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August 2024 by Mary Wiand
Stylist: Leeann did eyebrows
Syris did Hair
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August 2024 by Mary Hawkins
I came to Hair Cuttery on Friday August 23rd at about noon to get my hair colored and trimmed, I was told it would be two hours but they could accommodate me. My hairdresser, Sinan, was very focused on my color and finding the right formula to obtain the color I wanted. I was very pleased with my haircut and styling. The environment was organized and well maintained and there was a pleasant and polite atmosphere.
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August 2024 by phenom
Great and fast service!
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August 2024 by Nathan Pickard
Ariel is absolutely the ONLY one I trust with my Hair! 11/10 Will recommend to everyone!
Stylist: Ariel always does amazing!
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August 2024 by Amy Madison
Requested style: Always satisfying
Stylist: Best hair cut ever
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August 2024 by Renee Lawson
Requested style: Ariel has been doing my hair for many years. I've had everything color and cut under the rainbow and she's always done a beautiful job. Thank you ??
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August 2024 by Cindy Crim
Requested style: Short cut with bangs
Stylist: Leann was amazing!!!!! Recommend her 100%
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August 2024 by Kaylee Sheppard
My god daughter had decided to give herself her own back to school haircut (it was bad) we stop by at our local hair cuttery to get it fixed. due to the how short she had cut it, we were limited with our options. my baby had a little break down after we arrived and this is where jacqueline had stepped in. i can’t stress it enough this lady was AMAZING with my baby. she helped calm her down and keep her distracted. we seriously couldn’t of had a better experience. 5 ☆’s isn’t enough to express how professional and polite this lady was. I can’t think her enough for making her first hair cut expirence phenomenal! if you guys stop in be sure to ask for jacqueline!
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August 2024 by Roxana Smith
I really love this salon! Leeann is a master at her craft and always listens to what I want done to my hair. She spends time going over colors that would look best on me and really personalizes my experience. She is outstanding! Hair Cuttery of Charles town WV is a nice salon with a warm and friendly atmosphere. The salon is well organized and clean. The staff is amazing and welcoming. Everyone was welcoming from the moment I walked in. I brag about it and recommend it to all my associates.
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July 2024 by Jordyn Otley
I came in today 9 months pregnant and just wanting a change and to pamper myself a little bit! I requested Syrus as I've had him before. He is ABSOLUTELY amazing. I have had the same hair style since high school and decided to say screw it and get some bangs. Syrus did a phenomenal job. I'm obsessed with my hair and can't stop checking myself out! I will be back and will refer everyone I know to this incredible man! Not only does he do a great job on my hair, but he is a joy to be around and talk to. Thank you Syrus!!!!
Stylist: Syrus- I will literally never go to another stylist again! He is the BEST!
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March 2024 by Lucas Bittle
Did a great job on my 3 year old
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March 2024 by gnaark
I am very picky and peculiar about my hair, after moving to the area I lost my year long relationship with my previous barber, and I dreaded having to find another one.I tried a barbershop in Martinsburg and had a bad experience. I needed a cut and decided to try Hair Cuttery on a whim, with 0 expectations because chains like that are bad right?That's when I found Syris, he's a good barber and I really like him. He listens and does a good job to follow up with me as a I go through my hair journey with him. I highly recommend picking Syris as your barber. I have been sending all my friends and neighbors to him.If he leaves without telling me, I will be devastated.
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March 2024 by Amy Frye
I had an appointment for a cut and dry for $28 (according to the app) and showed up early. I gave my name, and the stylist was able to take me right back. He cut my hair and blow dried it horribly. He used his hand instead of a brush and treated me like I was a dog at the groomer, rubbing the top of my head aggressively. When I checked out, I was charged $68 for my cut and dry. When I questioned it, I was told the cut is $28, but the blow dry was extra (apparently $40 extra). About 10 min later, I received an email stating I was a no call, no-show. I called the number and was informed I went to the wrong location. Why didn't the man tell me, I didn't have an appointment at that location? Instead he acted like I was in his system.
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February 2024 by Miles Yellott
The professionalism and promptness of all the employees was excellent. I was greeted when I entered and immediately helped at the desk. I waited maybe 10 minutes (not bad at all for how busy they were) before Sinan gave me an amazing and quick fresh cut. I was in and out in under 30 minutes for under $30. Can’t beat it, thank you guys!
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February 2024 by Nicole Malthaner
If the stylist cries after your 5 hour appointment, something definitely didn’t go right… especially if you request brunette and somehow end up blonde/red…. Truly wish I didn’t have to leave a bad review, but have to.I went in for a cut/color yesterday at 4pm and left at 9pm, 1 hour after closing. I requested my hair to be dyed brown to my natural hair color with a few darker blonde highlights for some contrast. Idk what happened, but the stylist ended up bleaching the majority of my hair — all the way up to the roots?! After the first toner didn’t work, they tried again. My back was to the mirror the entire time, so I couldn’t see what was happening until it was too late. It came out platinum blonde….. like BLONDE BLONDE.At this point another stylist jumped in to help. They put a darker toner in — didn’t work. And another dark brown toner — didn’t work. They blamed it on my well water at home. I tested the water once I got home and no trace minerals — we have a water softener so it isn’t hard at all. At this point, the original stylist starts crying. I felt bad for her truly. I comforted her and couldn’t have been more gracious. All the while, the store manager kept calling so they could close the store and shut down the register, so they made me get up mid-correction to pay a WHOPPING $300!!! I couldn’t believe my eyes, but I was so uncomfortable, I just wanted to fix it and leave….After another hour and no luck, we scheduled a correction appointment but when I woke up this morning, my hair turned orange overnight…. I called to request a refund because I just didn’t feel comfortable going in again to attempt to fix it… again. The stylist who answered the phone was the stylist present last night who came to help out when things went wrong. When I requested a refund, she said I’d have to come in for the correction appointment— and if I was still unhappy, then they could offer me a partial ?? I’m just unwilling to spend a collective 8-9 hours of my life and still end up with a messed up head of hair and only get half of the $300 I spent back.She blamed it on the well water — an issue/excuse that I debunked. Then she blamed me for the color I chose. She said “not our problem.” All I wanted was brown hair. And somehow ended up bleach blonde. And now orange. I went here because I don’t have much money and really trusted everything would be fine!! But it was just as expensive as a regular salon, and now my head burns from 4-5 toners and bleach. Ugh. I trusted my original stylist and genuinely had a nice time chatting with her. I know how upset she was, so I never intended on bringing her down in a review… I’m just really disappointed in how the aftermath was handled / that this was made out to be my fault, and no ownership was taken on the stylists’ part… which is why I’m leaving this review.
