-
October 2024 by Leon McKisic
The woman running the drive through just asked my mother to give her social security number over the intercom, to cash a money order. This back does not care about their customer's security in the slightest.
-
April 2023 by Heather Dawson
Absolutely ridiculous that there isn’t 24 hr service for debit cards. They send a text about suspected fraud asking me if I’m using my card but still lock the card after I respond with yes I am using it. Why bother to ask? And God forbid it’s a weekend or evening bc there aren’t any CSR’s available unless it’s 9-5 M-F. Continuous issues with the app make it for the most part useless. The only reason for giving any stars is that they have wonderful employees who are not only very friendly and patient but also great at what they do
-
October 2022 by Bryan Johnson
Not good!!!!!
-
September 2022 by Vallarie Smith
I've been with the bank for almost a year. I made the mistake of selling an antique lamp on marketplace and accepting payment thru zelle on my banking app per the request of the buyer. After I shipped the item, he made a claim with zelle that I frauded him. The bank didn't contact me regarding the matter and did absolutely nothing as my bank to protect me. They actually helped that guy fraud me by giving him my money that he zelle'd to me for the lamp. So, not only am I out the antique lamp, I'm out the money for the lamp and the cost of shipping. Thanks FCB for helping to fraud me out of what totals about $500! To top it all off, I can no longer use the app. I'm treated like the criminal and I'm the one that lost over $500 and the bank that I trusted with my money helped to fraud me. That's not acceptable!
-
August 2022 by Terry Bonnell
Great friend service. Great with Loans, helpfully.Try to get a car loan every bank had a Excuse for way they can not do it but first community did a lot better job than the car lot. Great Job ??
-
January 2022 by Ezekiel Sunday
-
January 2022 by chloe b
This bank is very slow and I never get paid on time. The app is extremely slow and no one will ever answer your calls.
-
November 2021 by Steve Weaver
Nice people but they do not answer the phone. Frustrating for a business account. I can't understand this.
-
October 2021 by Doug Vaughan
Pleasant and courteous staff made the experience a delight
-
August 2021 by Leslee Corley
I’ve had to reset my password and username at least a dozen times just because the app is so glitchy. My account gets locked when I try to use it online and I have to wait until the next business day to call. I can’t pay my own phone bill because the entire website is blocked. I try adding the account to new services and BAM, account locked. Waiting on that direct deposit?? Too bad! It’s coming in the mail now because FCB froze my account and didn’t let me know! AMAZING CHOICE
-
May 2021 by Kimberly cabrera
Everyone is so friendly and accommodating- I received great service today while setting up my small business checking account.
-
April 2021 by Jody Brafford
Great service! John was very pleasant to work with. He helped my son get his first vehicle loan. I would definitely recommend!!!
-
April 2021 by Harlee Hitt
Can’t ever reach someone when it’s important they never answer there phones. Not happy with there service.
-
December 2019 by Danielle Davis
They closed my sons SSI account out the day before he got his check. Didnt give me a reason why.
-
May 2019 by Helen Bunner
Like the bank but not auto phone answering service - so what if you just want to talk to bank and do not know a person's last name. You can't talk to anyone.
