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May 2024 by Chris Ogden
I'm writing this review a couple of weeks after I received my 2 Suzuki ATVs back from being serviced here.
There was an issue with the one bike which required a carburetor rebuild kit and the other bike needed new tires in addition to normal service.
Both bikes were returned to me with their idle set way too high - that, of course was easy to fix.
I'd have to agree the front desk gentleman is brisk - but his support staff fills in and managed to make my experience favorable.
Both my ATVs are running great as I write this.
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April 2024 by thomas davis
Friendly honest and informative. Will probably have my recently purchased polaris here
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December 2023 by ABANDONED 6.7
I would recommend taking your equipment anywhere else
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September 2023 by Dan Martin
Bought a used ATV and it had a massive gas leak - gasoline would pour out as fast as I could put it in. Anyway, I had no one in my area to fix ATVs so I took it to Frank's. I asked them to look it over and give me an estimate.It was my 1st time taking anything to them. I wasn't in a hurry and didn't know what to expect. I didn't hear anything for a week so I called. Fella on the phone told me 'Fuel gasket needed to be ordered' call back next week (okay so the process is YOU call them...okay). Week later I didn't hear anything and called back.Fella on the phone told me now 'Fuel sending unit' needed to be replaced. Okay...No price given but part on order. Also this was over labor day weekend so the mechanic was off for extra long weekend. Fine. 3rd time I called I was told 'oh it's been ready, didn't you get the text?'....apparently they switched to a new notification system and I just didn't get the text.Long story short, they fixed my messed up used ATV at a fair price. Was it fast, no. It was over a major holiday, took about 3 weeks+ , BUT the price was fair. My other option was to attempt repairs myself, so all things considered, I'll be coming back to Frank's in the future.Hopefully the notification/communication part improves but hell, I'm not paying them to call me, I'm paying them to fix my stuff. The guy behind the counter was very apologetic about the lack of notification though.In hindsight, I would've also had them slap a new set of tires on the ATV if I had known what the final bill was prior to picking up....so communication could've really helped us both. With better communication I'd give them 5 stars.Still not a deal breaker. I'll be back. My ATV runs great now. Thanks Frank's.
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September 2023 by amie polanco
Love 'em!
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July 2023 by Reel Ren
If you’re looking for new equipment or just looking to have something serviced, this is a great place to do so! They know what they are doing and are always helpful!
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May 2023 by Jersey Evans
worst possible place to take your equipment the guy at the counter is rude and inconsiderate and they have only one mechanic that calls out at least twice a week. i brought my 5k zero turn mower in there for a simple repair on a Monday morning and was promised itd be done by Friday when i called fridat i was told he had " rigged" my mower to work as the part hadn't come in yet i explained that i didn't want my mower rigged i wanted it fixed properly upon returning monday afternoon some time i picked up my mower as the mechanich drove it around from the back of the shop the front wheels were caked in mud and he had the pto engaged on a gravel driveway when I went into pay for this service i presented with a bill and instead of being told the total i was very rudtold " gimme a hundred bucks" as soon as i got to my first lawn i immediately knew something was wrong the blades were dull i imagine from cutting rocks in their gravel driveway so i took it up to Augusta and not only were my blades destroyed but they put my right rear tire on backwards! luckily wayne up at Augusta noticed it right away and fixed it for me id give this place less then one star if it were possible if you care about your equipment dont bring it to franks!!!! notice in the pictures theres no valve stem showing and the tire is squished against the frame?
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February 2023 by Jay Scaramozzino
Awesome place. Highly recommend
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September 2022 by Kenny Dickey
Very poor after sale customer service
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September 2022 by Lorenzo Gonzalez
Great service experience!
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September 2022 by Frank Lewis
Great service!
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August 2022 by MR Tito
Got my fs94 serviced here. Took about a week, price was fair.
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July 2022 by Karen Hampton
Been going there for years. Best service and always a fair price. If you need any repairs, don’t go anywhere else. Highly recommend Franks.
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July 2022 by James Hammett
They know what there doing! And Fair prices.
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June 2022 by Stuart FitzGibbon
I have had Frank’s work on my lawn tractors, weed whackers, flat tires, parts and chainsaws for at least 8 years. ALWAYS quality and honest service. Their price is fair and they back up their work. They even came to the house when my daughter forgot she had to disengage the mower when she was trying to start the lawn tractor. And no charge for that!
