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February 2023 by Tammy Cornwell
Great experience from the online reservation to pickup and return. Helpful, friendly employees. Many discounts accepted. Vehicle was very clean and comfortable, and reliable. Would highly recommend.
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December 2022 by Karen Berríos Barrera
Delighted with the experience when renting a car with Budget, excellent service exceeding my expectations. Hassle-free pick-up and drop-off. 100% recommended.
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December 2022 by Kathy Hatfield
The car was dirty on the inside and out from prior rental. It offered heated seats, but they didn’t work either.
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October 2022 by Jim Seaton
Extremely pleased with the service I received a Budget rent a car at Huntington Tri-State airport.Very courteous very considerate very efficient
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July 2022 by Kate A.
Initially rented a car for 10 days, had to extend the rental 2 extra days and my total went from $426 to over $900. When picking the car up we were told that we were getting a free upgrade, and “special” rate. We asked to opt out of insurance coverage due to having our own but the man at the counter told us that he was giving us a special rate and waiving the charge for insurance, and waiving the extra driver fee, so our total for 10 days would be $565. On top of all of this the car had a warning light come on the 1st day telling us to stop and check oil level, only to find out that there was practically no oil in the car, roadside assistance told us to add the recommended engine oil so we had to buy engine oil at a gas station, we also called the rental location and they told us to bring the receipts with us when we return the car. Once we returned after extending for 2 days they quickly printed our receipt before we could even make it inside after parking only to find out we were charged an extra $411 for insurance. They told us they can’t refund us because they already printed the receipt so if we want reimbursement for the oil, or insurance charges that we would have to call the 1-800 number.Thankfully after explaining what happened to customer service they issued a refund for the $411. I have never had an issue with Avis or Budget at this location, the cars are always nice and clean, but I feel like the person working was being dishonest and trying to rip us off. I know now to always triple check everything before renting and make sure I have everything in writing.
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July 2022 by Daniel Kritzwiser
Only rating one star because that’s all it will let me this place is absolute junk!!!!!! Will not give me my deposit back when I returned the car perfectly fine gas tank filled up but I had to take someone else’s trash out of it half eaten doughnut in the door, also rice cakes in the trunk? Absolutely terrible service to add!
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July 2022 by Jane Turner
ALREADY RECOMMENDED??Awesome and very friendly service! I rented for 8 days and it was quite a bit cheaper than the other rental places. The pick up and drop off was faster and easier than I have experienced through other places. And the car was nice and clean?
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July 2022 by Joanne Bruce
Budget did it again! My rental was great and the process was almost effortless. I think they do a great job!
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May 2022 by Issac Matthews
Very pleased. Service was great, vehicle was great. All around excellent experience. Would highly recommend. Smooth and prompt service. 10 out of 10.
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March 2022 by Michelle Sweeney
Would not rent a car to me because I do not have a credit card, but have rented from this location in the past. After reading the policies the information states that this location does accept debit cards for certain vehicle types. What I would like to know is if I had a reservation for your cheapest car why is it that I was unable to rent it ?
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January 2022 by M A
Clean vehicle with low mileage and good condition
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October 2021 by Cindy Merritt
Very easy and agents were pleasant and you had the 1 way rental I needed.
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August 2021 by Hassan Mansour
I am usually an enterprise customer but I couldnt find the car I needed on enterprise. So I decided, for the first time, to go with budget.I rented a sedan from this budget location and the experience was fine. But after about 3 weeks from returning the car with not a single scratch whatsover, I receive a claim from budget for 800$ that I had damaged the car (the entire front hull is claimed to be destroyed).How can the car have this extensive damage without me not even noticing OR not being pointed out when I returned the car? When I returned the car I had a person checking the inside and outside thoroughly. I wasnt informed of any damages until 3 weeks after I returned the car and the checkup was done at the drop off location. This should no be acceptable that this kind of damage not be pointed out at drop off since the car may have been damaged afterwards or this was a scam by Budget rent a car and Viking billing service.Be careful when renting with budget and ALWAYS take a picture of the car when u return it so you wont be a victim of this “mistake”.Update: After more than a year of this incident budget and viking billing service are still trying to rob me from my money now asking for half the amount that they claimed I owed them before. Beware when dealing with budget rent a car.
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August 2021 by Aurelio Mendoza
Car was nice, but the head lamp didn't light enough for dark areas
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August 2021 by Marty Drumheller
Due to an airline cancellation we needed our rental for an extra day. We called Budget and explained our situation. They quoted us a price ( an extra $200 ) that was understandable and we were happy with. The final bill showed charges of an extra $500 though. I really feel as though we were taken advantage of. I would really like some answers.
