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February 2024 by Mel B
The staff was very friendly and extremely helpful.
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January 2024 by Annette Meade
Excellent customer service! The staff are always very helpful and nice!
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January 2024 by Andy
The Charles Town store either has what I need or will get it fast.I need that!Always kind and courteous!
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November 2023 by Carol Franks
Very nice very helpful will be back if needed anything else thank you
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November 2023 by Melanie
I came here to buy a new car battery and have it installed. I was told they needed to see my battery first, then told my terminals needed replaced and they couldn’t replace my battery. Drove all the way to the dealership in Hagerstown and they told me no my terminals didn’t need replaced and had no idea why they would tell me that. Anyway I got the battery cheaper at the dealership but missed an entire day of work for an easy fix. If you’re short staffed or just don’t want to change the battery tell me and I’ll go elsewhere. Won’t be back to this store.
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October 2023 by Melanie Manuel
I came here to buy a new car battery and have it installed. I was told they needed to see my battery first, then told my terminals needed replaced and they couldn’t replace my battery. Drove all the way to the dealership in Hagerstown and they told me no my terminals didn’t need replaced and had no idea why they would tell me that. Anyway I got the battery cheaper at the dealership but missed an entire day of work for an easy fix. If you’re short staffed or just don’t want to change the battery tell me and I’ll go elsewhere. Won’t be back to this store.
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September 2023 by Cristy Fedorka
Everyone at this Washington location is awesome. Helpful, with great personalities.
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August 2023 by Andrew Hunt
I called at 8:54 and told them I was 5 mins away and needed a set of brake pads. They said they’d have them waiting. I arrived at literally 9:01. The employees showed me the brake pads through the window but refused to sell them to me. I even offered to buy them in the app and explained to “Cynthia,” who was the manager, that I had a vehicle apart I needed for work the next day. I literally begged her to help me out. She said I should have got there a minute earlier and closed the door in my face.
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July 2023 by ForFoxSake
I went in to return a lawn and garden battery. They confirmed that the battery was faulty but upon scanning my receipt I was actually one day over the 90 return period. I understand policy exists for a reason. I have supported this place with a lot of money working on my vehicles. It says a lot about your business when a manager will not return a faulty battery that is a single day past the warranty. I will never buy anything here again, that is for sure.
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July 2023 by Robb H.
Convenient but almost always more expensive than Amazon. People that work there are great.
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July 2023 by Bruce Zar
Good service. Knowledgeable staff. They go the extra mile.
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June 2023 by Roger Channing
Great experience! Helpful friendly. Replaced battery no issues. Quick efficient installation. I’ll be back!
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May 2023 by Shawn Martin
Just wanted to thank Justin for coming out and pulling code on my truck and being NICE AND POLITE
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May 2023 by Gayle G.
This place is quick to offer lifetime warranty parts but not as quick to let you use the warranty we decided to buy the lifetime brakes for my vechile when the rotor got messed up we also bought that from here put this did not solve the probelm was told the brakes are bad no one knows whether it was my rotor that caused the brakes to go bad or the brakes might have caused the rotor to go bad but either way I went to the store to get the brakes and was told I could not use the warranty v which I paid extra for was told the only way to use the warranty is if the brakes fall apart which in my brain if the brakes fall apart advanced auto should replace them anyway so I'm thinking to myself what good is the warranty if it can not be used this organization is simply taking the customers money on false pretentious so another store that I will no longer walk into think twice yourself before entering this establishment
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May 2023 by Samwise Whitacre (Captainboromir35)
I went in for a free battery charge followed by a free alternator and starter test. They saved me and my wife alot of money and stress and Silas was extremely helpful and attentive. Hiring him was an extremely good choice and overall it just makes me happy to have such a friendly and efficient business in my area.
