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November 2023 by Dawn Earles
Jeff was amazing and so was the sales assistant. Install was flawless. Customer service spot on! Highly recommend
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August 2023 by Ms easydee420
The wall to wall carpeting on one floor of my house was buckled in multiple locations. Toddlers were tripping on it because some of the bumps were so high. The CT Carpet One team came in and straightened the entire carpeted area in about 3 hours. They were friendly and expert at their work. The carpet looks wonderful!
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February 2023 by Rob Tarter
CT Carpet One is an outstanding store. We were looking to replace builder grade carpet (8 years old) in our family room. CT Carpet One: Jeff & Jan provided an overall great experience, from selecting carpet, explaining the differences in levels, i.e. Premium, padding, etc.The installation crew were professional and very efficient, took approximately 2 hours from start to finish. From old carpet removal to correcting some previous installer mistakes, impressive. They installed the new carpet and padding, did several quality checks, cleaned up all, and disposed of old carpeting.It looks fantastic! "Kudos" to CT Carpet One on quality and professional installation. We are extremely happy with the carpet, installation & pricing. We'll definitely use CT Carpet One for future carpet replacements!
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November 2022 by Abdessamad Bouaicha
You will find the best quality materials here. Maris were very nice and professional helping me finding the type of flooring I needed. I recommend.
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November 2022 by Denise Stephens
On time, on target, say what they will do... and they do it. I do not have flooring in yet... but just the process of getting there, which I am going to do.. was Thank You Jesus... someone knows customer service!!!! Very pleased with their professionalism!
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July 2022 by Marianne McCrann
Sorry I can not give a good recommendation for them. We had carpet replaced in a new home. We ordered through them and the installation process was not smooth. We made it very clear that we are living in the home with a small cold and two dogs. It took them two days to rip out old carpet and install new (about 2000 square feet and stairs). They left things a mess the first night. Nails, tack strips, carpet remnants, dust and dirt, and lots of things that were dangerous to the dogs and small children.After the installation the owner had to come back to fix the sloppy job done on the steps. Frayed carpet and edges not tucked in properly. We paid a ridiculously high amount for a nice plush carpet and there are seams showing everywhere the carpet pieces meet. The owner was finally able to come back out today to look at the seams that are showing and said there is nothing he can do and some carpets just do that. If some carpets just do that, it would be nice to notify the customer prior to them making such an expensive purchase. No offers to fix anything or compensate. I'm sad to say, but we've had much better resolutions for problems through Home Depot in the past than we did with this company.
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July 2022 by Mitch Mayfield
They did our home and our rental property. They were on time and a great value. We appreciated the professionalism that was hand in hand with their hometown appeal (aka friendliness).
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October 2021 by Jared
Comparable prices, very informative.
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August 2021 by Nathan J. Kerr
Went in and after waiting a minute (only person in store), an older lady finally asked if we needed help. Explained that I was a contractor in area looking for a closer store to supply our very busy clientele. Lady had a non helpful (as if we were bothering her day) attitude. Considering we do tens of thousands of dollars in flooring yearly, we will not be contracting with them.
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August 2021 by John Bethard
Just had a new floor installed in our kitchen from CT Carpet One. The installers were excellent, the floor looks great. The price was excellent and they were done in one day! I highly recommend!
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July 2021 by Amanda Spencer
This is no "big box" store that treats you like one in a million customers. From the first time I came in the door until my new carpet and tile was installed, I was treated like I was the only customer they had. John and Jan were helpful in every way. There was an error on the day of installation (ran out of tile) and John was right over the same day to apologize and correct the issue. You won't get that service from a big box store!!!! If anything comes up in the future with my flooring, I'm sure John will be right over!!!
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November 2019 by beth marling
Extremely pleased with the LVP flooring that Carpet One just finished for me! The service start to finish was outstanding from sales to estimator to the excellent 3 man crew. Very pleased to see the owner, John, check in on the second day and at completion to make sure everything was done to satisfaction. I most certainly work with them again!
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November 2019 by Gary Burress
We are shopping for accent tile for our guest bathroom. This is one store that had some color in the patterns.
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August 2019 by Carol MacHorton
C.T. Carpet One in Charles Town, WV is an excellent choice for your flooring needs. They have an outstanding selection of trending and traditional carpets, hardwood, luxury vinyl plank flooring, laminate and even sheet vinyl. The staff is super helpful and patient, no excessive pressure to buy today! You can take large sized samples home too. Their installers are very professional and do a great job for a fair price. I highly recommend C.T. Carpet One. Just had a beautiful vinyl plank floor installed in the kitchen and it looks beautiful! Last year we had a carpet runner installed on our stairs and it looks amazing!
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March 2019 by Kerry Holmes-De Haven
Ann and Brenda were very helpful in guiding our decisions about the best kind of flooring for our needs in the kitchen. Brenda brought samples based upon our initial telephone conversation just before she came to our house to measure. After we considered all the options, we stayed with her first suggestion.
