2024 by David Crabtree, Jr.
Awesome car buying experience! Luke Sanson and the team exceeded every expectation I had. Best auto transaction I’ve ever had!
-
March 2024 by Bonnie Popowicz
Just wrote a honest review. REMOVED
-
January 2024 by Wesley Barney
Friendly staff
-
January 2024 by Sridhar Kakani
The salesman told me it works with electrify America and it’s not working
