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April 2024 by Our Love
I have been banking here for 30 years. And the service has gotten terrible! My deposit was put into someone else account. Thank goodness I discovered the deposit not being credited into my account. I waited 24 hours just to be sure there wasn’t a delay, called and went to the bank. The manager didn’t even offer an apology for my inconvenience of their mistake. Never again!! City National Bank in Charles Town, WV can not be trusted with your money!
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November 2023 by barbara bir
Teller did not know how to cash in bonds. Had to use whiteout twice while processing a stack of them . Made a comment to coworkers about me being her only customer in 2 hours expressing how unlucky she was. I'm sorry for your inconvenience Antonia.
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April 2023 by Carla Johnson
Too much competition in this area to settle for less.
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October 2022 by Jaclyn M
Do not bank work them! They will not help you if money is taken from your account.
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June 2022 by Noah Maccubbin
Friendly and helpful.
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March 2022 by Jennifer Soto
Everything about this bank is slow. Opening an account is tedious and took forever. The drive thru is obscenely slow. Never go through the second lane. I'm waiting on a simple withdrawal and 5 cars have gone by the main window while I'm still waiting.
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July 2021 by Dan Reynolds
They have preempted fraud two times in the last three years. Someone stole our debit card information and tried to make fraudulent purchases. Excellent fraud department. All of their other services are top notch too.
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December 2020 by Roslyn Cote
Love the service here I’ve had an account with them for awhile now and also done loans with them great service and offered me the lowest interest rate in town. Not to mention everyone is always extremely friendly and helpful!
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December 2020 by Dorothy Sixma
Ok Service not as friendly has it use to be
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July 2020 by Roslyn Brawner
Love the service here I’ve had an account with them for awhile now and also done loans with them great service and offered me the lowest interest rate in town. Not to mention everyone is always extremely friendly and helpful!
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November 2018 by Scott Kain
Charges was made on my debit card that I didnt make call the bank to get them to check into it and get my money back. They called and said there is nothing they can do to get my money back.
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November 2018 by Jazzmin Osborn
You need to fix ur online banking I am tired of being blocked in one year I was blocked 5 times and I have an thumbprint how can I be blocked when I use my phone we just had our bank card blocked I am sick and can't get my antibiotics bc they locked the bank card I am looking for another bank Monday
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September 2018 by John Doe
Do not bank here.They provide nothing but terrible services and experiences. Everyday that I had my funds in there knowing they were making money from it was painful and absolutely a disgusting thought. If you want an awful bank with windows 98 service and a terrible attitude, by all means knock yourself out. I threw a potluck to celebrate my exit from this bank.
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July 2018 by Ben
Really nice people
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January 2018 by Tireace Johnson
The best customer service I've seen at a bank in 20 years. All the tellers are friendly and accommodating.
